Ratings based on 1,044 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, AB

Excellent hotel in the heart

Posted May 24, 2015
Pros: Location, staff, breakfast
Location: The hotel is within easy walking distance of pacific place, Robson Street, West Hastings, Gastown, Waterfront, Chinatown, and the Vancouver Play House
We use transit to get around in other City's to avoid the hassles of navigating and finding parking in other cities. This hotel was perfectly situated to allow a quick transfer from the airport and to get to all the major sites within central Vancouver without any issues. The staff was welcoming and friendly upon arrival, and the room was beautifully appointed. The staff was more than able to give excellent directions to nearby attractions and made excellent recommendations for local restaurants. Breakfast was wonderful - we were expecting a buffet/pseudo-continental breakfast to have been included in the room rate. Much to our delight we found out that on offer was a full breakfast menu with plenty of choices and combinations for us to choose from.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Good location for a short trip

Posted May 23, 2015
Carpets are a bit smelly, perhaps need replacement
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melb, Aus

Clean, comfortable hotel in a central location.

Posted May 17, 2015
Very friendly and courteous staff. Great location. Can be a little noisy (especially on Sat evening). Breakfast can become boring with limited options available - with extended stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom GOLD COAST AUSTRALIA

WONDERFUL PLACE TO STAY. EXCEEDED OUR EXPECTATIONS

Posted May 16, 2015
Pros: EVERYTHING
Cons: NOTHING
Location: CLOSE TO EVERYTHING.. HOP ON HOP OFF TOURS,, CANADA PLACE & CRUISE DEPARTURE, ART GALLERY. SHOPPING.
GREAT LOCATION, CENTRAL TO EVERYTHING. STAFF COURTEOUS & HELPFUL. ALWAYS CALLED US BY NAME. WONDERFUL FULL COOKED BREAKFAST.QUALITY BOUTIQUE HOTEL.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bendigo

Service, service, service

Posted May 12, 2015
Location: Close to Pacific Shopping Centre and stop 2 for hop on hop off shuttle. Can also catch a free shuttle to Capilano Bridge from the same stop.
This was a wonderful hotel, excellent location but the staff made the stay. From the moment we pulled up in the taxi until the called one to pick us up on the final day. I have never stayed at a hotel,with such friendly and helpful staff. Rooms were clean and comfortable and the included breakfast was delicious. It is in a great location for walking to great eateries, shopping and tours. Would definitely recommend without any hesitation. Thank you for making our stay so wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2015
Charming boutique hotel in great location to major city sites and shopping
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 横浜市

ダウンタウンの真ん中の綺麗なホテルです!

Posted May 7, 2015
立地も良く、建物や設備も綺麗です。スタッフも気さくで親切ですし、朝食も美味しくてたいへん気に入りました! 朝食はいくつかの中から選べるのも良かったです。 バンクーバーに行く際は、是非また利用したいと思います。 余談ですが、ホテルの両隣に美味しいステーキ屋さんがあります。 KEGとGothamです。 KEGの方がお値段的にはリーズナブルですが、Gothamのお肉はかなり美味しいです!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Posted May 5, 2015
Fantastic staff and lovely rooms. Definitely the boutique service better than many other many major hotel brands
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Great location, reasonable price

Posted Apr 20, 2015
The only bad thing was I stayed on the first floor and could hear the noise from the street. Everything else was perfect!
3 out of 5
by A verified travelerfrom BC

Average

Posted Apr 20, 2015
Friendly and clean but lack certain comforts. Issues with check- in, number of guests and laundry trollies that move through breakfast area. The staff is very friendly though. Have to stop in street on arrival to get a parking pass. Complimentary breakfast choices are very limited. Overall you can do better for the same price in Vancouver. It is very central in downtown Vancouver