It's not right for you to say this.You know it wasn't sweat that soaked the mattress.One of you, perhaps one of your children, has been wetting the bed, also soaking the blanket, sheets, mattress protector, and mattress as well.Then put the baby to sleep on the couch and he pees on the couch too.You know he's not sweaty, you know which one of you peed, I had an extra cost for laundry and then I had to buy a new mattress. For this I asked you for an additional cost of 300.00.You left a terrible smell of pee in the room.your flight left at 11am i called the taxi for you, the taxi arrived at 8:25 within 30 minutes it arrived at the airport. You arrived at the airport two hours before your flight departed.Why do you say you risked missing your flight?I've been doing this job for many years, I've never had clients like you.When you arrived, I received you personally and offered you a welcome aperitif, for you and your children.Send me a credit card or you can make a bank transfer. I have sent my IBAN to your WhatsApp number for money transfer. Thank youAntonio

Grazie, è stato un piacere conoscere te e la tua famiglia Antonio

thanks. thank you so much. I am very pleased that you have brought with you a beautiful memory of Venice. we are waiting for you again. Antonio

Thank you for your opinion. we have 5 rooms, only one has a private bathroom in the corridor. we give the rooms that customers book. Next time you book, choose a room with a bathroom. it will be a pleasure to see you again. thank you . Antonio

Thank you so much. I hope to see you again in Venice Antonio

Thank you, we are pleased to receive your review We hope you can return to our Hotel

Dear Customer, We thank you for your review and we regret that your experiment with us was so negative. After your first negative feedback we tried to talk to you about what you didn't like to be able to improve your stay but you didn't give us the chance, literally running out the door. If you come back to visit us, we hope to be able to satisfy you

Thanks Johnitta, we are pleased to receive your review We hope you can return to our Hotel

Thank you, we are pleased to receive your review We hope you can return to our Hotel

Hi Elizabeth, I'm Antonio. Thanks for your review I was informed by the staff of what happened. I am very sorry, but I think it all started because of a misunderstanding. Your stay here with us started badly from day one. You have booked for two, you arrived three hours before check-in and at your request you were given a room to change clothes. In the afternoon, however, you arrived in six people, you entered the room without asking permission. When you have booked on the internet portal, you have surely read that only and exclusively registered customers can enter the rooms, this is a rule that we are strictly obliged to enforce. You have booked a very large room of almost 50 square meters with two double beds and a sofa bed, for you two, since there was no additional request, what was written in the reservation was prepared, ie a double bed. Any other use of the room incurs an additional cost which must be requested and authorized by the hotel staff. As for luggage, we do not have a deposit, but customers staying with us are happy to keep their luggage both before check-in and after check-out. the baggage of people who have stayed in other facilities cannot take responsibility for keeping them here. EVERYTHING WHAT HAPPENS AFTER, IT WAS THEREFORE CONDITIONED BY THIS START NOT VERY POSITIVE. I'm very sorry for your vacation here in Venice, thank you

Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi!

Grazie mille per la tua recensione. Abbiamo 5 camere, una sola ha il bagno privato in corridoio. il cliente che prenota on-line ha la possibilità di visionare le camere prima di scegliere. Non siamo noi a decidere quale camera dare, è il cliente stesso che sceglie e prenota. Grazie ancora. Antonio

Mi dispiace molto per questi piccoli inconvenienti. Bollitore, caffè, è tutto a disposizione, doveva solo chiedere come anche il clima, si attiva con un timer Grazie

Thank you for leaving a review We really appreciate it Sorry we didn't find the glasses with the wipes, we probably forgot to put them, he could warn us, we would have done it immediately In the hotel we have wifi connection with fiber The fees that must be paid on arrival are described before booking and in any case the total of 20 euros is in line with the prices of other hotels and often lower Thank you for appreciating the room and the location, in fact near us there are numerous characteristic restaurants, pizzerias, a supermarket, a pastry shop, an ice cream shop and two rooms for tasting Italian wines We are 10 minutes from the train station, 10 minutes from Rialto and 20 minutes from San Marco. The walk was much appreciated

Hi Elda, We are sorry not to have been happy with our B&B, in fact we do not have all the services that the hotels have. For this reason in B & Bs you pay less. (you paid about € 60.00 per head, on Easter Sunday, in the Nobile floor of a historic 18th century Palace in a room with Canal View and Balcony) However, we gave her the room keys upon arrival, we kept her bags both before check-in and after check-out. The room was ready at the scheduled check-in time. When he booked he definitely saw the check-in and check-out times However when you give a time for baggage claim it should be respected because the B&B is not like in the train station for luggage storage. We gladly keep our customers' luggage but we do it as a courtesy, it is not an obligation. You told me to return to take your luggage from 3 PM to 4 PM, instead you returned at 5.30 PM. (I pointed out to you, with courtesy, that it was not the established time) I had made some commitments considering your time for picking up the baggage. We are not available for this service, it is only on request for the agreed time.

Thank you

Thank you

Thank you

Thank you

Thank you

Dear Customer, I am very sorry for your bad luck. The next time you book with Hotel's.com, pay more attention, you will find written everything that is included in your booking, you will also find written everything that is not included in the booking. ours is not a hotel, ours is a private home. everything we offer is written on the Hotel's.com website. Thank you. Antonio

Thanks

Thanks

Grazie Antonio per la sua recensione, saremo lieti di averla nuovamente nostro ospite A presto

Vielen Dank Rachele. Es war mir ein Vergnügen, dich zu kennen. Ich werde wieder auf dich warten Antonio

ありがとう、ナオミ、ヴェネツィアでまたお会いしましょう

Edgar grazie mille, è stato un piacere conoscere te e la tua famiglia. Spero di avervi nuovamente come ospiti

Merci pour votre avis. Malheureusement, nous avons demandé plusieurs fois aux autres copropriétés d'éviter les bruits la nuit, mais comme vous avez pu le constater, nous n'avons pas obtenu de résultats satisfaisants. Nous sommes désolés qu'ils aient perturbé votre sommeil. À l'avenir, nous essaierons de raccourcir les procédures d'enregistrement. Merci

Thank you, we are pleased to receive your review We hope you can return to our Hotel

Thank you, we are pleased to receive your review We hope you can return to our Hotel

Thank you for staying at our hotel. Your comment is very important to us!

Gracias Claudio Fernando, estaremos encantados de recibirlo nuevamente en la Residencia en el piso Noble del Antiguo Palacio

Gracias por tu comentario Realmente lo apreciamos Nuestro hotel está a 10 minutos de Rialto y a 10 de la estación de tren y a 20 minutos de la Piazza San Marco. Nos dall'Orio Campo San Giacomo, donde hay muchos restaurantes y pizzerías, un supermarkert, una panadería, una tienda de helados y dos salas de degustación de vinos Venecia se compone sólo de numerosos calli y campielli Considera que a tantos turistas les encanta perderse para descubrir nuevos lugares. Las direcciones principales son, como la Piazza San Marco, Rialto, Piazzale Roma y la estación de tren. Con Google Maps es difícil perderse