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Reviews of Hotel San Zaccaria

3.5 out of 5
Hotel San Zaccaria
Campo San Zaccaria, 4684, Castello, Venice

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 57 reviews" "
Rating 8 - Good. 18 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, just slightly off the beaten path. Only a 3 minute walk to St. Mark's Square and very close to the water bus stop. Convenient location. Staff were very pleasant and helpful and the breakfast was delicious with many ootions to choose from.
Stayed 2 nights in May 2024

8/10 Good

Liset, Miami

Stayed 2 nights in Mar 2024

10/10 Excellent

Diane S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
normal size room for Venice, but with a lovely view of the church. Small bathroom with a walk-in shower. Has safe and fridge. Also has an elevator which is helpful as it’s an older building. Lovely antiques and the bed is comfortable. I like being so close to st mark’s square. Got 10% off food at the attachéd restaurant. Includes good sized breakfast.
bathroom
bedroom
bedroom
view
Stayed 4 nights in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Chester

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Okay. Great location - dated room
Check in is at a hotel a 100m walk away, no issues, very efficient. Room very dated but clean bar a few rogue hairs in bathroom. Bed was very hard but we slept surprisingly well. Bathroom well due an upgrade, but there was hot water and good water pressure. Whole room smelt very damp, air con was stuck on 22deg. Breakfast (also in other hotel) was fine. Pastries stale but scrambled eggs & bacon pretty good. A fair variety & good coffee/tea selection. Incredible location, right next to the ferry terminals and 5 min walk to all the attractions. In fact, location couldn’t really be better. Keep cash for taxes when checking out!
Stayed 3 nights in Oct 2023

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Andres

Stayed 2 nights in Oct 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the room and bed comfortable. The hotel was wonderfully located near St. Marks, the Grand Canal, and other sites. We truly enjoyed our stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023

6/10 Okay

Morgan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location. Wickedly expensive for old hotel. No plugins for American gadgets.
Stayed 3 nights in Sep 2023

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a couple of issues checking in, but the staff was very attentive and corrected the problem.
Stayed 2 nights in Sep 2023

10/10 Excellent

Khanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are excellent
Stayed 3 nights in Aug 2023

10/10 Excellent

Kirill

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Idania

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful
Stayed 2 nights in Aug 2023

10/10 Excellent

Luigi

Stayed 2 nights in Jul 2023

10/10 Excellent

Douglas, Houston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple hotel but very conveniently located and with fantastic staff. From the outside it does not seem much but the rooms are great. The reception and breakfast are in the sister hotel, it is unusual but works ok as it is 40 m away.
Stayed 3 nights in Jul 2023

8/10 Good

Gabriela

Stayed 1 night in Jul 2023

10/10 Excellent

Ustina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no heat and it was colder than expected and the internet was acting up. It was fixed the last night. So the stay was ok - but not the best. The staff was very helpful and the location was great.
Stayed 3 nights in May 2023

6/10 Okay

Jasmin

Stayed 3 nights in May 2023

8/10 Good

Deon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay right opposite the Chiesa di San Zaccaria. The front of house staff we’re brilliant and the breakfast buffet was great. Our room was comfortable and spacious with a nice view. The rooms don’t have much additional features, ie iron, kettle etc. but very clean and tidy. Handy location to many great sights.
Stayed 3 nights in Apr 2023

10/10 Excellent

Lise

Stayed 1 night in Apr 2023

8/10 Good

Jacob

Stayed 2 nights in Feb 2023

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is awesome
Stayed 1 night in Oct 2022

10/10 Excellent

Viviena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet at night, very walkable to wherever you needed to be. Close to the San Zaccaria water taxi stop, making it convenient when wanting to take the water taxi to the train station, the surrounding islands and the airport. The family suite for four people was a very spacious two bedroom with ample space within the bedrooms itself. The staff is courteous and the breakfast was amazing.
Stayed 1 night in Aug 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a satellite of a hotel on the waterfront promenade. It is, therefore, very well attended to by them. I loved the full buffet breakfast and convenient location close to San Marcos.
Stayed 4 nights in Aug 2022

4/10 Poor

Emanuela

Stayed 2 nights in Aug 2022

8/10 Good

Nicholas

Stayed 2 nights in Aug 2022

10/10 Excellent

Kamil

Stayed 1 night in Aug 2022

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a good location to the city center. Hans at the front desk was very helpful. Clean and staff was very noce.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ronak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 3 Star hotel, it exceeded my expectations. The rooms had plenty of space and the bathrooms were super clean. The staff were very friendly and there were no hidden charges. I can't think of any changes I would make to the service.
Stayed 4 nights in Jul 2022

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The air-con system was broken during my stay, i couldn’t sleep under the heat and mosquitoes……terrible experience
Stayed 3 nights in Jul 2022
Response from Customer Experience Department on Aug 1, 2022
Dear Guest, We are really sorry to hear that your experience did not meet your expectations. Unfortunately, there was a problem in the air conditioning system, but we took care of it in less than 24 hours. We are very sorry. See you soon, Customer Experience Department

8/10 Good

Enida

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean and friendly!
Stayed 2 nights in Jul 2022
Response from Customer Experience Department on Aug 1, 2022
Dear Enida, Thank you so much for your positive feedback. We look forward to welcoming you back in the near future. Sincerely, Customer Experience Department

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mrs Brown
Hotel has a perfect location. Staff is friendly and breakfast lovely. You can eat it outside in the restaurant of the sister hotel where breakfast is actually served. The rooms are basic but very well decorated, comfortable and very clean. Bedding is lovely and we had a good quality sleep. I would stay here again. Thank you
Stayed 3 nights in Jun 2022
Response from Customer Experience Department on Jul 27, 2022
Dear Diana, Thank you so much for choosing Hotel San Zaccaria. We are delighted to hear that you enjoyed your experience. We all look forward to welcoming you back soon. Best, Customer Experience Department

10/10 Excellent

Melveen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
small but clean hotel. Nice roooms.
Stayed 3 nights in May 2022

6/10 Okay

Jens

Traveled with group
Liked: Staff & service
The room was very small
Stayed 3 nights in May 2024

10/10 Excellent

maggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien placé, à 5 minutes de la place st marc. Arrêt bateau juste à côté. Personnel souriant, à l'écoute, parlant français. Propreté impeccable. Petit déjeuner copieux et varié. Parapluie à disposition si besoin.
Stayed 3 nights in May 2024

10/10 Excellent

Erwann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très facile d’accès, à 2 minutes de la place Saint Marc et d’une station de Vaporetto Personnel très chaleureux Petit dej continental très complet Bagagerie gratuite qui nous a permis de profiter de notre dernière journée
Stayed 3 nights in May 2024

8/10 Good

Masao

Stayed 1 night in Oct 2023

8/10 Good

Benigno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable y bien situado.
Ubicación perfecta, buen estado, baño reformado. Tranquilo. Los servicios de entrada, salida y desayuno se realizan en otro hotel muy cercano.
Stayed 2 nights in Aug 2023

4/10 Poor

Thomas

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2 Tage kein warmes Wasser 1 Tag Aufzug defekt Schwarzer Schimmel an Wände und Decken in fast allen Zimmern Das Personal ist sehr freundlich Die Lage ist gut
Stayed 6 nights in Jun 2023

10/10 Excellent

Pietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

MAURO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Maria T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr guter Aufenthalt! Schöne Location, freundliches Personal, gute Lage!
Stayed 3 nights in Oct 2022

8/10 Good

Kai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gutes Preis-Leistungs-Verhältnis, nähe zum Marcus-Platz
Stayed 3 nights in Oct 2022

10/10 Excellent

Ing. Manfred

Stayed 4 nights in Sep 2022

8/10 Good

Robert

Stayed 2 nights in Aug 2022

6/10 Okay

Alfredo

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ya
Stayed 2 nights in Jul 2022