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Reviews of Carleton Lodge

3.5 out of 5
Carleton Lodge
4280 Mountain Square, Whistler, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 117 reviews" "
Rating 8 - Good. 39 out of 117 reviews" "
Rating 6 - Okay. 11 out of 117 reviews" "
Rating 4 - Poor. 6 out of 117 reviews" "
Rating 2 - Terrible. 0 out of 117 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

garth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything was great. The lodge is in the ski village right at the bottom of the Blackcomb and Whistler gondolas. The hotel next door runs the lodge, and the staff was very polite and responsive. Sahar checked us in, then Ceris and Roxy checked up on us. All three did a great job.
Stayed 2 nights in May 2024

10/10 Excellent

gurjit

Traveled with family and small children
Clean property, great seat. Highly recommended.
Stayed 2 nights in Apr 2024
Response from Emily - Guest Services Manager on May 9, 2024
Dear Gurjit,Thank you for the wonderful rating of your recent stay! We hope to welcome you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

kim

Traveled with group
Liked: Cleanliness, room comfort
It was an amazing location and time in Whistler!
Stayed 2 nights in Nov 2023
Response from Emily - Guest Services Manager on Nov 25, 2023
Dear Kim,Thank you for the wonderful rating of your recent stay with us! We look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Maria Lenor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to shopping malls, trails and restaurants. Main room does not have windows and not sound proof. Can hear other rooms noise and conversation
Stayed 2 nights in Oct 2023
Response from Emily - Guest Services Manager on Oct 16, 2023
Dear Maria,Thank you for the great rating of your recent stay with us.I am sorry if you experienced disturbance from the surrounding suite and hope it wasn't too loud.Kind regards,EmilyGuest Services Manager

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, amenities
This is one of if not The Best Location in Whistler. Room 305 was a very good size with two bedrooms, two bathrooms large living area, washer, dryer, fire place, single jet tub. A little hard to get to if you don't fit in the underground parking, as its right in the front of no car Whistler Village. Needs a reno (Apr '23), but I would definitely recommend. Staff are amazing!
Stayed 2 nights in Apr 2023
Response from Emily - Guest Services Manager on May 5, 2023
Dear Ross,Thank you for a wonderful review of your recent stay with us! We hope to welcome you back again soon.Kind regards,EmilyGuest Services Manager

4/10 Poor

Lorena

Stayed 2 nights in Mar 2023
Response from Emily - Guest Services Manager on Apr 4, 2023
Dear Lorena,I'm so sorry to see the dissappointment of your recent stay with us.Please feel free to reach out to me directly if there's any further feedback.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Emily - Guest Services Manager on Mar 23, 2023
Dear Valued Guest,Thank you for taking the time to share such a wonderful rating of your recent vacation with us. We look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Richard, Toronto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is perfect. Right next to lifts and close to action apres ski
Stayed 5 nights in Feb 2023
Response from Emily - Guest Services Manager on Feb 23, 2023
Dear Richard,Thank you for the wonderful review of your recent ski vacation.We hope to welcome you back soon!Kind regards,EmilyGuest Services Manager

6/10 Okay

Shannon

Traveled with group
Location Isn't Everything ...
Location was awesome - you walk out right into the Village, however the upkeep of this hotel is less than to be desired + there is absolutely no sound proofing so you hear everything! It has so much potential to be such a great place but there is a lot of work that needs to be done ... plus the Units are individually owned so you don't know what you are going to get and are at the mercy of the owner making sure their Unit is kept up. Interactions with Staff were amazing tho - very responsive and nice!
Stayed 2 nights in Feb 2023
Response from Emily - Guest Services Manager on Feb 8, 2023
Dear Shannon,Thank you for the feedback of your recent stay and I'm sorry to hear of some of your dissappointment. We will certainly take this onboard and hope to still welcome you back in the future.Kind regards,EmilyGuest Services Manager

8/10 Good

Kenneth Dale

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This condo was in a great location for us. We like to be next to the slopes and close to the restaurants in the area. The condo seems as if it was recently remodeled which was nice, but it seems they just put the very old furniture back in which contrasted heavily with the new floor and fresh paint. We loved the view of the mountain. Be aware it is located directly above the Longhorn Bar so noise is heard when the bar is hopping. Having a washer and dryer in the unit was great. The kitchen had everything we needed.
Stayed 5 nights in Apr 2022
Response from Emily - Guest Services Manager on May 12, 2022
Dear Michelle, Thank you for taking the time to share a review of your recent stay with us. We hope the noise didn't disturb you and glad that you could make use of the laundry facilities. We hope to welcome you back again soon. Kind regards, Emily Guest Services Manager

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great location steps from Whistler base/lifts/restaurants and shops. Comfortable layout with smallish bedroom but great family room. Full kitchen and in-suite washer/dryer. Loved that the little things were thought about and included- basket with coffee/tea/supplies and laundry pods, etc. No hot tub or pool on site, but made up for by location. Recommend curtains in addition to blinds in bedroom, but otherwise wonderful!
Stayed 2 nights in Apr 2022
Response from Emily - Guest Services Manager on May 12, 2022
Dear John, Thank you for taking the time to share a great review of your recent stay with us and we hope to welcome you back again. Kind regards, Emily Guest Services Manager

10/10 Excellent

Marc

Traveled with group
Liked: Cleanliness, room comfort
Large rooms good location
Great location right in front of whistler lifts. Room and furniture are dated but very large place and comfortable. No amenities like pool, restaurants etc although there is plenty of stuff in the village. I would recommend for friends sharing appt.
Stayed 2 nights in Apr 2022
Response from Emily - Guest Services Manager on Apr 29, 2022
Dear Marc, Thank you for the great rating of your recent stay with us. We're so pleased you enjoyed your stay and will certainly take the feedback onboard regarding the decor. Kind regards, Emily Guest Services Manager

10/10 Excellent

Terry

Stayed 2 nights in Mar 2022
Response from Emily - Guest Services Manager on Mar 13, 2022
Dear Terry, Thank you for such a fabulous rating of our hotel! We hope you had a wonderful stay and that we can welcome you back again soon. Kind regards, Emily Guest Services Manager

6/10 Okay

Tim, Kirkland

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Prime location and great service. No pool, no jacuzzi or fitness facilities.
Stayed 3 nights in Feb 2022
Response from Emily - Guest Services Manager on Feb 26, 2022
Hi Tim, Thank you for taking the time to share feedback of your recent stay. We have a roof top hot tub and so sorry to see you didn't get to enjoy it. We hope you still had a great time in Whistler itself. Kind regards, Emily Guest Services Manager

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great location
Carleton lodge is definitely a prime location being right in front of the village gondola. Going back to the hotel for lunch or equipment is super easy. The room we stayed in is a bit dated with regard to furnitures, bathroom and what not which could really use an upgrade, with that said, it's cozy and comfortable. Check in was thru sundial and staff were friendly, helpful and courteous.
Stayed 2 nights in Jan 2022
Response from Emily - Guest Services Manager on Feb 5, 2022
Dear Valued Guest, Thank you for taking the time to share a great review of your recent stay with us. I'm pleased to see you found it easy to pop back for lunch and will certainly take your feedback onboard in regards to the decor. We hope you had a great time in Whistler itself and that we can welcome you back again soon. Kind regards, Emily Guest Services Manager

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, room comfort
This is where we'll stay next time
This place is amazing. Location is prime, right in front of the gondola and adjacent to restaurants, stores and equipment rentals. Loved it!
Birds eye view of what you see from the building
Stayed 3 nights in Nov 2021
Response from Emily - Guest Services Manager on Nov 28, 2021
Dear Mauricio, Thank you for such a wonderful review of your recent stay! I'm so glad you thoroughly enjoyed your time here and hope to welcome you back again soon. Kind regards, Emily Guest Services Manager

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021
Response from Olivia - Duty Manager on Nov 14, 2021
Dear Kevin, Thank you for the great rating of our hotel. I'm so glad you thoroughly enjoyed your stay and hope to welcome you back again soon. Kind regards, Olivia - Duty Manager

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Awesome getaway
While the interior is a bit dated, everything is fairly clean besides the odd stains here or there but that's to be expected. Shower head can use some cleaning as there's mineral buildup. We (2 couples) stayed there for 2 nights and cooked for one of the nights. Overall good experience and we are definitely coming back. Service was great and they sent sms once in a while to check up on us and see how we are doing so that's a nice touch.
Stayed 2 nights in Sep 2021
Response from Emily - Guest Services Manager on Sep 19, 2021
Dear Kwok, Thank you for the time to share feedback of your recent stay with us. We hope you thoroughly enjoyed your time in Whistler and that we can welcome you back again soon! Kind regards, Emily Guest Services Manager

10/10 Excellent

Jennifer

Stayed 3 nights in Aug 2021

8/10 Good

Giuseppe

Stayed 3 nights in Aug 2021
Response from Emily - Guest Services Manager on Sep 19, 2021
Dear Giuseppe, Thank you for the wonderful rating of your recent stay with us. We hope you thoroughly enjoyed your time here and hope to welcome you back again soon! Kind regards, Emily Guest Services Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service. Excellent unit for large family. Fantastic location that allowed us to see the best parts of Whistler
Stayed 2 nights in Aug 2021
Response from Emily - Guest Services Manager on Aug 14, 2021
Dear Valued Guest, Thank you so much for the taking the time to share such a wonderful review. It's great to see you thoroughly enjoyed your stay and we hope to welcome you back again soon. Kind regards, Emily Guest Services Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
The location was excellent and the check in and out process was seamless. However, there was a bar near by and the music was really loud and played until about 1AM on the weekend.
Stayed 2 nights in Aug 2021
Response from Emily - Guest Services Manager on Aug 14, 2021
Dear Valued Guest, Thank you for the taking the time to share a recent review. I'm so sorry for any noise disturbance you experience. We do work with the bars to try to ensure they are sticking to the 10pm noise bylaw. Kind regards, Emily Guest Services Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to access everything in village
Stayed 2 nights in Jul 2021
Response from Emily- Guest Services Manager on Jul 9, 2021
Dear Valued Guest, Thank you for the great rating of our hotel. I'm so glad you thoroughly enjoyed your stay and hope to welcome you back again soon. Kind regards, Emily Guest Services Manager

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020
Response from Emily - Guest Services Manager on Jan 12, 2021
Dear Andrew, Thank you for taking the time to share such an awesome rating of our hotel! I'm so glad you thoroughly enjoyed your stay and hope to welcome you back again soon. Kind regards, Emily Guest Services Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Aug 2020

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2020

10/10 Excellent

Gina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2020

8/10 Good

Sid G.

Liked: Cleanliness
Best location
Great stay.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place with beautiful rooms and a great location. The bed was terrible with spring sticking out and the pullout sofa was worse. I slept on the couch (not with the pullout set up) and that was super comfy for 1 person
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 2 bedrooms with 2 bathrooms and wood fireplace. The lodge was situated nicely near the chairlift. Unfortunately the only one open at this time of year, mid September, was the Blackcomb one, just an easy 10 minutes walk away.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Ray, Whistler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Incredible room size & facility. Nice, helpful staff. Prior choice next time.
Stayed 2 nights in Aug 2019

8/10 Good

Susan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great STay
Fantastic location, gorgeous 2 bedroom (room 304), nice deck. Easy access to everything. Everyone was so accommodating and nice. Deanna (staff) texted me everyday to make sure we were being taken care of. The 85% ( I looked) down pillows were heaven. The 2 bedroom was perfect, if you go w/someone that snores!! Couldn't hear a peep!! TV was on it's last leg, but who needs a TV when you have that view!! Plan on return asap!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location was great, right at the heart of Whistler Village. Needs interior upgrades.
Stayed 2 nights in Aug 2019

8/10 Good

Denise T.

Liked: Cleanliness
Short Whistler stay
Great accoms however, dishes were put away dirty and dishwasher didnt work well. Could have used a throw blanket for evenings on the sofa. More instruction needed for parking and checking in location prior to arriving. Overall a great location for getting around.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
The property is cozy and has lots of useful bits such as kitchen and crocks and washer/dryer. There’s also really fast internet. We found the fridge dirty on arrival with milk and orange juice drops etc and the bedding for the sofa bed wasn’t used as didn’t look very clean. It’s in a great location though for all Whistler has to offer. We were in 306 and having seen inside lots of the others this was definitely the most dated
Stayed 2 nights in Jul 2019

8/10 Good

KaneoheGirl, Kaneohe, Hawaii

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this property is unbeatable! It's a 2 minute walk to the gondola and ski lifts up to Whistler mountain. It's surrounded by great shopping and restaurants. It had a huge kitchen and all the conveniences of home. This is going to be a place we come back to...hopefully soon!
Stayed 2 nights in Jul 2019

8/10 Good

Lulu, Portland

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The suite was very comfortable although carpeting could use extra cleaning or replacement as well as the kitchen chairs. The two bedroom and two bathroom suite met our needs to the fullest. Having an on-site washer and dryer was also very convenient. Most of the cleaning and washing supplies were included. Free bike rentals for guests would have been very much appreciated.
Stayed 3 nights in Jul 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, and the room itself was nice and cozy. Highly recommended.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nice and spacious, in an excellent location and with great amenities and views. The property upstairs however must have wooden floors. A lot of noise from there during the night with people moving chairs and dropping things, etc. Other than that, we loved staying here!
Stayed 2 nights in May 2019