Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Vancouver, BC

Disappointing Experience

Posted Jan 11, 2015
Wants we arrived at the hotel we couldn't find the front desk. It was a small desk on the lobby corner hardly visible to anyone to see, We also found some dirty dishes in our hotel room kitchen. We had a fire place but to be able to use it you had to purchase logs at the reception desk. They was no pool in the hotel, if you wanted to use the pool you had to go to a different hotel. Oh and of course you had to pay $25 for parking. We went during Christmas time and we had to pay double of what you would normally pay during slow times of the year. It was not worth the money. Will definitely not be going back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth Australia

Executive Inn

Posted Dec 31, 2014
Great staff, happy to help Located right in tbe village and very handy to snow
2 out of 5
by A verified travelerfrom Oshawa, ON

Hot tub / pool closed in the middle of our stay!

Posted Dec 22, 2014
Pros: Their buildings are very close to the lifts. Their pool is big and warm (when it is not closed).
Cons: Everything else. The Mountainside building is aged and feels old and unpleasant. Hot tub and pool were closed despite there being no emergency!
Location: Close to the lifts, but also closed to a busy circle that has trucks running from 7am in the morning!
The hotel informed us that their hot tub and pool area were to be closed in the middle of our stay!!! We have asked about an alternate arrangement where we could use such facilities nearby, to which we were told that we could just go and pay somewhere in the village to use the spa (yes, they said that with a straight face and the manager seating nearby confirmed!). We found this totally unacceptable, and the recommendation plain shocking. Enjoying the pool and hot tub area is one of the greatest attractions one can do after a day on the slopes - and we planned on doing it every day, of course! At different resorts we have stayed at in the past, when such equipment malfunctioned and had to be closed, we were immediately directed to go to another village hotel to use their facilities. AND what is worst is that their equipment did not malfunction - it was closed because they had lightheartedly scheduled a non-critical sealing of the concrete around the pool! Unbelievable! When we were leaving, we overheard the maintenance worker requesting the pool/hot tub area to be closed for another 3 days (!!!) to which the manager gladly said: "OK, will do, thanks!". We were shocked and so glad we were leaving! Also, the cleaning staff did not visit our room for 3 days. We got clean towels only on day 4....
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Great location.

Posted Dec 14, 2014
Pros: Location
Cons: Beds.
Location: Rained very hard the first day to the top of the mountain. Did the Scandinave spa for 4 hours. Wonderful in the rain.
Rooms a little dated. No problem getting parking midweek for us. Staff very friendly. Fireplaces use fire logs, might want to bring your own ($5.60 each). Beds were a little lumpy with undersized comforters. Heater a little noisy. Overall good value for the price.
1 out of 5
by A verified traveler

It was a maze

Posted Nov 18, 2014
this place was quite confusing to navigate I was flustered. We has to seek assistance and a compass from other guests staying at the facility. I was quite disappointed
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Abbotsford

Unique hotel

Posted Nov 13, 2014
Pros: Proximity to shops and ski hills
Cons: The repairs to damage in the hotel could look a lot better.
Location: Shopping
This is a unique hotel in that it offers loft rooms and wood burning fireplaces. Unfortunately parking and fire logs are at an additional cost. The rooms have all the amenities and allows for food preparation. I didn't enjoy having the bathroom on the main level and the bedroom in the loft given that it required traveling a flight of stairs to use the facilities in the middle of the night. The room was clean but showed signs of age and wear with poor patch jobs throughout. The redeeming feature of this hotel is that it is literally on the village stroll which allows for easy access to ski hills and shops.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom j

A very comfortable stay in the heart of Whistler!

Posted Oct 12, 2014
A very nice reno's since it was the Fireplace Inn..clean, comfortable great service by the staff and a wonderful asymmetric 'loft' design....
1 out of 5
Recommended
by Ericfrom Chemainus, BC

Great location, not great room

Posted Oct 7, 2014 on Hotels.com
Worst bed ever, totally worn out. Bathroom door design made it hard to access bathroom. Shower head would work great as paint remover! Room very dark and poorly set up.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver, bc

Excellent location...crappy hotel

Posted Oct 7, 2014
The location is fantastic!! The room itself was poorly cleaned, really dusty and there were dirty dishes. They do not have adequate parking for the number of suites, we had to park in a public lot away from the hotel. The rooms are not cleaned daily and we could not get coffee for the second night. All in all it's a run down, dirty hotel with poor service but it's right on the village walk with a cheap price tag.
2 out of 5
by A verified travelerfrom Vancouver Island B.C.

Close to ammenities and shops

Posted Oct 7, 2014
I was wanting a romantic wknd w hubby to celebrate our 21st anniversary. I wasn't able to sleep in the bed as mattress had dip in the middle,so I slept downstairs on couch. Bathroom had no fan and door cldn't open very wide because it hit toilet fortunately we r thin and cld slide in. The layer of dust on bedframe/lamps over bed was thick,I had to wipe it all down,i hav asthma. It was a great location and we had friends staying 1 flr down so we didn't bother to move rms.