Ratings based on 426 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
82% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler

Just a decent hotel

Posted May 11, 2015
Decently close to downtown Windsor. Bed was quite bad. Staff was sorta friendly.
4 out of 5
for Everyone
by A verified traveler

Clean Room and Pleasant Staff

Posted May 4, 2015
Pros: Clean room, friendly helpful staff.
Cons: General freshening/remodeling especially the bathrooms.
This is an older hotel, and our bathroom needed to be remodeled. However it was clean, convenient, and all the staff was very helpful. I would stay again. Don't count on a decent breakfast in the lobby, but the restaurant in the back parking lot was good and reasonable.
3 out of 5
for Everyone
by A verified travelerfrom chatham , on


Posted Apr 13, 2015
Check it was nice! Our room was decent could use some upgrades. Our stay was very noisy heard banging from above until 130 am also the pipes are very loud, piercing startling sound whenever rooms above us used the bathroom.
2 out of 5
by A verified travelerfrom L9P1E2

Posted Apr 10, 2015
Pros: The friendly, helpful staff.
Cons: Mattress upgraded and towels replaced
Mattress needs to be upgraded. Towels need to be replaced..
5 out of 5
for Everyone
by A verified travelerfrom Kingston, Ontario

Best of hotels we stayed at during recent trip

Posted Apr 6, 2015
Pros: Clean, clean, clean
Cons: Didn't notice any faults
Location: We were there for an overnight rest and the local attractions were of no interest to hu.
We stated at several hotels during out trip to and from Florida and this was the best. Made me proud of Canadian hotel operators.
3 out of 5
by A verified travelerfrom CA

Near downtown

Posted Apr 4, 2015
Nice location near downtown but didn't like one of the staff (old ady with a dog). She doesn't have good customer service.
1 out of 5
by A verified travelerfrom Ste-Marthe, QC

For your traveling pleasure, please avoid.

Posted Mar 6, 2015
Pros: Nothing
Cons: The staff training - you are serving the public, please be courteous and LISTEN - Fix the technical problems and try to believe the clients
Location: Lots of good chinese restaurants if you like chinese - Ceasar's casino is nearby and offers above average service - It's worth every extra penny.
We had to get up every hour to start the heather or to stop it, bacause the thermostat on the unit did not work. The temperature went from 50-55 F to 85-90 within every 60 minutes. The staff does not know its area. W easked for their recommendation on a chinese restaurant and we were told that there was only one about 2 or 3 miles from the hotel. We started screening the ''yellow pages'' and found about 15 chinese restaurants within 2 miles. We explained all the inconveniences to the reception the next morning but we were told that they could not do anything since we made our reservation and paid through Expedia. Even more insulting, the receptionist came into the room while we were gathering our luggage and started playing with the heather/AC unit . . .Why ?? Do you think I was lying when I said I had to get up every 60 minute to adjust the temperature in the room (It was - 28C outside).
1 out of 5
by A verified traveler

Bad hotel

Posted Feb 23, 2015
Mattresses was so bad can't sleep well and light wasn't work properly and also showers not that good. Overall i didn't like it
3 out of 5
for Everyone
by A verified traveler

Close to casino

Posted Feb 18, 2015
Pros: Location was good
Cons: Update
Location: We were seeing a show at the casino. It was easy to get to the casino by cab and the staff helped get us a 6 person cab
I needed 3 rooms that were clean and inexpensive for family trip to Windsor. The staff were pleasant and helpful. The rooms were "ok" and suited my needs for this trip but I would not likely stay there again unless I needed a cheap room.
3 out of 5
for Everyone
by A verified traveler

didn`t get there

Posted Feb 10, 2015
had to go to florida a week earlier, family illness.