Aerial view

Reviews of Barceló Maya Colonial - All Inclusive

4 out of 5
Barceló Maya Colonial - All Inclusive
Carretera Chetumal-Puerto Juarez, Km. 266.3, Xpu-Ha, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 504 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Great beach, great activities, great food. This is an amazing family vacation spot.
Stayed 7 nights in Apr 2024
Response from Barceló Maya Colonial, Management on May 1, 2024
Dear Mrs LisaWe'd like to thank you for this positive feedback about your stay in our hotel.It is heartwarming to know that our beautiful beach, diverse activities, and delicious culinary offerings contributed to making your family vacation truly special. The high standards we set for room cleanliness, hotel condition, service, and amenities are all intended to create an exceptional experience for our guests, and we are delighted that these aspects stood out to you.Our team at Barceló Maya Colonial - All Inclusive takes great pride in fostering memorable stays, and your acknowledgment serves as a wonderful testament to their dedication. We're so glad that these facets of our resort helped in curating an 'amazing' stay for you and your loved ones.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

10/10 Excellent

Jill A

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were taken care of very well by the staff. The grounds and views were immaculate. The food options provided us with many options. Looking forward to a return visit.
Stayed 5 nights in Apr 2024
Response from Barceló Maya Colonial, Management on Apr 30, 2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to know that our staff's attentive service contributed to your wonderful experience. It's gratifying to hear that the pristine condition of our grounds and the stunning views left a lasting impression on you. We are also pleased that the diverse culinary options met your expectations and added to the enjoyment of your stay.Your anticipation for a return visit is the highest compliment we could hope for, and we are truly grateful for your positive feedback. Rest assured that the exceptional experiences you enjoyed are the standard at Barceló Maya Colonial - All Inclusive.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

8/10 Good

Salvatore

Stayed 10 nights in Apr 2024
Response from Barceló Maya Colonial on May 1, 2024
Dear Salvatore, Thanks for your rating. Kind regards.

10/10 Excellent

Jill Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barceló Maya was AHMAZING! Huge, so much to do! The room was clean. A little on the small Side but we literally slept, dressed for the beach and breakfast, and showered in there-so no need for it to be bigger. The pools are awe inspiringly huge. The beach has sugary soft sand, the ocean is stunning! The food was good, always find something you’ll like. The a la cartes were great! Especially loved the Italian Trattoria and Kyoto! So well laid out! The bus was a great option if your legs are feeling tired! We lived it!
Stayed 6 nights in Apr 2024
Response from Barceló Maya Colonial, Management on Apr 30, 2024
Dear Mrs JillThank you for the time taken to share your experience of staying with us.The positive remarks regarding the cleanliness of our rooms, the grandeur of our pools, as well as our beautiful beach, fill us with pride. It is equally gratifying to know that our culinary offerings, including the variety at our a la carte restaurants . Our team strives to provide a well-organized and accessible environment for all our guests, and we are pleased that the transportation within the resort added to the comfort of your stay. Your kind words are a testament to the dedicated efforts of our staff to create memorable experiences.We hope to welcome you back. Best wishes,Barceló Maya Colonial, Management

10/10 Excellent

Remus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for everything.
Stayed 10 nights in Apr 2024
Response from Barceló Maya Colonial, Management on Apr 30, 2024
Dear Mr RemusThank you very much for this review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Barceló Maya Colonial, Management

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Barceló Maya Colonial on May 1, 2024
Dear Hannah, Thanks for your rating. Kind regards.

8/10 Good

Leonore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Barceló Maya Colonial on May 1, 2024
Dear Leonore, Thanks for your rating. Kind regards.

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Apr 2024
Response from Barceló Maya Colonial on May 1, 2024
Dear Cristina, Thanks for your rating. Kind regards.

6/10 Okay

Brendan Thomas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach, great for swimming and snorkeling. Pools were fantastic, never too crowded. Resort is huge, which allowed for a lot of involuntary exercise! Food was average at best including the à la carte options. Rooms had a slight musty smell, and the beds weren't very comfortable. Lots of staff, all were excellent.
Stayed 7 nights in Apr 2024
Response from Barceló Maya Colonial, Management on Apr 26, 2024
Dear Mr Thomas,Thank you for sharing your experience with us.We regret to hear that our food offerings did not meet your expectations. Our culinary team strives to provide a wide variety of quality options to cater to all our guests' tastes, and we apologize if we fell short in this regard.It is disheartening to learn about your experience with the room's ambiance and comfort. Please rest assured that we have a dedicated housekeeping team committed to ensuring our rooms meet the highest standards of cleanliness and freshness, and we apologize if your room's condition was not reflective of these efforts. As for the beds, we aim to provide a restful sleep experience with our superior room categories, which include high-quality bedding.On a brighter note, we are thrilled you enjoyed our beautiful beaches, ideal for swimming and snorkeling, and our variety of pools that offer a refreshing retreat without feeling overcrowded. It is also heartening to know that our staff's dedication made a positive impact on your stay. Their commitment to service is something we are incredibly proud of.We are looking forward to welcoming you again. All the best!Barceló Maya Colonial, Management

6/10 Okay

Jordan B

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Barceló Maya Colonial on May 1, 2024
Dear Jordan B, Thanks for your rating and expecting improve or service for your next visit. Kind regards.

10/10 Excellent

Laurie

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots for kids to do, and easy to walk from room to pool to beach to restaurants. We were only able to do one a la carte, which was a bit disappointing. We enjoyed the wave runner at the water park, and we did swim with the dolphins, which was a great experience! The drink service at pool bars was not as good as other resorts we’ve been to. Our kids enjoyed water polo, table tennis, beach volleyball, and the water basketball (lane) pool. Overall a 9/10 experience and we will return 👌
Stayed 6 nights in Apr 2024
Response from Barceló Maya Colonial, Management on Apr 21, 2024
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are pleased that you enjoyed staying at our hotel and that our team were attentive to your needs. We are also pleased that you found our location convenient.However, we are sorry that our bar didn't meet all your expectation. We have taken good note of your comments regarding the service at the bar and the restaurants a la cartewill use them for any future improvements.We hope to see you again in the future.Best wishes,Barceló Maya Colonial, Management

8/10 Good

Yuriy

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Barceló Maya Colonial on May 1, 2024
Dear Yuri, Thanks for your rating. Kind regards.

8/10 Good

Kristen Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good food for a buffet, comfortable bedd
Stayed 6 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 20, 2024
Dear kristen Alison,Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Colonial , to be considered as one of the best hotels you stayed at is certainly high praise.Regards

10/10 Excellent

Donny Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and beautiful there. Staff was kind and hardworking. Beach was beautiful.
Stayed 6 nights in Apr 2024
Response from Barceló Maya Colonial, Management on Apr 19, 2024
Dear Mr Lee,Thank you very much for this kind review.It is truly rewarding to know that our staff's dedication contributed to the beauty of your experience. We take immense pride in our pristine beach and are delighted that it served as the perfect backdrop for your relaxation.Thank you for choosing Barceló Maya Colonial - All Inclusive for your vacation. We look forward to the pleasure of welcoming you back for another magnificent getaway.We look forward to a return visit from you in the future.Best wishes,

10/10 Excellent

Roy J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got lucky and they upgraded us to Adult only resort and the infinity pools were beautiful! We thoroughly enjoyed our stay. Even had an opportunity to swim with the sea turtles right in front of the Palace resort!
Stayed 10 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Roy J,Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

8/10 Good

Rose Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for Barcelo Colonial for 7 days and 6 nights but when we arrived we’ve been moved to Barcelo Beach which all the way on the end side. I didn't like that because I booked Colonial for a reason because of kids loving the waterpark in there. Anyway we have to walk almost everyday to go to Colonial to enjoy the waterpark which is not very convenient. The food was not bad but also not great. It's alright, the staff are great very helpful except the front desk not helpful at all and rude. The property is very outdated but I mean it's decent. The beach is the most beautiful in that resort I loved the beach I loved that we were able to do snorkelling with my kids it was amazing. But would will I come back? Maybe but I would book under palace or premium this time.
Stayed 6 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Rose Ann,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Regards

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear David,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Kimberley Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Kimberley Joan,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Sarah Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Sarah Elizabeth,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

4/10 Poor

Karol

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Expect the best, be prepared for worst. We just came back from a vacation with 9 people. This review is based on the resort/building we stayed in, don't know how the other ones are. We stayed in the Colonial/Jalisco building. Let me start with pros as there are only a few. Like most of the reviews state, the grounds are immaculate and beautiful. The staff is nice and accommodating (although my baseball cap got jacked from the room). The pools are clean and in good condition. The beach is sandy, however, there are rocks on the beach and in the water so either wear water shoes or be careful where you step. The AC in the room was adequate. The food in the buffet was good, no issues with intestinal problems. We also did enjoy the shows in the theater especially the kids on the Fantasia night. Now the cons, where do I start? It seems like the room wasn't updated in ages, as there was mold all over the bathroom (and i'm allergic to it), on the door, shower, floor, you name it (see pictures). The water in both the sink and tub had a very slow drain and the tub plug was broken off. There is no fan in the bathroom so when you take a shower, it steams up like in a sauna (hence the mold, do they not clean it?) Forget getting a pool chair if you're not out there at 6am reserving it by throwing a towel or flip flops and then not showing up till 11 or so. You don't pay to reserve the chair, so a towel on it does not mean it's yours to use. Who does that? It should be firs
Stayed 5 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Karol,We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

10/10 Excellent

Donald, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Donald,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Amy Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Amy Nicole,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Rodney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd trip to Barcelo and everything was very organized and efficient. Very friendly staff in all restaurants and buffets. We will be back
Stayed 10 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 11, 2024
Dear Rodney,Thank you for taking the time to share your feedback.We are very pleased that you enjoyed your time with us and that your dining experience met your expectations. Our team appreciates all your kind comments about the service delivered.We look forward to welcoming you again soon.Barceló Maya Colonial, Management

10/10 Excellent

Gregory

Liked: Property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Gregory,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

8/10 Good

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The territory is enormous! Easy to get lost! Not enough bar tenders for such huge amount of guests
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 8, 2024
Dear Svetlana,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Regards

8/10 Good

Larysa

Traveled with family and small children
Liked: Cleanliness, amenities
I stayed with my grandson in this resort 2d time. It’s perfect for kids: there are 2 water parks, playground, dolphins pool. Beach clean and big, but I had to reserve chairs at 6am to stay in shadow. Food was good and diverse. I don’t eat any meat or chicken, but I could find a lot of food that I like and can use. Only one bed thing: staff don’t speak English and never rush.
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 6, 2024
Dear Larysa,We first would like to thank you for choosing our Barceló Maya Colonial for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive pool-based resort. We had a blast. Played tennis and went sailing, too. Great shows every night. For food, we only did buffets, as getting a reservation at the higher-end option is virtally impossible. But not a problem as there is lots of choice. We did not enjoy the ocean due to bad weather.
Stayed 3 nights in Apr 2024
Response from Barceló Maya Colonial, Management on Apr 6, 2024
Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We are delighted that you had a pleasant experience during your stay with us. We always aim to meet and where possible exceed our guests' expectations and it's wonderful for the team to receive such fantastic feedback.We hope to have the opportunity of welcoming you back in the future. Best regards,Barceló Maya Colonial, Management

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 6, 2024
Dear Jennifer,We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

8/10 Good

SHEILA PANUGALING

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Facility/amenities were great. Food flavor a bit lacking. Could work on improving this.
Stayed 7 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 4, 2024
Dear Ms. Panugaling,Thank you for the time taken to share your experience of staying with us.It is rewarding to know you had a nice stay. We appreciate your candid feedback about your dining experience and have taken note of your comment, it will certainly help us with any future improvements.We all hope to be able to welcome you again. Best wishes,Barceló Maya Colonial, Management

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall awesome resort. Loved the beach and pool options. Staff were very friendly and helpful. The food was okay but drink options were great. Highly recommend unless food is really important to you.
Stayed 7 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 4, 2024
Dear Madam,Thank you for sharing your experience with us.We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.Furthermore, it is rewarding to know that your dining experience met your expectations.We hope to see you again soon. Best wishes,Barceló Maya Colonial, Management

8/10 Good

Chad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice with beautiful sunrises.
Stayed 6 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 4, 2024
Dear Sir,Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We look forward to seeing you again in the future.Best wishes,Barceló Maya Colonial, Management

10/10 Excellent

Ruslan, Jersey City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family visits Barcelo Maya third time and not sure we can visit anything else. Ocean is great!
Stayed 7 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 2, 2024
Dear Sir, We'd like to thank you for this positive feedback about your stay in our hotel.It is heartwarming to know that our oceanfront location continues to make your visits memorable and that our team's dedication to maintaining impeccable cleanliness and providing exceptional service has consistently met your expectations. We're delighted that the amenities of our rooms have contributed to a comfortable and enjoyable stay for you and your family. We look forward to seeing you again. Best wishes,Barceló Maya Colonial, Management

8/10 Good

Brian

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 6, 2024
Dear Brian,Thank you for sharing your experience at our resort.It is rewarding to know that you had such a pleasant experience with us. We look forward to welcoming you back. Best regards,Barceló Maya Colonial, Management

8/10 Good

Shawn, St Albert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property, great beach and pool. Front desk was under staffed, bartenders were understaffed. Took a property transport to Playa and had issues finding their drop off again as it is tucked down a little side street, they got mad at me when I asked a taxi for directions to their drop off, apparently transports and taxis don’t get along…who knew?
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 30, 2024
Dear Shawn,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Regard

8/10 Good

Cory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that everything we needed was on the property of the Barceló resort. The beach is beautiful, there is snorkelling right there. It has all the amenities. The only thing I would complain about would be how busy it was with spring break partiers and some evenings were quite loud in the hotel room area. The staff cleaned our room perfectly every day and everything was clean overall. The food choices were excellent, had a wide variety of local dishes and thanks for the kids. We are excited to come back and visit again.
Stayed 10 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 30, 2024
Dear Cory, We first would like to thank you for choosing our Barceló Maya Colonial for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.Regards

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful and the resort was always so clean. Impressed how hard the staff worked to assist and always so pleasant to guests and how they kept the resort so tidy. The grandkids loved the pools and snorkeling off the beach
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 29, 2024
Dear Deborah,Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Regards

10/10 Excellent

Danielle Elizabeth

Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Danielle Elizabeth,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Jordan James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 29, 2024
Dear Jordan,Thank you for making our Barceló Maya Colonial your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually stayed at the adult building got upgraded and loved it
Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 29, 2024
Dear Lawrence,We first would like to thank you for making our Barceló Colonial your preferred choice for your holidays in Riviera Maya, it is always a pleasure to welcome back our most loyal guests year after year. Regards

10/10 Excellent

Elena, Woodbridge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel room was clean and well-maintained. The property grounds were also well-kept. The staff members were courteous and attentive, providing good service throughout my stay.
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 27, 2024
Dear Elena,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Colonial hotel.Regards

8/10 Good

Emily C

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the resort was beautiful! However, the staff was not very nice (mainly the bartenders). The only good food was the reservation restaurants. The buffets were not good!
Stayed 4 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 27, 2024
Dear Emily,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Regards

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 6th or 7th visit to this property. We keep going back for many reasons. Amazing beach, always clean grounds, great staff (except the pool bar bartenders, somehow they always seem the least friendly). So much to do! Really great resort. My only complaints, and this is being super picky. We went at March break this year and finding chairs, was for the first time for us, a challenge if you weren't at the beach/pool by 8am. The resort was at capacity, and one could find chairs, it was just a hunt for them and the any shady spots were gone very early. Entertainment quality at the theatre has declined. It was the same singers and band every night doing basically slightly different versions of the same show. The sound was super loud, but the volume of the singers mics was often barely audible. The talent of the performers was fine, just bad sound and lack of variety. Not the resorts fault, but this is the third time in row we have had ppl on the floor above us stomping around in high heels or hard shoes at all hours of the night and does sound ever carry on those hard tile floors! And every morning some happy person would whistle loudly in the hallway as they went for their morning walk at about 7am. More signs or larger signs reminding ppl of quiet hours wouldn't be a bad idea. Not sure this would even help, just would be nice if ppl would be more mindful of their noise levels were ppl are trying to sleep.
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 27, 2024
Dear Jeff,We first would like to thank you for choosing our Barceló Maya Colonial for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.Regards

10/10 Excellent

Margaret

Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Margaret,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Kevin Don, airdrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With five resorts making up the Barcelo Maya, this is such a massive resort, with so much to do and see. I previously always looked for the "smaller resorts", but this changed my outlook, and I will definitely plan to go back here. The only disapointment on this trip, was the food... My wife and daughter have sever gluten allergies, and there was a very poor selection for them. Which meant they ended up eating the same thing over and over, regardless it was breakfast, lunch or dinner. They were so excited to come home to have a big meal.
Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 27, 2024
Dear Kevin, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Colonial hotel.

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING
Stayed 4 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 25, 2024
Dear Dawson,Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Colonial , to be considered as one of the best hotels you stayed at is certainly high praise

8/10 Good

Christopher Jason Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Beds are not queen size as their website states (more like a double / standard). - Buffets provided plenty of options - Common area bathrooms need a lot of TLC (urinals leaking all over floors in multiple bathrooms, sink sensors not working) - AC in our room made excessive noise if turned too high. - A la carte restaurant food quality is ok - not great. - resort has a lot of amenities on one property - there's plenty for all ages. We travelled with a group of 11 with age range of 6 - 48 - everyone had a great time. Would I return? Yes - even with the down sides - the property has plenty to offer for families at its price point.
Stayed 14 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 25, 2024
Dear Christopher,We first would like to thank you for choosing our Barceló Maya Colonial for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.Regards

6/10 Okay

Maryrose

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 25, 2024
Dear Maryrose, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spectacular, nothing bad , the staff,the hotel the beach , everything was amazing
Stayed 2 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 25, 2024
Dear Carlos,Thank you for making our Barceló Maya Colonial your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Regards

8/10 Good

Hillary

Stayed 5 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Hilary,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, stuff friendly and abundant. Lots of options for food and drinks. And shows every night!
Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 22, 2024
Dear Pablo,Thank you for making our Barceló Maya Colonial your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Regards