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"We recently stayed at the Kowloon Shangri-la and had a mixed experience. The location is absolutely fantastic, right in the heart of the city with easy access to major attractions, restaurants, and public transportation. It's perfect for anyone looking to explore the city. The food at the hotel's restaurant was another highlight. Unfortunately we only got to try the breakfast buffet but I must say, it offered a wide variety of delicious options, with fresh ingredients and excellent presentation. Loved the fact that it had a menu catering to people from all over the world. However, the service left much to be desired. The staff seemed to absolutely lack courteousness, hospitality and friendliness. There was absolutely no smile on their faces and the entire experience seemed very transactional with both the front office and the F&B staff. During check-in, there was a long wait, and the front desk staff appeared overwhelmed. The only 2 teams that were really helpful and made our stay worth remembering was the housekeeping and the concierge. The concierge and bell desk especially were extremely efficient and eager to assist. Huge thanks to Dante from the bell desk. Another disappointment was the size of the swimming pool. Never in my life have I come across a 5 star property with a swimming pool the size of a puddle. Overall, the hotel has a lot of potential, but the management needs to address the service issues and facilities to truly provide a great stay for its guests."

"This is 4th time for my stay. It's same still good."

"Only disappointing issue was breakfast on last day of our stay 7th June (around 0900hrs) a number of choices of food and drink were unavailable, eg blueberry yogurts, bircher muesli and mango chia pudding. When staff were asked said none were available. Waited 10 minutes for ordered flat white coffee before giving up waiting."

"Love the area as close to harbor restaurants and entertainment. Peninsular Centre right next door with nice shops etc. Watch repair/dry cleaner drop-off/alteration places/florists/foot massage places/nail shops/tailor shops/eye glass shops/banking/restaurants/money exchange locations/many sidewalk bar-cafes etc. Love the FOG Bar!!!"

"All the above"

"Very comfortable and excellent stay. Very attraction was approachable. Close to halal options. Only there was an annoying smell near checkin counter. "

"Room is spacious, with an oversized King bed with bathtub. Hotel has an indoor heated pool and gym. Great location which is within walking distance to TST MTR station, eateries and shopping malls. Donki next door operates 24/7 too. "

"Se me quedó 2 piezas de ropa , y las mandé a retirar con una amiga y no me las devolvieron , me parece muy injusto "

"A very pleasant stay. Staff great! Property clean. Very safe and plenty of excellent shopping. "