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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property
Elegant adults-only property on the beach
VIP Access

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June 2024
July 2024

Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

View from room
Exterior
Premium bedding, pillowtop beds, free minibar, in-room safe
10 restaurants, breakfast, lunch, dinner served; international cuisine
Reception
Reviews
9.4

Exceptional

Popular amenities

  • Breakfast included
  • Restaurant
  • Gym
  • All inclusive
  • Pool
  • Spa

Explore the area

Map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Popular LocationPuerto Morelos Beach8 min walk
  • Popular LocationPuerto Morelos Town Square8 min drive
  • Popular LocationOjo de Agua Beach12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive

Most relevant reviews

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10/10 Excellent

Excellent Service.
Katherine Joyce
Jun 18, 2024
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Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

  • 1054 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, pillowtop beds, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Ocean View

  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Excellence Club Junior Suite Ocean Front

  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Suite Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Excellence Club Honeymoon Suite Ocean Front

  • 1044 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puerto Morelos

Located in Puerto Morelos, Excellence Riviera Cancun - Adults Only All Inclusive is next to a golf course and on a private beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Morelos Beach and Maroma Beach. Xoximilco and Ventura Park Cancun are not to be missed.
Visit our Puerto Morelos travel guideOpens in a new window

What's nearby

  • Puerto Morelos Beach - 8 min walk
  • Crococun Zoo - 3 min drive
  • Puerto Morelos Town Square - 8 min drive
  • Ojo de Agua Beach - 12 min drive
  • Petempich Bay - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Portofino - ‬10 min walk
  • ‪The Kitchen Table - ‬1 min walk
  • ‪The Reef - ‬13 min walk
  • ‪Fresca Bar - ‬16 min walk
  • ‪La Petit Creperie - ‬14 min walk

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Luxury all-inclusive property adjacent to a golf course
Puerto Morelos Beach is located near Excellence Riviera Cancun - Adults Only All Inclusive, which provides a free breakfast buffet, a swim-up bar, and a beach bar. With a private beach, kayaking, and sailing, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a massage, or a body treatment at MIILE SPA, the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes and Pilates classes are offered at the 24-hour gym; other things to do include beach volleyball. Free in-room WiFi is available to all guests, along with a poolside bar and a rooftop terrace.
Other perks at this property include:
  • 6 outdoor pools with free cabanas and a swim-up bar
  • Free self parking
  • An outdoor tennis court, a gift shop, and coffee/tea in the lobby
  • 4 meeting rooms, ATM/banking services, and a vegetable garden
  • Guest reviews give top marks for the helpful staff
Room features
All 440 rooms feature comforts such as 24-hour room service and free international calls, as well as perks like premium bedding and pillow menus. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with jetted tubs and free toiletries
  • Flat-screen TVs with premium channels
  • Eco-friendly cleaning products, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 10 restaurants
  • 11 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Frequently asked questions

Does Excellence Riviera Cancun - Adults Only All Inclusive have a pool?

Yes, this property has 6 outdoor pools.

Is Excellence Riviera Cancun - Adults Only All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Excellence Riviera Cancun - Adults Only All Inclusive?

Self parking is free at this property.

What time is check-in at Excellence Riviera Cancun - Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Excellence Riviera Cancun - Adults Only All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Excellence Riviera Cancun - Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Excellence Riviera Cancun - Adults Only All Inclusive located?

Located in Puerto Morelos, this beachfront property is next to a golf course and within a 15-minute walk of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 mi (5 km).

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1167 out of 1461 reviews" "
Rating 8 - Good. 184 out of 1461 reviews" "
Rating 6 - Okay. 44 out of 1461 reviews" "
Rating 4 - Poor. 23 out of 1461 reviews" "
Rating 2 - Terrible. 43 out of 1461 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service.
Stayed 5 nights in Jun 2024

10/10 Excellent

DERRIEL WAYDE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived Leylan made us feel like we were family. She went above and beyond to make my 60th birthday perfect!!! EXCELLENT EXPERIENCE!!! This was our 3rd time to this property and looking forward to our 4th trip in 2025
Stayed 5 nights in Jun 2024

10/10 Excellent

Mary S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed as soon as we drove up! Impeccable landscaping and beautiful architecture makes this resort a sight to behold! The service was excellent from the moment we arrived! Champagne before we even got inside! The food and entertainment was always excellent! Service with a smile all day every day! This resort will leave you wanting nothing more. Excellence has it all!
Stayed 9 nights in Jun 2024

10/10 Excellent

Kylee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time to Mexico and we were both a bit nervous about leaving the U.S. however, we both felt completely safe at this resort! The food was incredible and there were many options. The service was TOP NOTCH!!! Everyone was extremely kind and made sure our stay was nothing short of perfect! So many pools to lay out at or the beach depending on if you would like to have a quiet area vs music and events. Thank you for an incredible honeymoon!! We will definitely be back!
Stayed 7 nights in Jun 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all loved our stay here!
Stayed 4 nights in Apr 2024

10/10 Excellent

George James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place 2nd time there the staff is amazing..
Stayed 4 nights in Jun 2024

10/10 Excellent

Jessica Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence Riviera Cancun was great. The food was fantastic. We didn't have enough time to try everything but lobster house was our favorite. The grill was good other then they had an appetizer that had advacado with pork grinds which was weird. The kitchen and Asian was pretty good too. The property is small could walk it probably within 30 minutes. The gym was very warm oddly. They had some exercise class daily but it was outside it was too muggy I did not participate. There were activities all day by the party pool and at night usually a band and a show then a dj or silent party. The best show was the pop show. The rooms were dated comoared to some I have visited definitely needs a renovation. We had the swim out the wasn't private you went into the lazy river but it was fantastic. They had floaties but they were a little warn they need new ones and possibly every swim out should have 2 in their rooms, they went very fast. I would suggest they put some pavers from the swim out to the pool walking in dirt/grass then pepples to get in the pool was not pleasing. Room was stocked and cleaned daily no complaints there. All staff was nice and customer satisfaction driven. Overall definitely a great resort and a positive experience.
Stayed 5 nights in Jun 2024

10/10 Excellent

Whitney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing but great things to say about this resort! The staff was all top notch and very friendly. The dinner restaurants were delicious. It wasn’t overly crowded when we went and there were tons of cabanas and chairs to choose from. Definitely Recommend!
Stayed 4 nights in Jun 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Really felt like a tropical paradise.

10/10 Excellent

Catherine

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and worked overtime to take care of our group of 10. Jesus and Fernando took out standing care of us over and above what would have been expected!
Stayed 7 nights in Jun 2024

8/10 Good

Inna Vladislavovna Bagaeva

Traveled with partner
Liked: Cleanliness, staff & service
This was an ok property! We enjoyed ourselves, but I would say it’s very outdated. Our room was pretty, and hotel is kept nice, just dated. Room was stinky, my clothes still smells after washing twice since we got back. We didn’t live the food, but it was good. I love chocolate martinis at night, it’s my vacation drink, but they couldn’t make a good one, even though they have a martini bar. I loved yoga classes! We tried to go on bike tour and got there 30 minutes ahead and were 6 and 7th in line, your only takes 8 people. But we were declined bikes because only 6 bikes were working. It was good over all, just not excellente…
Stayed 6 nights in May 2024

10/10 Excellent

Steven Doyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Elizabeth Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente as usual! Third time on a Excellence Hotel. Love them!!
Stayed 7 nights in Jun 2024

6/10 Okay

Brittany

Disliked: Property conditions & facilities
We paid extra for a rooftop and they were doing maintenance on it most of the time we were there. The food must be filled with msg or something because I kept getting sick everytime I ate.
Stayed 5 nights in Jun 2024

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful. Everything very well maintained. Grounds were pristine and staff were super friendly. Restaurants were good and if there was a wait, short. Food was above expectations as well.
Stayed 5 nights in Jun 2024

10/10 Excellent

Mary Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow is all I can say! We stayed for a week at this gorgeous resort for our 20th anniversary. From the moment we were greeted with a glass of champagne, we knew this was going to be a fabulous experience. The staff were courteous and kind, and they were always happy to assist in any way possible. The rooms were outstanding and so clean! We greatly enjoyed the food, and the drinks were wonderful too. We upgraded our room to club level, and that included the Club Excellence bar, which was our favorite place for before and after dinner drinks. With the club level upgrade, we also got a free hydrotherapy session at the spa. My husband and I were so surprised at how awesome it was! We thought it would be a way for them to up-sell something, but it wasn't! It was a fun experience, and it ended in a relaxing scalp massage. This place was magical, and I hope we are able to go back!
Stayed 6 nights in Jun 2024

6/10 Okay

CRISTIAN, parma

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort is beautiful but there are some issues that needs their attention : 1. the beach , there were "10 million Lb " of algae making it impossible to enjoy the ocean . 2. A resort of this magnitude should have 2 buffets every day . Breakfast and dinner .
Stayed 5 nights in Jun 2024

8/10 Good

Sheila Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, excellent service
Stayed 7 nights in May 2024

4/10 Poor

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

meagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Tajuana

Everyone was dressed professionally and treated you with the utmost respect
Stayed 3 nights in May 2024

10/10 Excellent

Jessica Lee, Morristown

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Our stay here was amazing. The staff was super nice, the facilities are absolutely beautiful. The spa was heavenly. I felt safe and taken care of here.
Stayed 3 nights in May 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Appropriately named! Staff was great, food was great, room was great, service was great, shows were great, activites were great.
Stayed 4 nights in May 2024

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service is fantastic
Stayed 4 nights in May 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0