Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board
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Reviews of Occidental Costa Cancún All Inclusive

3.5 out of 5
Occidental Costa Cancún All Inclusive
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 1060 out of 2542 reviews" "
Rating 8 - Good. 692 out of 2542 reviews" "
Rating 6 - Okay. 368 out of 2542 reviews" "
Rating 4 - Poor. 201 out of 2542 reviews" "
Rating 2 - Terrible. 221 out of 2542 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

SUSAN, SOUTH GATE

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Checking staff are so rude the snack bar everyone got sick
Stayed 4 nights in May 2024

8/10 Good

Sofia, Schiller Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I had a good experience for our first time in Cancun! The staff was super friendly and attentive! The room, pool, and beach was clean!
Stayed 5 nights in May 2024

6/10 Okay

Rafael, Perry Hall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel: one buffet with limited choices, 3 specialty restaurants. Drinks are mostly watery, I couldn't find a decent margarita. Mojitos were better. Pool is large but water needs more frequent attention. Shows are nice. The beach - not the greatest, since it's close to the opening to the Nichupté Lagoon, and that makes water darker and opaque. The beach is very small.
Stayed 2 nights in May 2024

10/10 Excellent

Najah Nadirah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 hands down my husband and I will most definitely visit Occidental again!!!! No compliants to offer. No regrets with this resort. Loved every minute of it!
Stayed 4 nights in May 2024
Response from General Management on May 23, 2024
Dear Najah,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

4/10 Poor

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The food quality was not very good; I got sick from the food. Our room location was too noisy. The music was incredibly repetitive.
Stayed 8 nights in Apr 2024
Response from General Management on May 22, 2024
Dear Scott,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. We would like to thank you for sharing your feedback as it helps us identify areas for improvement and take immediate action to improve our guests' experience in the future. We would like to point out that we empathize with you and we understand your preference for a more quiet accommodation. We have taken note of the experience described, and definitely, we will share it with the involved departments.We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from General Management on May 22, 2024
Dear Thelma,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

2/10 Terrible

Elizabeth Ann, Vancouver

Disliked: Staff & service, property conditions & facilities
Stayed 14 nights in Apr 2024
Response from General Management on May 22, 2024
Dear Elizabeth,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Vasthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The staff is incredible. The beach water is darker in the am but in the afternoon it is so clear you can see your feet. Everything is close so no long walks. Even the ferry to Isla Las Myjeres is right next door. Recommend you use Uber because taxis are too expensive. Highly recommend.
Stayed 7 nights in May 2024
Response from General Management on May 21, 2024
Dear Vasthi,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay with us. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with excellent service.We are happy to know your complete satisfaction with our beach location was of your liking, as you mentioned it has the option to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. We had a great time! The people were very helpful and nice! The buffet people were great and the food was delicious! The mexican restaurant had a limited veriety of choices which was not too great, but the drinks were delicious! The entertainment shows were wonderful!
Stayed 4 nights in May 2024
Response from General Management on May 23, 2024
Dear Elizabeth,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. We are happy to read that you enjoyed our gastronomy offer, as our talented chefs strive to conquer all palates through local and international dishes. We also are very grateful for your highlight on the quality of the entertainment program during your stay, our main goal is that each guest has an unforgettable holiday.Once again thank you for your opinion and we look forward to welcoming you again in the future.Sincerely,

8/10 Good

Krystal

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay, but our phone didn’t work and there was usually music playing loudly late into the night. The staff were amazing and the drinks and food were good.
Stayed 7 nights in May 2024
Response from General Management on May 20, 2024
Dear Krystal,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay at Occidental Costa Cancún. We are thrilled that you have enjoyed your holidays and certainly agree that our dedicated staff plays a key role in our guests' overall experience. We have taken note of the music service and we will share your opinion with the involved department for revision. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Randeep, Surrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in May 2024
Response from General Management on May 20, 2024
Dear Randeep,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,We are glad to read that you enjoyed the resort location and it was convenient for you.

10/10 Excellent

irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the services in general
Stayed 6 nights in May 2024
Response from General Management on May 20, 2024
Dear Irma,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

2/10 Terrible

Rafael

Traveled with family
Liked: Property conditions & facilities
Muy lentos en el check in y adicionalmente me dieron una habitación que no correspondía a la cantidad de camas solicitada.
Stayed 1 night in May 2024
Response from Gerencia General on May 20, 2024
Estimado Rafael,Agradecemos el tiempo que dedicó en compartir su calificación con nosotros. Lamentamos no haber logrado cubrir sus expectativas en esta ocasión. Esperamos tener la oportunidad de recibirle nuevamente en un futuro.Cordialmente.

10/10 Excellent

Karina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about this hotel everyone was very nice and helpful love the food and I was able to relax and my daughter had a blast.
Stayed 5 nights in May 2024
Response from General Management on May 20, 2024
Dear Karina,Thank you for sharing this great review of your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities like the resort location, room comfort, and staffs hospitality, we agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest.Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Services was amazing, all the staff was super nice and friendly. Food was really good
Stayed 4 nights in May 2024
Response from General Management on May 20, 2024
Dear Daniela,Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, and your comments are very important to us. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Rebekah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall 8/10! More family going
Stayed 5 nights in May 2024
Response from General Management on May 20, 2024
Dear Rebekah,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely.

10/10 Excellent

Doris, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Management on May 15, 2024
Dear Doris,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 Good

Mackenzie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff there was so friendly and easy to talk too
Stayed 7 nights in May 2024
Response from General Management on May 14, 2024
Dear Mackenzie, Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 Good

Kate

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2024
Response from General Management on May 14, 2024
Dear Kate,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying & we absolutely love it! It’s the best bang for your buck. The staff is always so kind & remembers you.
Stayed 5 nights in Mar 2024
Response from General Management on May 13, 2024
Dear Sarah,Thank you for making us your chosen venue once again to enjoy your vacations and for sharing your experience regarding your recent stay with us. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm experience for that we are happy to hear your opinion. Once again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Sincerely,

8/10 Good

Andressa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from General Management on May 14, 2024
Dear Andressa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Benedicta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not big which was nice. You did not have to walk a long distance to get any where. The restaurants were good. Staff were excellent. Beach was the perfect size. The room was perfect.
Stayed 7 nights in May 2024
Response from General Management on May 13, 2024
Dear Benedicta,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities, as you mentioned the location has easy access and everything is within walking distance. We also are very grateful for your remarks on the service received from the staff. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Louise Yolande

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great vacation.the staff in the buffet restaurant are amazing.the one thing we didnt like was it was hard to get in and out of the ocean its a bit rocky.we have stayed here for 3 years in a row so we knew to bring water shoes,that helps to get in and out of the ocean.the ocean is very calm,really good for small children.we would definitely go back.
Stayed 12 nights in Apr 2024
Response from General Management on May 13, 2024
Dear Louise,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. We are sorry to read that our beach location did not meet your expectations. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

4/10 Poor

Nicole

Liked: Cleanliness, staff & service
very noisy if you stay in the north units, ferry noise, delivery trucks back up beeepers, and parking garage with alarms going off. did not get much rest. food was good, i liked that you didn't have to get up early to make reservations. the beach is very small, rocky. lifeguards blowing whistles all the time, security is very tight here, always walking around.
Stayed 18 nights in Apr 2024
Response from General Management on May 11, 2024
Dear Nicole,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement, we will share your comment with the involved department for revision. We are happy to know that you enjoyed the gastronomy, and the a la carte reservations process was convenient for you.Thank you again for sharing your opinion and we look forward to serving you again in the future.Sincerely,

8/10 Good

Quratul

Stayed 4 nights in May 2024
Response from General Management on May 13, 2024
Dear Quratul,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 Good

Josephine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this property. Only issue I had was the key not opening the door, however the staff was helpful and I got my room switched. Overall I would stay at this place again
Stayed 3 nights in May 2024
Response from General Management on May 9, 2024
Dear Josephine,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay with us. We have taken note of the room key and attention to revision and improvement. Once again thank you for taking the time to share your experience and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

KESHAV CHILUPURI, MASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from General Management on May 10, 2024
Dear Keshav,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Darchelle Nicole

Liked: Cleanliness
No complaints excellent
Stayed 2 nights in May 2024
Response from General Management on May 21, 2024
Dear Darchelle Nicole,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

4/10 Poor

DEBORAH

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We had dishes sit out in front of our room for 3 days (these were not from us but from the previous occupants). Food at the buffet was limited to very few choices. Bar inside the lobby ran out of tequila on Sunday afternoon. Beach bar ran out of rum the previous day.
Stayed 3 nights in May 2024
Response from General Management on May 8, 2024
Dear Deborah,Thank you for taking the time to share your opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Excellent

Erena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the all inclusive food n drinks. The pool was nice and the beach.
Stayed 4 nights in May 2024
Response from General Management on May 7, 2024
Dear Erena,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 Good

Beverely Joan

Traveled with family
Lacked a disco or a place to dance. Evening shows were good. Staff was fantastic. Food good. The negatives were, no hot water, safe didn’t work and requested fix didn’t happen. Patio door didn’t work
Stayed 7 nights in Apr 2024
Response from General Management on May 7, 2024
Dear Beverely,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

4/10 Poor

Constanze

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is run down, the rooms smell like mold and the doors do jot close completely as the seals around the are half way gone. It is a perfect Hotel for young people that want to party and get drunk for free but it is not as advertised a family hotel and atmosphere
Stayed 3 nights in May 2024
Response from General Management on May 7, 2024
Dear ConstanzeWe appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We have taken note of the suggestion about the room. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

6/10 Okay

Kelsey

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from General Management on May 7, 2024
Dear Kelsey,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked my room. which was close to the beach, plenty of restaurants to choose from. entertainment was great. also not far to catch a boat to isle of mujers
Stayed 5 nights in Apr 2024
Response from General Management on May 6, 2024
Dear Gina,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 Good

James

Traveled with family
Liked: Amenities
Beach area is small. Can feel the diesel smell from vessel sometimes. Food is great and better than the Dodd at Occidental Tucsncun
Stayed 3 nights in Apr 2024
Response from General Management on May 4, 2024
Dear James,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are sorry to read that our beach location did not meet your expectations, although, as you mentioned, it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We are happy to know that the gastronomy was of your liking.Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Jason

Very lovely. Extremely clean and the entertainment was great!!
Stayed 8 nights in Apr 2024
Response from General Management on May 4, 2024
Dear Jason,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
David was amazing - he is one of the managers at the buffet staff and he made my stay 10/10
Stayed 7 nights in Apr 2024
Response from General Management on May 4, 2024
Dear Gabrielle,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that we could meet your holiday expectations through our services and facilities. We agree that our dedicated staff plays a key role in our guests' overall experience, the entire team strives to make each stay a pleasant one, and we will congratulate David for his kind service. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely.

2/10 Terrible

arnulfo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible customer service. we only stayed 1 night insteadof 6 nights. we moved to different resort since AC was not working and we were not refunded of the remaining nights. it was a nightmare, will never come back.
Stayed 6 nights in Apr 2024
Response from General Management on May 7, 2024
Dear Arnulfo,Thank you for taking the time to share your personal opinion with us regarding your visit. We have verified your opinion with the involved department, and we lament that the alternatives offered during your stay could not meet your expectations, we take this opportunity to clarify that the penalty fees depend on the conditions of your reservation. We regret not fully meeting your expectations on this occasion and thank you for your opinion. Sincerely

2/10 Terrible

Meghan

Disliked: Staff & service, amenities
I felt unsafe. I asked the front desk why mine was different from a friends and they said one thing and then another member said they noticed the color bracelet I had and how it meant something else. The staff member that helps with explaining the resort, dinner, excursions and the like kept telling me I should go to an island excursion. I kept saying I had plans of my own and he said it multiple times not reading the room. No one said if you don't make a reservation you have to pay for food. The snack food 24/7 is disgusting. I was given the wrong room and then when I went back to the desk to change it they seemed like I was a bother. The room they put me in had a door that barely closed and light was coming through the edges. They didn't care about noise because people were extremely loud into the late hours of the night/morning. I had to put a chair by my door because I felt unsafe again with people being so loud and my door barely shutting to lock. I asked to modify my reservation and they said it was up to my booking agent (Expedia). I explained multiple times and showed my emails how Expedia said it was the property's discretion and they would not do anything.
Stayed 5 nights in Apr 2024
Response from General Management on May 6, 2024
Dear Meghan,Thank you for making us your chosen venue to enjoy your vacations and for sharing this review of your recent stay with us. We always look for ways to improve and your comments are crucial to our future success. We regret that you consider the front desk acted unperformed on this occasion for not being able to make you feel supported when you noticed you had the type of bed not expected, we would like to take this opportunity to clarify that the reservations are assigned according to the view booked as the type of bed is not guaranteed, which means, that the rooms could have 1 bed or 2 beds, our team strives to provide the best service possible, for that they provided an alternative during the stay. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night, we also clarify that the extra charge for food is the room service. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement, we will share your comment with the involved department for revision. We read with concern your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard and double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, we will make sure to reinforce this with the team. We appreciate the time that you took of your day to express your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Had entertainment at night and dinner options. Beach is very accessible. Most of the staff are friendly and helpful.
Stayed 5 nights in Apr 2024
Response from General Management on May 3, 2024
Dear Steve,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

6/10 Okay

hetal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is OK with very limited dinning options
Stayed 5 nights in Mar 2024
Response from General Management on May 2, 2024
Dear Hetal,Thank you for choosing us to spend your holidays.The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We regret not fully meeting your expectations on this occasion. We have taken note of the aspects that could not meet your expectations, and we will share them with the involved departments. We hope to have the opportunity to welcome you again.Sincerely,

10/10 Excellent

Rafi, Burbank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was normal compared with so many places i been easy access to the beach ez to ger reservations and great employment
Stayed 5 nights in Apr 2024
Response from General Management on May 2, 2024
Dear Rafi,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

6/10 Okay

Anwar

Traveled with family and small children, Traveled with family
Property small beach have to cleaned completely from rocks burger should be cooked as you go on the spot
Stayed 7 nights in Apr 2024
Response from General Management on May 2, 2024
Dear Anwar,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations. We are sorry to read that our beach location did not meet your expectations.Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Kiarra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, the room was nice. i had a lot of fun here.
Stayed 6 nights in Apr 2024
Response from General Management on May 2, 2024
Dear Kiarra,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 Good

FNU

Liked: Cleanliness, staff & service, amenities
Well maintained property and good staff. Conveniently located near Cancun city centre and good food options.
Stayed 4 nights in Apr 2024
Response from General Management on May 1, 2024
Dear FNU,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Melody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Management on May 1, 2024
Dear Melody,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

6/10 Okay

Michaela

Traveled with group
Liked: Cleanliness, staff & service
Little outdated resort, but we came only for 3 days so other than that it wasn’t that bad.
Stayed 2 nights in Apr 2024
Response from General Management on Apr 30, 2024
Dear Michaela,Thank you for choosing us to spend your holidays.The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We regret not fully meeting your expectations on this occasion. We have taken note of the aspects that could not meet your expectations, and we will share them with the involved departments. We hope to have the opportunity to welcome you again.Sincerely,

10/10 Excellent

Yoansil, Foziguazu

Liked: Cleanliness, staff & service, property conditions & facilities
Goog
Stayed 7 nights in Apr 2024
Response from General Management on Apr 29, 2024
Dear Yoansil,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance
Stayed 7 nights in Apr 2024
Response from General Management on Apr 29, 2024
Dear Larry,Dear Ashley Yesenia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. Once again, we thank you for sharing your personal experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

6/10 Okay

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Room was clean Mini bar stocked daily Bar services great Food very average
Stayed 3 nights in Apr 2024
Response from General Management on Apr 29, 2024
Dear Ann,We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún We always strive to exceed guests' expectations and your comments will help our teams reach that goal. We are happy to know that you liked the resort location and was convenient for your stay. We will share your suggestion of the food to increase the options. We hope to have the opportunity to welcome you again in the future.Sincerely,