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Reviews of Park Royal Beach Cancun - All Inclusive

3.5 out of 5
Park Royal Beach Cancun - All Inclusive
Cancun, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 334 out of 1002 reviews" "
Rating 8 - Good. 277 out of 1002 reviews" "
Rating 6 - Okay. 177 out of 1002 reviews" "
Rating 4 - Poor. 107 out of 1002 reviews" "
Rating 2 - Terrible. 107 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

CYNTHIA

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Under construcción! No good food! Service was good everyone really friendly but the place was not what I expected
Stayed 5 nights in May 2024

2/10 Terrible

Nevil

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
I would give this hotel one star, specifically because they won’t let you reserve two of their three restaurants on the day you check-in. I expect them to reach out to customers when they book the hotel since we are paying for the entire stay and the amenities they offer. The hotel staff didn’t explain this and provided me with incorrect information about restaurant bookings for the remaining nights. The room was not clean. I stayed in a family room with a terrace, but the jacuzzi on the terrace was in terrible condition. I left the water tap open to fill it up, but after 4-5 hours it wasn’t even half a foot filled. Apparently, there was a small leak, so it didn’t work. I found a used bandage underneath the table, which was disgusting. The shower in the bathroom was leaking water, so I had to lay towels on the floor all the time. I also found two cockroach-like bugs in the bathroom. Overall, I will not return to this place. The staff in the kids’ activity center didn’t even greet or talk to us when we entered. We stood there for 10 minutes, but they just sat there with no communication, so we left. The Veranda staff was really helpful, and I appreciate their hard work and dedication. That is the only positive I will take from this stay.
Stayed 3 nights in May 2024
Response from Park Royal Beach Cancun, Appreciate your valuable on May 19, 2024
Dear:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.SincerelyGeneral ManagerPark Royal Beach Cancun

4/10 Poor

Luis Enrique Otero

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Changed the food for the buffet
Stayed 4 nights in May 2024
Response from Park Royal Beach Cancun on May 20, 2024
Dear Mr. Enrique Otero,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving. We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service. Cordially,

2/10 Terrible

Karmen D

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
22 years of visiting Cancun and this was the worst experience. First time I’ve stayed at an all inclusive and had to leave the hotel and go pay for a meal to get something edible. I had read some negative reviews on the food, but the reviews said the food was comparable to a Golden Corral. That’s a slam to Golden Corral. At least at Golden Corral I can piece together a meal. One night my husband even threw up after dinner. One morning at breakfast, the ceiling was leaking down onto the counter the food was on. The room was large but other than making the bed and bringing fresh towels, not really cleaned. We had two bathrooms but only used one of the showers to spray down with sunscreen each morning. The next day when we would go in there you could still see our footprints on the tile where we sprayed. It was only cleaned once in 10 days. The workers seemed average at best when it came to service. Nothing special stands out about any of them. If you are looking for inexpensive but good food and spectacular service I’d recommend Golden Parnassus or NYX.
Stayed 9 nights in Apr 2024
Response from Karmen on May 13, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Karmen:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Excellent

Arturo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved are stay here, excellent service and staff! We stayed for a week family of 6 and we had a great time everyday.
Stayed 7 nights in Mar 2024
Response from Arturo on May 7, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Arturo:Let us thank you in the first place for staying at Park Royal Beach Cancún, and for taking the time to share your pleasant experience.It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.It is thanks to comments like yours that we want to work hard every day to offer a greater service.We will be glad to welcome you back and go beyond your expectations.Sincerely.Guest servicePark Royal Beach Cancun

4/10 Poor

Javier Angel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were good and bad reviews so decided to try it out myself. First of all, this hotel has the worst food I’ve ever had in my life. The buffet was not horrible but the “fancy” Italian and Mexican restaurant was DISGUSTING. Majority of the people in my party (8 of us) didn’t eat their food. How do you make nasty Mexican food in Mexico? The pool was so dirty! Not sure if they clean it but it was always loaded with hair. You couldn’t swim without rouge hairs being stuck to your body. You could never get a beach chair. People put their stuff there and leave all day. The ice had a smell which made all the drinks taste funny. There was a day where my floor had no water. Couldn’t shower or flush the toilet. They have 2 elevators for the whole hotel of 10 floors. You would wait so long to get on. The staff at the hotel was actually great. They did a good job. I will never stay here again. Horrible place for the money that was paid.
Stayed 4 nights in Apr 2024
Response from Javier Angel on May 7, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Javier Angel:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Excellent

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in May 2024
Response from Rogelio on May 7, 2024
Dear Mr. Rogelio: We appreciate your review, it is wonderful to know that you had a more than pleasant experience. We hope to welcome you back next time and make you feel at home. Kind regards, Guest Service, Park Royal Beach Resort Cancun.

4/10 Poor

Maggy

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Maggy on May 7, 2024
Estimada Sra. Maggy:Agradecemos su valoración, es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.

8/10 Good

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally had a decent time here. 2 large pools--1 for all guests and 1 for adults only--and a water play area for kids. Children were excited to access either pool or play area. Buffet food was mediocre but fair. Breakfast egg station and dinner taco station at the buffet was the best. Make sure to make reservations for the other 3 restaurants. I enjoyed the Mexican restaurant, Frida, most. My only suggestion would be to make the shows/performances approximately an hour earlier as my kids were getting bored/tired wsiting for the 9:30pm performances
Stayed 6 nights in Apr 2024
Response from Nancy on May 2, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Nancy:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 5 days at Park Royal, the food was good every day is a different type of food. Very kind and friendly staff. The rooms, hallways, dining areas and pools are very clean. We enjoyed our stay at Park Royal. I recommend.
Stayed 4 nights in Apr 2024
Response from Park Royal Beach Cancun on May 2, 2024
Dear Sarah Mary Daou,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely amazing. Eduardo was extremely helpful and nice. The bar staff was wonderful, the buffet food was very delicious. The staff was exceptional. Thank you for such an amazing staff. Can’t wait to return!
Stayed 4 nights in Apr 2024
Response from Yolanda on Apr 30, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Yolanda:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún. Thank you for taking the time to share the delightful experience you had.It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track.Your words encourage us to work hard so as to keep enhancing our services.Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Excellent

Zurelys

Traveled with family
Liked: Cleanliness, staff & service, amenities
Love this resort thank you for having us. They just need a little renovation and they will be ok
Stayed 4 nights in Apr 2024
Response from Zurelys on Apr 30, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Zurelys:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Poor

Catherine

Traveled with family
Disliked: Amenities, property conditions & facilities
The bed felt like plywood.
Stayed 5 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 29, 2024
Dear Ronald D Mcfarland,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Cordially,

8/10 Good

Roberta

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort is at a great location. Their Dinner reservations system, policy and not accomodating large group is RIDICULOUS . The Pool Bar staff at the Main Pool Arturo and Dayana are Amazing! Eduardo from Entertainment is amazing! These 3 people made our stay definately fun! Aside from the dinner situation overall good.
Stayed 4 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 28, 2024
Dear Roberta Cardona,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Cordially,

2/10 Terrible

Angela

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hottest lobby ever stayed in. Terrible food.
Stayed 3 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 24, 2024
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Cordially,

4/10 Poor

Bora

Stayed 7 nights in Apr 2024
Response from Bora on May 13, 2024
Dear Bora:We lament that your experience at the hotel was not as expected please accept our sincere apologies; we hope that you will give us the opportunity to serve you again in the future. Kind regards, General Management, Park Royal Beach Resort Cancun.

10/10 Excellent

Andrey, Antelope

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here with 2 kids age 5&7. They had a blast at the kids pool, we barely went to the ocean because of how much they loved the slides. Ocean had pretty big waves in April so it wouldn’t be very safe for kids anyways. Food was pretty good, it was pretty much the same every day though.overall I recommend it and would come back here!
Stayed 8 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 22, 2024
Dear Mr. Nevyadomskiy,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Good

Keyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of kids and families otherwise good location nice amenities beautiful beach
Stayed 3 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 22, 2024
Dear Mrs. Love,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Good

Md Anwarul

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel environment and entertainment was awesome. The building we stayed needs some upgradation very old part compare ro the other building. But overall a memorable experience for me.
Stayed 6 nights in Apr 2024
Response from Md Anwarul on Apr 17, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Md Anwarul:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Poor

Chelsea

Traveled with partner
Disliked: Cleanliness, staff & service
We had no remote for the tv in the room, the phone didn’t work at all and the cleaning staff barely cleaned the room even after high tips left for them. No one speaks English. Limited for snacks and food after hours. Went to the lobby one evening to ask for a fork for a dessert we had saved in the fridge and they refused to get us something. Paid for all inclusive and could never get in for a reservation to the very limited 3 restaurants. There were hand prints on the large mirror in the room and all week after cleaning they were still there. Our room smelt strong of paint the moment we got there. My partner was disappointed with the amount of people trying to sell you excursions and hotel packages right in the lobby. They tricked you by asking if you got your welcome gift. We didn’t get a tour and had no idea where to get towels or anything for the beach loungers. This was our first time to Cancún. We would go back but we will definitely stay at a different resort. Lack of restaurants and evening entertainment.
Stayed 7 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 15, 2024
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your opinion into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Sincerely,

6/10 Okay

Brenda

Traveled with family
Disliked: Cleanliness
Found 2 cockroaches in my room 2 days in a row. Food was not the best. Same food repeated for lunch and dinner.
Stayed 4 nights in Apr 2024
Response from Brenda on Apr 13, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Brenda:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Excellent

Ivan V

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but odd smell was in there, a bit outdated need a bit refreshing and detail repairing even smal things in rooms, like sink drain plug install curtain in the shower so water doesn’t end up all over the floor fan in the bathroom so it actually does the job, floors were marble so cold no rugs so you need to wear flops other that that good place.
Stayed 6 nights in Apr 2024
Response from Hugo Reyes on Apr 8, 2024
Thank you for your stay at Park Royal Beach Cancun, it has been a pleasure to welcome you to this "your home away from home".Thank you for taking the time to shared your comments, we will be working to improve every day.We hope to have the opportunity to welcome you again in the near future.Warm Regards,

10/10 Excellent

Raquel, Bellflower

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 10, 2024
Estimada Raquel,En nombre de todo el staff del hotel, queremos agradecer su visita a esta su "casa lejos de casa". Nos complace saber que hemos cumplido al 100% con sus expectativas.Esperamos tener el gusto de su presencia en un futuro cercano.

10/10 Excellent

Chantelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing.everything was excellent Except for the entertainment it could be a bit more diverse
Stayed 3 nights in Mar 2024
Response from Chantelle on Apr 4, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Chantelle:Let us thank you in the first place for staying at Park Royal Beach Cancún.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us.It disappoints us to know that we were unable to meet your expectations, for which we apology.We are currently implementing action plans to revert this situation.We would be pleased to welcome you again to demonstrate the improvements achieved.Sincerely,Guest Service,Park Royal Beach Cancun.

2/10 Terrible

carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service! Stay away pick any other hotel in cancun. Reservation manager call me i have been trying to get ahold of you since march 25
Stayed 2 nights in Mar 2024
Response from Carlos on Apr 3, 2024
Park Royal Beach Cancun, Appreciate your valuable commentsDear Carlos:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Good

Simran Preet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Simran Preet on Apr 1, 2024
Dear Mr. Simran Preet:We appreciate your review, it is wonderful to know that you had a more than pleasant experience. We hope to welcome you back next time and make you feel at home. Kind regards, Guest Service, Park Royal Beach Resort Cancun.

4/10 Poor

Maria

Stayed 5 nights in Mar 2024
Response from Park Royal Beach Cancun on Mar 31, 2024
Thank you for taking the time to share us your opinion, your evaluation will be considered to improve our service.We hope to have the opportunity to be your host once again.Warm regards

2/10 Terrible

Timothy Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE
Stayed 5 nights in Mar 2024
Response from Timothy on Mar 29, 2024
Dear Mr. Timothy:We lament that your experience at the hotel was not as expected please accept our sincere apologies; we hope that you will give us the opportunity to serve you again in the future. Kind regards, General Management, Park Royal Beach Resort Cancun.

4/10 Poor

Syrja

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The service was not so good.My experience: we didn’t have hot water and I called couple times, I told them at front desk couple times and finally they fixed. The room doesn’t have balcony and windows couldn’t open. Food was same for breakfast, for lunch and for dinner and every day.
Stayed 6 nights in Mar 2024
Response from Syrja on Mar 28, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Syrja:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Good

Irfan

Stayed 3 nights in Mar 2024
Response from Park Royal Beach Cancun on Apr 16, 2024
Dear Irfan Meghani,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing customer service is awesome I went with my husband and 3 kids and we enjoyed everything from the food to the pool and a mall right in front of the hotel very convenient. The rooms were clean and so spacious with great view of the beach. All the employees really make you feel like home. I give this hotel 5 stars Restaurant are hard to get in since you need a reservation but they have a buffet that’s open most of the day including late night snack.
Stayed 3 nights in Mar 2024
Response from . on Mar 26, 2024
Good afternoon,Thank you for choosing us as your hotel, we were very happy to have you at home.We also want to thank you for taking the time to give us your evaluation, your comments are very important to us.We are waiting for you again.Greetings.

10/10 Excellent

Stephen William

Liked: Cleanliness, staff & service, property conditions & facilities
Was a really nice place to stay
Stayed 13 nights in Mar 2024
Response from . on Mar 25, 2024
Good morning,Thank you for staying with us, we were very happy to have you with us.We also want to thank you for taking the time to respond to the review. We hope to see you soon.Greetings.

4/10 Poor

Maria R, Oak Lawn

Stayed 4 nights in Mar 2024
Response from Park Royal Beach Cancun on Apr 13, 2024
Estimada Maria R Reyes,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Lamentamos profundamente no haber cumplido al 100% con sus expectativas de viaje, tenga por seguro que tomaremos en cuenta su opinión para seguir mejorando.Esperamos tener nuevamente la oportunidad de recibirla en un futuro cercano y mostrarle nuestro verdadero espíritu de servicio.Cordialmente,

8/10 Good

Dayna

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from . on Mar 25, 2024
Good morning,Thank you for staying with us, we were very happy to have you with us.We also want to thank you for taking the time to respond to the review. We hope to see you soon.Greetings.

2/10 Terrible

Fermin

Stayed 5 nights in Mar 2024
Response from Park Royal Beach Cancun on Apr 10, 2024
Estimado Sr. Fermín,Gracia por tomarse el tiempo en compartirnos su evaluación, queremos asegurarle que la tomaremos en cuenta para continuar mejorando nuestro servicio.Esperamos tener el gusto de su presencia en un futuro cercano y poderle demostrar nuestro verdadero espíritu de servicio. Cordialmente,

8/10 Good

Sergey

Liked: Cleanliness
The beach was not too bad. the view from the roof bar was good.
Stayed 6 nights in Mar 2024
Response from Sergey on Mar 21, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Sergey:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Poor

Levi

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The website made this place seem a lot better than it actually was. Previous reviews said the place was “old and outdated” and I can confirm. The elevators are not equipped for the capacity of the resort, they were too small and too slow. We waited for the elevator for almost 5 minutes at some times. Upon checking in our room, we noticed our bedsheets were dirty. We paid for the all inclusive package and had trouble making reservations at the restaurants. The app we were instructed to use for reservations and activities went down frequently. Based on my experience from this resort, I would not recommend it to anyone. We also heard other guests complaining about the lack of service from the resort during our stay.
Stayed 4 nights in Mar 2024
Response from . on Mar 17, 2024
Good day,First of all we want to thank you for choosing us to stay with us.We want to inform you that your opinion and your review is very important to us since it allows us to improve, we appreciate the time you took to do so.Sincerely the Park Royal Hotels and Resort team

4/10 Poor

ASIF

Traveled with family
Liked: Amenities
Rooms looks too old and all doors and restrooms are in terrible condition. Food have limited option and looks like same food have been rotated in different time to other station .. I have just did breakfast which was ok . They need to change utensils where the food is served as they look old and dirty.. overall it need rooms and food station updated Pool area food and snacks was good Can’t go back there again !!!
Stayed 6 nights in Mar 2024
Response from Asif on Mar 15, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Asif:Let us thank you in the first place for staying at Park Royal Beach Cancún.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us.It disappoints us to know that we were unable to meet your expectations, for which we apology.We are currently implementing action plans to revert this situation.We would be pleased to welcome you again to demonstrate the improvements achieved.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Good

Mayra Elizabeth

Traveled with family and small children
Nice place. Everything was clean. The buffet didn’t have much to offer and got boring after day 2. Staff was friendly but we traveled with a toddler and getting milk from them was a back and forth situation. The lobby people couldn’t even assist with that. However the people from the buffet were able to provide some but it seemed like they would get in trouble for doing so. Overall, the place is very good. We needed transportation one day and the bell boys were able to assist right away. I would say the only thing we felt could be better is the food. Oh and we had no luck trying to make a dinner reservation at one of their restaurants.
Stayed 4 nights in Mar 2024
Response from . on Mar 15, 2024
Good day,First of all, thank you for choosing us to stay with us. Your comments are very important to know in detail what you need.Thank you very much for taking the time.Greetings

8/10 Good

Patricia, Hilmar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming here for 18 years & this was the first trip with our children. We love the location & staff at this hotel & couldnt wait to share it with them. 2 of our 3 rooms had water coming from the ceilings & the A/C did not work well. There was no hot water in all 3 rooms most days but that was bareable. The hotel could use some upgrades or better maintenance. Its still our favorite location in the hotel zone.
Stayed 6 nights in Mar 2024
Response from Park Royal Beach Cancun on Mar 13, 2024
Dear Guest,Thank you for taking the time to evaluate our hotel, your responses are very important to us. We are very sorry for the inconvenience you experienced during your stay, please accept our sincerest apologies.We hope you give us an opportunity on the near future to regain your trust.Warm Regards

10/10 Excellent

Krystal

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing vacation at Park Royal. This was our second visit but first with our young girls From the moment we walked in the doors we were treated so well by all of the staff. The buildings were safe and clean. There was so much to do for both adults and children. We definitely never went hungry or thirsty at all. All of the guests were happy and friendly. The rooms were perfect. If you are travelling with a young family I highly recommend the presidential / family suite with terrace. We received a complementary upgrade to it and I was blown away. We had a living room, bedroom, two bathrooms and our own private splash pool, which was perfect for when we all needed some down time but didn’t want to sacrifice our vacation for it. I don’t think I can say enough about the staff. They were all incredibly helpful! If you want something or have questions just ask! Our concierge Luisa was amazing. We had so many great servers through out the week including but not limited to Saray in the Italian restaurant and Hector, Maria and Wilbert at the buffet. I wish I had gotten some names but the funtastic team who ran the activities was also amazing. This resort is right across the street from La Isla mall which is a great place to wander around, shop and/or enjoy many activities. The bus is easy & cheap to use and stops right out front if you want to explore more. Whether going as a family or couple I highly recommend this resort!
Stayed 6 nights in Mar 2024
Response from Park Royal Beach Cancun on Mar 13, 2024
Thank you for taking a few minutes to share your experience with us, we are delighted to read that we managed to create a memorable experience to you.We hope to have the opportunity to welcome you again here in your home away from home!Warm Regards,

6/10 Okay

Samantha

Traveled with partner
Liked: Cleanliness, staff & service
Food in the buffet could have been better.
Stayed 8 nights in Mar 2024

4/10 Poor

Allyson

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from . on Mar 10, 2024
Good day, First of all, thank you for choosing us to stay with us.We will be very happy to have you on a future stay.Greetings to all.

6/10 Okay

Chad Nathan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were always very friendly and welcoming! Staff worked hard keeping everything clean with Prompt Service. Plenty of food choices and options the whole family enjoyed with different themes throughout the week. Our room was cleaned, restocked and tidy each day!! We really enjoyed our stay and had a great time!! We would have loved to see a coffee/bistro option outside of the buffet for early morning. Also would loved to have a daily activity/special food event posted in a central location. We found that we had to search for special food events and activities throughout the day.
Stayed 7 nights in Feb 2024
Response from Chad Nathan on Mar 8, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Chad Nathan:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún. Thank you for taking the time to share the delightful experience you had.It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track.Your words encourage us to work hard so as to keep enhancing our services.Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Good

Jovanka

Liked: Cleanliness, staff & service, property conditions & facilities
The beach area is the best in the entire hotel zone, by far. We stay in Cancun often. There are limited beach chairs, but if you are an early riser, when you are done for the day, swap out your used towels for new ones the next day and go early to the beach to save your spot. Please remember that you get what you pay for. If you are looking for an economical option to stay in paradise, this is not a bad choice. Don’t tear the place apart because the buffet doesn’t have bacon or sliced salmon for the breakfast buffet. If you want top shelf amenities, pay more. This is an ideal spot for a vacation on a budget. The staff are all AMAZING and professional!
Stayed 9 nights in Feb 2024
Response from . on Mar 1, 2024
Good morning,Thank you very much for choosing us to stay.We are very happy that your stay was good.Thank you very much for your comments, it is great feedback for us.It has been a pleasure serving you, we hope to see you soon.Greetings to all

4/10 Poor

Alyssa

Traveled with group, Traveled with partner
Disliked: Staff & service, property conditions & facilities
I travelled with my boyfriend and another couple and we are in our early 20s for reference. We did not enjoy this hotel experience, although the location and beach is very nice. To start we booked 2 rooms with king beds and when we got there we received 2 double beds in both rooms. When we spoke to front desk they said there was nothing they could do and we are not guaranteed what we booked. They kept telling us to come back the next day and they would solve the issue and they never did. Other issues - very bad at accommodating a gluten allergy, I could barely eat anything. There was almost NO night life here (no shows, activities, music playing, bars open late, etc), usually only things such as karaoke which ended early. Many of the mangers and staff were not friendly or accommodating. Food - the buffet area is only half open and there are barely any options for food. Their restaurants were not great either and it is EXTREMELY hard to book reservations on their app. At the end, our flight was delayed many hours and they would not let us stay in the lobby and said we had to leave. We came without high expectations and wanted to enjoy our holiday but this hotel was not a good experience, we do not recommend it for younger groups.
Stayed 6 nights in Feb 2024
Response from . on Feb 29, 2024
Good morning,First of all we want to thank you for taking the time to share your experience, we are very sorry for the stepbacks, however I have the reports and chats of the interaction with you and you did not inform me anything about what you are saying about it, other than the restaurant reservations, but with those there was no problem since they were given to you, a situation that, as I told you in your last day it was important that you mention it to me since only then is it possible to do something to make your stay impeccable.It was a pleasure serving you and we hope to see you here again.Greetings.Sincerely your concierge Luisa Vázquez.

10/10 Excellent

Kacey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! We traveled with a group of 7 and loved every minute of it. As soon as we arrived we were greeted by amazing staff(Argelia). She immediately gave us all the information we needed to book all the dinner reservations by downloading the app, which I did extremely promptly due our group size and wanting to eat at all the restaurants. The app was very helpful to see all the included activities. The food was great. There are 3 bookable restaurants, buffet and a snack shack. We loved all the food and they always had something for the kids to eat. We spent a majority of the time at the kid waterpark area (4,5 year olds). Water shoes are a must, after reading reviews prior to arriving I knew it wouldn't hurt to bring a pair for each of the kids and boy was it spot on. The floor of the waterpark is rough to prevent slipping but it can also hurt those delicate feet. They had tons of activities for the kids, including a foam party and tons of kids crafts. The beach and water were our second favorite to the kiddie pool. The water was amazing, view spectacular and did I mention they served drinks down there!!! Now the bars, they served and tried to make any drink we could come up with. We favored the center pool bar due to Mario and Enrique they were amazing! We don't typically do returning vacations but this is on our list to go back again if we travel to Cancun again.
Stayed 7 nights in Feb 2024
Response from Guest Service on Mar 3, 2024
Dear Mrs. KaceyWe appreciate your comments. It is wonderful to know that you had more than just a pleasant experience but above all that our staff provided exceptional service, at Park Royal Beach Cancun it is the priority of each member of staff to exceed the expectations in every way of our guests, to hear that we have been able brings us a lot of joy. We hope to welcome you again the next time and make you feel at home.Kind regards,Guest Service,Park Royal Beach Cancun Resort.

8/10 Good

JUAN

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from . on Feb 29, 2024
Good day,Thank you for taking the time to evaluate our hotel, your responses are very important to us.We hope to see you again.Greetings

10/10 Excellent

Ross Matthew

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from . on Feb 29, 2024
Good day,Thank you for taking the time to evaluate our hotel, your responses are very important to us.We hope to see you again.Greetings

10/10 Excellent

Julia Mae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was nice and stressful. I almost drowned. and my face is puffy and red. We thought our brother drowned because he didnt want to follow.
Stayed 3 nights in Feb 2024
Response from Mrs. Julia on Feb 25, 2024
Park Royal Beach Cancun, Appreciate your valuable commentsDear Julia:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.