Banquet hall

Reviews of The Westin Resort & Spa, Cancun

4 out of 5
The Westin Resort & Spa, Cancun
Boulevard Kukulcan Km 20, Cancun, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 676 out of 1315 reviews" "
Rating 8 - Good. 327 out of 1315 reviews" "
Rating 6 - Okay. 148 out of 1315 reviews" "
Rating 4 - Poor. 72 out of 1315 reviews" "
Rating 2 - Terrible. 92 out of 1315 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

marci

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking to party, this is not the location for you. It’s pretty much more like for retirement people. You have to beg for towels. The rooms do not look anything like the pictures I was really disappointed
Response from Social Media Coordinator on May 26, 2024
Dear Marci,Thank you for your feedback, rest assured, guest comments are extremely important for us, as they allow us to identify areas of opportunity we may have and to work on improving the experiences that our valued Guests, like yourself, expect and deserve.

10/10 Excellent

Xinlei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Social Media Coordinator on May 25, 2024
Dear Xinlei,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.

8/10 Good

Rosiel

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Social Media Coordinator on May 25, 2024
Dear Rosiel,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

6/10 Okay

whitney

Traveled with family
Liked: Staff & service
Good
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 24, 2024
Dear Whitney,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

2/10 Terrible

Miguel Angel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio, no vale la pena. La gente que atiende no esta capacitada
Stayed 4 nights in May 2024
Response from Coordinador de redes sociales on May 23, 2024
Estimado Miguel Angel,Lamentamos mucho escuchar que tu experiencia no fue satisfactoria. Agradecemos tus comentarios y nos comprometemos a trabajar en la capacitación de nuestro personal para mejorar el servicio. Esperamos que nos des otra oportunidad en el futuro para brindarte una experiencia mejorada.Saludos

10/10 Excellent

BABARA CHIOMA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had such a great time at the Westin resort and spa. Super friendly and helpful staffs that made us feel at home. They were also very quick to respond to whatever issue we had…. We’ll definitely stay at Westin when next we visit again.
Stayed 5 nights in May 2024
Response from Social Media Coordinator on May 23, 2024
Dear Barba Chioma,Thank you for sharing your wonderful experience at The Westin Resort & Spa Cancun! We're delighted to hear that you and your family had a great time and felt at home thanks to our super friendly and helpful staff. It's fantastic to know that our team was quick to respond to any issues you had. We look forward to welcoming you back on your next visit!Be well

8/10 Good

mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a pretty good vacation, it is a good place to stay
Stayed 3 nights in May 2024
Response from Social Media Coordinador on May 22, 2024
Dear Mayra,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well.

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Social Media Coordinator on May 22, 2024
Dear Yasmin,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Rocio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivan at the front desk was the best!! His guest service was first class
Stayed 2 nights in May 2024
Response from Social Media Coordinator on May 21, 2024
Dear Rocio,Thank you for your wonderful feedback! We're thrilled to hear that Ivan at the front desk provided you with first class service. We'll be sure to pass along your compliments to him. We look forward to welcoming you back for another exceptional stay!Be well

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 4 nights in Jan 2024
Response from Social Media Coordinator on May 20, 2024
Dear Thomas,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.

8/10 Good

Cecile

Traveled with family
Nice place.
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 20, 2024
Dear Cecile, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Mayreni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel y assecible por el precio y tiene la facilidad de coger transporte al salir del hotel hay una parada de guagua que te lleva a todas parte de cancun , el personal muy amable aunque estubimos la mayor parte fuera del hotel me gusto lo volveria a quedar en el westin
Stayed 4 nights in May 2024
Response from Social Media Coordinator on May 20, 2024
Estimada Mayreni,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, Cancún.

10/10 Excellent

MALIKA

Liked: Cleanliness, staff & service, property conditions & facilities
It was good. We really enjoyed the beach view.
Stayed 1 night in May 2024
Response from Social Media Coordinator on May 19, 2024
Dear Malika,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the serenity and peacefulness of this property.
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 19, 2024
Dear Kimberly,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the beach.
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 21, 2024
Dear Steve,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.

8/10 Good

Iliana

Traveled with group, Traveled with partner
Liked: Amenities
The beach view was amazing and pools were awesome staff is great good service would recommend
Stayed 1 night in May 2024
Response from Social Media Coordinator on May 16, 2024
Dear Iliana, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Yeidy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in May 2024
Response from Social Media Coordinator on May 16, 2024
Dear Yeidy, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Eleazar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was super nice and clean. Incredible views of the beach and staff very friendly and accomodating.
Stayed 4 nights in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Eleazar,Thank you for taking the time to share your feedback with us!We're thrilled to hear that you had a super nice and clean experience at our property. It's wonderful to know that you enjoyed the incredible views of the beach and found our staff to be very friendly and accommodating. Providing exceptional service and a memorable stay is what we strive for.We look forward to welcoming you back for another fantastic experience!Warm regards,

10/10 Excellent

Kadesha

Liked: Cleanliness, staff & service, property conditions & facilities
I like that you can take a taxi to the airport from this resort and they were able to accommodate me once I missed my flight.
Stayed 1 night in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Kadesha, Thank you for sharing your experience with us!We're glad to hear that we were able to accommodate you when you missed your flight. Providing exceptional service, even in unexpected situations, is always our priority.We hope to welcome you back soon for another great stay!Best regards,

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend Westin Resort & Spa. Location on the beach was a plus for me. The restaurants were okay only because I'm a picky eater. My room was perfect! The staff was A1!!! Assisted me in the hotel. Scheduled shuttle service to airport. 10/10 will definitely stay here again.
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Antoinette,Thank you for recommending Westin Resort & Spa!We're thrilled to hear that you enjoyed your stay with us, especially the beachfront location and your perfect room. It's fantastic to know that our staff provided top-notch service and assisted you throughout your stay, including scheduling shuttle service to the airport.We can't wait to welcome you back for another 10/10 experience!Best regards,

10/10 Excellent

Eduviges

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was great!
Stayed 1 night in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Eduviges, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back again.
Stayed 3 nights in Apr 2024
Response from Social Media Coordinator on May 14, 2024
Dear Angela,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. It’s very private and quiet. The beach is easily accessed.some of the staff are very nice and others did not want to be bother with a question.
Stayed 1 night in May 2024
Response from Social Media Coordinator on May 13, 2024
Dear Diana,Thank you for taking the time to share your feedback about your recent stay at The Westin Resort & Spa Cancun. We are delighted to hear that you found our hotel to be clean and enjoyed the private and quiet atmosphere. It's great to know that you found the beach easily accessible as well.We truly value your feedback regarding the staff interactions, and we apologize for any inconvenience you experienced. Please know that we take guest satisfaction seriously, and we will address your concerns with our team to ensure that all guests receive the attentive service they deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Be well

10/10 Excellent

Hugo

Stayed 6 nights in May 2024
Response from Social Media Coordinator on May 13, 2024
Dear Hugo,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Elias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with very polite staff. The only things is they are very expensive on the food and beverage.
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 11, 2024
Dear Elias,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

6/10 Okay

Anais

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Expensive. Children’s activities were expensive and not included.
Stayed 2 nights in May 2024
Response from Social Media Coordinator on May 11, 2024
Dear Anais,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful. Facilities were all great. Service was great and the views and area were spectacular
Stayed 4 nights in May 2024
Response from Social Media Coordinator on May 9, 2024
Dear Megan,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Zembalist Dewayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Everyone treated me like a king and my wife like a queen. Special thanks to Ricardo and Rudolph.
Stayed 2 nights in May 2024
Response from Social Media Coordinator on May 9, 2024
Dear Zembalist,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Casey,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 8, 2024
Dear Casey,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

2/10 Terrible

Advik Prashant

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Social Media Coordinator on May 9, 2024
Dear Advik Prashant,Thank you for taking the time to share your recent experience at the Westin Resort & Spa, Cancun with us. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our ocean view balcony very much!
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on May 6, 2024
Dear Janet,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.Hopefully, you will come back soon to enjoy a new unforgettable experience

8/10 Good

ALEJANDRO G, dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Apr 2024
Response from Social Media Coordinator on May 2, 2024
Dear Alejandro G,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and pleasant. The facility was clean and the cooking classes were fun.
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on May 2, 2024
Dear Carol,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

10/10 Excellent

saurabh

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, staff was very helpful and cooperative.
Stayed 3 nights in Apr 2024
Response from Social Media Coordinator on Apr 30, 2024
Dear Saurabh,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Octavio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved to stay at this hotel because you can tell they do care about client's comfort and they offer excellent services and options for an unforgettable holiday!
Stayed 4 nights in Apr 2024
Response from Social Media Coordinator on Apr 29, 2024
Dear Octavio,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience.

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax on vacations!!
Stayed 3 nights in Apr 2024
Response from Social Media Coordinator on Apr 28, 2024
Dear Hector,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

JUAN

Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on May 17, 2024
Dear Juan, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Social Media Coordinator on Apr 28, 2024
Dear Wilfred,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Maria Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all ok
Stayed 1 night in Apr 2024
Response from Social Media Coordinator on Apr 26, 2024
Dear Maria Teresa,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

6/10 Okay

Rosemarie

Liked: Cleanliness
Disliked: Property conditions & facilities
…good location.
Stayed 7 nights in Apr 2024
Response from Social Media Coordinator on Apr 25, 2024
Dear Rosemarie,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Eneida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Social Media Coordinator on Apr 24, 2024
Dear Eneida,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great Beach
Stayed 4 nights in Apr 2024
Response from Social Media Coordinator on Apr 21, 2024
Dear Thomas,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Sevitha

Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on May 10, 2024
Dear Sevitha,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First we stayed during the week (in April 2024) the property is just breathtaking! The views are incredible and so are all the people working at this resort! We stayed in the double room with a balcony - definitely worth the little extra - coffee in the morning and cocktails at night on the balcony were awesome! Other reviews were somewhat negative- I can’t imagine what happened on their stay to leave such a negative review- but I am blown away/ stayed here a few times over the past 3 or 4 years and every time has been amazing!! The rooms have a fridge and 4 cup coffee pot (coffee and sugar and powered creamer included), hair dryers and body wash, shampoo and conditioner. Such a nice resort and not expensive in the least. Beaches are beautiful and there are many, many loungers - the pools are pristine and was very nice and warm- not at all cold!! Property is at the end of the hotel zone - which means it’s very quiet - if u want crazy - this isn’t your spot! But if u want romantic or just a nice tranquil vacay this is your spot! Cancun at its best!!
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on Apr 19, 2024
Dear Elizabeth,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience.

8/10 Good

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Easy airport access. Nice beach, friendly staff
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on Apr 19, 2024
Dear Shari,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Good

Baljinder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The water slide was not working
Stayed 3 nights in Apr 2024
Response from Social Media Coordinator on Apr 19, 2024
Dear Baljinder,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are truly sorry our flow rider wasn't working while you were at the resort, please note that it has been under renovation, and we hope to have it working properly soon. Hopefully, you will come back soon to enjoy of a new unforgettable experience.Be well

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Beautiful property. Lots to do and wonderful staff. My only complaint is that you can hear folks walking in the hallway and in the rooms next to you. Still loved it! I will be back. Also the massage therapy staff is top notch!
Stayed 5 nights in Apr 2024
Response from Social Media Coordinator on Apr 19, 2024
Dear Diana,We're thrilled you had a great experience at our property! While we apologize for any noise disturbances, we're glad it didn't overshadow your overall enjoyment. Your feedback is valuable, and we'll address it to ensure a peaceful stay for our guests. We're delighted you plan to return and that you found our massage therapy staff top notch! Looking forward to welcoming you back soon!

10/10 Excellent

John Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing place to stay
Stayed 3 nights in Apr 2024
Response from Social Media Coordinador on Apr 18, 2024
Dear John Robert,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Traci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exactly what we were looking for. A quick, stress-free getaway. We endured a 90 minute time share presentation to ear resort credit (which we used for a nice massage!). The pressure to TAKE the presentation were stronger than the push of the sales team to make us purchase the 'ownership' option (it's not for us, we typically do adventure-based exotic, new-destination travel). they delivered what they promised in terms of incentive. We were housed in a part of the resort that was quiet, with direct access to the ocean. Clearly, the highlight of our experience was our dining at Arena- not the food per se- but the loving attention I received from Alesandro, who provided me an (off the menu) option for a broth, carrot, veggie and shredded chicken option to help with my bad stomach issue). His care for me was touching and memorable. All in all, a great stay.
Stayed 5 nights in Apr 2024
Response from Social Media Coordinador on Apr 18, 2024
Dear TraciWe're delighted to hear that your recent stay with us at The Westin Resort & Spa Cancun was exactly what you were looking for a quick, stress free getaway. Thank you for sharing your experience with us.It's wonderful to hear that you enjoyed the quiet atmosphere and direct ocean access in your accommodations. We strive to provide a serene environment for all our guests.Moreover, we're thrilled that you had a memorable dining experience at Arena and that Alesandro's attentive care left a positive impression on you. We'll be sure to pass along your kind words to him and the rest of our team.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future.