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Reviews of Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

4 out of 5
Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive
Paseo de Ixtapa S/N Lote 3-A, Zihuatanejo, Ixtapa, GRO

Reviews

7.8

Good

Rating 10 - Excellent. 177 out of 550 reviews" "
Rating 8 - Good. 216 out of 550 reviews" "
Rating 6 - Okay. 90 out of 550 reviews" "
Rating 4 - Poor. 40 out of 550 reviews" "
Rating 2 - Terrible. 27 out of 550 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maria Carmen, Palmdale

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, conveniently located to shops and restaurants. The hotel staff were helpful and friendly. The property was well maintained but dated.The buffet was as expected for an all inclusive resort. Overall, I enjoyed my stay.
Stayed 4 nights in Apr 2024
Response from The General Management on May 3, 2024
Dear Maria Carmen,We appreciate the time you have taken to write your review about your recent experience at our resort.We are pleased to know that your stay was pleasant and your comment has been shared with our team. We hope to have the opportunity to assist you again in the future at this home away from home. Sincerely yours,

10/10 Excellent

Ernest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the small.nature of the resort and the amount of dining amenities on site. Rooms with balconies was appreciated
Stayed 2 nights in Apr 2024
Response from The General Management. on Apr 11, 2024
Dear Ernest, Thank ypu very much for your comment. We are happy to know that you stay was pleasant. We hope to see you again on this your home away from home. Sincerely,

8/10 Good

Lisa

Stayed 4 nights in Mar 2024
Response from La Gerencia General. on Apr 11, 2024
Estimada Lisa, Muchas gracias por tu puntuacion. Nos alegra saber que tu estancia ha sido placentera. Te esperamos nuevamente en esta tu casa lejos de casa. Sinceramente,

10/10 Excellent

Miguel

Stayed 1 night in Mar 2024
Response from La Gerencia General. on May 22, 2024
Estimado Miguel, Muchas gracias por tu puntuación. Nos es grato saber que tu estancia ha sido placentera. Te esperamos muy pronto. Sinceramente,

10/10 Excellent

Verna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was very fast. Wait staff was very friendly. Most everyone spoke English
Stayed 2 nights in Feb 2024
Response from The General Management. on Mar 7, 2024
Dear Verna, Thank ypu very much for your comment. We hope to have you once again. Sincerely,

8/10 Good

Ewa

Traveled with partner
Liked: Cleanliness, staff & service
We stsyed just one night to enjoy Superbowl. Party was wonderful, service excellent, food so so, drinks plentiful and very average, typical all inclusive. Problem with people reserving lounges around pool still persists. Overall this is a typical all inclusive, rather average wigh very nice staff. Beware of the time share people, just say NO.
Stayed 1 night in Feb 2024
Response from The General Management. on Feb 15, 2024
Dear Ewa, Thank you very much for your rating and comment, which is shared with our team. We look forward to seeing you soon in your home away from home. Sincerely,

8/10 Good

Brooks

Traveled with partner
Liked: Amenities
Needs updating
Stayed 10 nights in Feb 2024
Response from The General Management. on Feb 15, 2024
Dear Books, Thank you very much for your rating. We look forward to seeing you soon in your home away from home. Sincerely,

6/10 Okay

Juan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from La Gerencia General. on Feb 15, 2024
Estimado Juan, Muchas gracias por tu puntuación. Te esperamos muy pronto en esta tu casa lejos de casa. Sinceramente,

6/10 Okay

Daniel Allen, Northfield

Traveled with family
Liked: Cleanliness, staff & service
The restaurants are not staffed to properly accommodate the volume of guests. The pool was dirty and the floor of the pool was damaged in several areas. Many wanted to play water vollyball but the balls were waterlogged and extremely heavy. For a large resort to NOT replace a $10 volleyball is a bad look. The maid staff was very friendly, and hard working. The restaurant servers and the food truck employees were doing the jobs of two people, which made service very poor. The food quality is a bit less than average, The bell hops, and doormen were great. The servers working the coffee bar/snack stand were all very nice. The property needs to be refurbished, the only redeeming quality is the hard working staff. The concierge was excellent!
Stayed 6 nights in Nov 2023
Response from The General Management. on Nov 30, 2023
Dear guest, For us the satisfaction of our guests is paramount. We are very sorry that on this occasion your stay was not very pleasant, however each of your comments have been shared with the different areas involved for timely follow-up of each of them. We hope in the future to have the opportunity to assist you once again and change the image you have taken of our resort, for us it will be a pleasure to welcome you again. Sincerely,

4/10 Poor

Fernando

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Staff was not great
Stayed 3 nights in Jul 2023
Response from The General Management. on Jul 20, 2023
Dear guest, Thank you very much for taking the time to write your review about your experience at our resort. We are sorry to hear that on this occasion your stay was not pleasant, however each of your comments is shared with our corresponding team. We hope to have the opportunity to assist you in the future and be able to change the image that you have taken this time. Sincerely,

8/10 Good

Gerardo

Stayed 3 nights in Jul 2023
Response from La Gerencia General. on Aug 9, 2023
Estimado Gerardo, Muchas gracias por tu puntuación. Esperamos poder darle la bienvenida una vez mas a esta tu casa lejos de casa. Sinceramente,

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place to stay everything worked properly and staff was generous, will definitely return.
Stayed 1 night in Jun 2023
Response from The General Management. on Jul 31, 2023
Dear Jesus,Thank you very much for your comment. We are glad to hear that your stay was pleasant. We will gladly share your comment with our team. We hope to have you soon with us in this your home away from home. Yours sincerely,

10/10 Excellent

Elva

Traveled with partner
Liked: Cleanliness
We had a very nice stay. Staff very friendly and accommodating
Stayed 7 nights in Jun 2023
Response from The General Management. on Jun 12, 2023
Dear Elva, Thank you very much for your comment. We are glad to hear that your stay was pleasant. We hope to have you soon with us in this your home away from home. Yours sincerely,

10/10 Excellent

Maria D

Traveled with family
Liked: Cleanliness, amenities
Every member of Sunscape were very professional and cordial at all times. We had a great time we already planning to come back we love it.
Stayed 5 nights in Mar 2023
Response from General Management on Apr 4, 2023
Dear Maria, Thank you very much for your comment. We are glad to hear that your stay was pleasant. We hope to have you soon with us in this your home away from home. Yours sincerely,

10/10 Excellent

Thomas James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! It’s just too bad that their management still makes them all wear masks, feel so bad for them.
Stayed 11 nights in Mar 2023
Response from General Management on Mar 13, 2023
Dear Thomas, Thank you very much for your comment. We are happy to hear that your stay was pleasant however we will share your observation about the masks. We look forward to welcoming you once again soon to your home away from home. Yours sincerely,

10/10 Excellent

Shayne, AURORA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this resort and it was absolutely awesome!! The staff is so friendly and eager to please their guests. My partner and I were treated excellent. Nayelli the bar waitresses was incredibly kind and attentive. Our pool side waiters Ignacio and Alexander were also very kind and attentive. They walk away saying “my pleasure.” The fish tacos and the hot dog (gourmet) at the snack truck were delicious!! I thought the buffet’s were well maintained and the food was good. Remember to tip your service workers!!
Stayed 7 nights in Feb 2023
Response from General Management on Feb 13, 2023
Dear Shayne, For us the satisfaction of our guests is paramount. We are glad to hear that you were able to enjoy your vacation at our resort thanks to the incredible service you received from our team. We will be happy to share your appreciation about the quality of service with our team. We look forward to welcoming you back in the future. Yours sincerely,

10/10 Excellent

Henriette Anna Maria

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time to this exact resort and we love it. Safe and can cross street into downtown to visit other entertainment establishments (Frank's Bar, etc. Staff is friendly and helpful. Resort is clean and secure. Walks on the beach are fanastic. Our favorite is they just installed 4 pickleball courts and have one tennis court. Great resort and we will go back next year!
Stayed 7 nights in Jan 2023
Response from General Management on Feb 7, 2023
Dear Anna Maria, For us the satisfaction of our guests is paramount. We are glad to hear that you were able to enjoy your vacation at our resort thanks to the incredible service you received from our team. We will be happy to share your appreciation about the quality of service with our team. We look forward to welcoming you back in the future. Yours sincerely, The General Management.

10/10 Excellent

Joan Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and accommodating. I would like to see wearing a mask for employees an option and not mandatory.
Stayed 7 nights in Jan 2023
Response from General Management on Feb 7, 2023
Dear Joan Marie Thank you very much for your review. It is very important for us to know that your stay was amazing. We also hope that soon we will not have to wear a mask although for the moment it is mandatory but our service is always with a smile. We hope to have you back with us again.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is central and even distance between ZUI and Playa Linda, both of which I like to go when I stay. You can walk across the street for shopping, music and food. The options are great. The transportation is wonderful. So easy to take the bus, taxi or walk. People, staff and locals alike were very nice and willing to help. I would recommend staying.
Stayed 8 nights in Jan 2023
Response from General Management on Jan 23, 2023
Dear Kimberly, For us the satisfaction of our guests is paramount. We are glad to hear that you were able to enjoy your vacation at our resort thanks to the incredible service you received from our team. We will be happy to share your appreciation about the quality of service with our team. We look forward to welcoming you back in the future. Yours sincerely, The General Management.

4/10 Poor

Alexandra

Stayed 3 nights in Oct 2022
Response from La Gerencia General. on Oct 27, 2022
Estimada Alexandra, Muchas gracias por tu puntuación. Nos alegra saber que sus vacaciones han sido muy gratas. Esperamos darles la bienvenida de nuevo en un futuro. Sinceramente,

6/10 Okay

Guadalupe

Traveled with group
Liked: Cleanliness
Disliked: Amenities
I was expecting more for what we paid. They were busing people in to try out the property so they had paid next to nothing, we paid and the food was sub par. Will not go again. All inclusive is a fraud
Stayed 4 nights in Oct 2022
Response from General Management on Oct 15, 2022
Dear Guadalupe, Thank you very much for your comment. Our hotel is a family brand so we receive family vacation groups that also have an All Inclusive rate. We are sorry that on this occasion you did not have a pleasant vacation, however we hope to have the opportunity to serve you in the future and change the image that you have taken now. Sincerely,

6/10 Okay

Mary

Stayed 2 nights in Jul 2022

10/10 Excellent

Jae seong

Stayed 3 nights in Jul 2022
Response from General Management on Jul 15, 2022
Dear Jae, Thank you very much for your comment. We look forward to welcoming you back to your home away from home. Sincerely,

4/10 Poor

Brent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
we have been going there since 2013 and slowly declining food is terrible ran out of food at buffet...stuff is great ...owner cutting back just to make money....covid test $50,00 PER PERSON can get it at airport for $25.00....not very happy
Stayed 7 nights in Feb 2022
Response from General Management on Mar 7, 2022
Dear Brent, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are very sorry that your stay was not so pleasant for you. We will take your observations and work on them. As for the covid test, the $50 fee is the cost that the doctors provide to go to the hotel and do the test. It is up to the guests to decide whether to have it done at the hotel or go to another lab since the hotel does not provide covid testing. We hope you give us the opportunity to assist you once again at this your home away from home! Sincerely,

2/10 Terrible

Chandra

Traveled with family
Disliked: Staff & service, property conditions & facilities
A very aloof approach to customer service. Also property claims to be “all inclusive” and then everything is an additional fee including Internet, room service, etc. Also, food was TERRIBLE! Consistently bland across the board. Many of us felt this way; I wasn’t alone. We also had an incident where my son was bullied by resort staff to pay a taxi driver 200 pesos for returning a lost wallet. They called him a “baby.” It was a terrible experience.
Stayed 7 nights in Jan 2022
Response from General Management on Feb 14, 2022
Dear Guest, Thank you very much for your comment. We are very sorry to hear that our all-inclusive service did not meet your expectations. The room service and internet services are part of our Sunclub premium level which offers additional benefits to the all-inclusive plan. Regarding the issue of calling your son a baby, we will be looking into it with our team so that it does not happen again with another guest. Thank you very much in advance for your preference and we hope to have the opportunity to assist you in the future in this your home away from home. Sincerely yours,

10/10 Excellent

SCOTT

Stayed 7 nights in Dec 2021
Response from La Gerencia General. on Jul 9, 2022
Muchas gracias por tu puntuación.

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service
The staff was amazing!
Stayed 7 nights in Oct 2021
Response from General Management on Oct 31, 2021
Hello dear Cheryl, Thank you very much for your comment. We are glad to hear that your stay was very pleasant and that the service of our staff was excellent. We will gladly share your feedback with our team. Thank you very much for your preference!

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from General Management on Sep 16, 2021
Estimada Ana, Muchas gracias por tu puntación. Nos encantaría saber más detalles de tu estancia. ¡De antemano agradecemos tu preferencia! Sinceramente,

10/10 Excellent

Ernestina

Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I rather just not say, just was really disappointed not at all what expected for a family vacation.
Stayed 6 nights in Jul 2021
Response from General Management on Jul 20, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We regret to know that your stay in this house was not very good. We appreciate your comments and will share them with the corresponding team. We hope you give us the opportunity to assist you once again at this your home away from home! Sincerely,

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is terrible is dirty old and if they are fixing something they just do a Mickey mouse. It was outdated bugs in the room in the hallways and the balcony. The elevator was okd and dirty.
Stayed 9 nights in Jun 2021
Response from General Management on Jul 3, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We regret to know that your stay in this house was not very good. We appreciate your comments and will share them with the corresponding team. We hope you give us the opportunity to assist you once again at this your home away from home! Sincerely,

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2021
Response from La Gerencia General. on Jul 5, 2021
Estimado huésped, Muchas gracias por su puntuación. Lamentamos mucho no haber cumplido con sus expectativas del servicio. Esperamos nos pueda brindar la oportunidad de asistirle en un futuro. Sinceramente,

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from La Gerencia General. on Jun 15, 2021
Estimada Esther, ¡Muchas gracias por tu puntuación! Lamentamos mucho saber que no cumplimos con tus expectativas del servicio al 100 %. Esperamos en un futuro nos brinden la oportunidad de poder asistirles una vez más y lograr que sus vacaciones sean maravillosas. ¡De antemano agradecemos tu preferencia!

6/10 Okay

Esther

Traveled with family
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2021
Response from La Gerencia General. on Jun 8, 2021
Estimada Esther, ¡Muchas gracias por tu puntuación! Lamentamos mucho saber que no cumplimos con tus expectativas del servicio al 100 %. Esperamos en un futuro nos brinden la oportunidad de poder asistirles una vez más y lograr que sus vacaciones sean maravillosas. ¡De antemano agradecemos tu preferencia!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food room not ready till 2 hours of my schedule time
Stayed 2 nights in May 2021
Response from General Management on May 26, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We regret to know that your stay in this house was not very good. We appreciate your comments regarding the food and will share them with the corresponding team. Regarding the food room (Sun club), it does not currently have a full meal service because it is a small area and as a preventive measure it is not possible to have it. We hope you will give us the opportunity to have you again as a guest in this house. We will be happy to assist you one more time.

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2021
Response from General Management on May 31, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are very sorry that your stay was not so pleasant for you. Let us contact you and follow up on this series of observations. We hope you give us the opportunity to assist you once again at this your home away from home! Sincerely,

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
El personal y cuarto de hotel muy bien, la comida pésima en el buffet y repetitiva y los horarios de las albercas poco tiempo
Stayed 4 nights in May 2021
Response from La Gerencia General. on May 12, 2021
Estimado huésped, Muchas garcias por su comentario el cual es muy importante para nosotrsos ya que nos ayuda a mejorar en nuestras áreas de oportunidad. Nos es gratop saber que ha tenido una estancia buena en nuestro resort sin embargo agradecemos sus comentarios con respecto del servicio de alimentos y bebidas y horarios de piscina, tenga por seguro que estos serán compartidos con el equipo correpsondiente. ¡De antemano agrdecemos su preferencia y esperamos poder tenerle una vez más en esta su casa lejos de casa!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Food was terrible, seems like they reheat all the time the food, then no pools for adults, full of kids all the time, no good alcohol, definitely don’t recommend this hotel.
Stayed 2 nights in May 2021
Response from General Management on May 7, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We regret to know that your stay in this house was not very good. We appreciate your comments regarding the food and will share them with the corresponding team. Regarding about the children's our resort is a family resort. We hope you will give us the opportunity to have you again as a guest in this house. We will be happy to assist you one more time.

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was amazing and the whole atmosphere of this hotel was inviting since we arrived. The one bad experience was the food. None of the food was an authentic mexican taste. They serve chilaquiles but didnt have a taste is was just plain tomatoe sauce with tortillas and onion and they drownednit in crema and cheese to make it taste better. They had no tortillas handmade, no carne asada or pollo asado for like buffet style tacos and salsa either. No chile verde, no chips and salsa, no guacamole. They serve different foods chicken, meat pork, salad and fruits and breakfast buffets but the buffets and a la cart restaurant did not have any good food. The da mario restaurant they have we tried 5 different plates and nothing had a taste of wow it was just basic. The staff was amazing especially the server at the coffee bar she always had a inviting and welcoming attitude and you could tell she made a great effort to pearn english. She made my kids feel welcomed and learn to ask in spanish which i loved. The pools are great and all the servers while in the hotel are very attentive. They have alot to offer and I wish we had a better experience with the food to come back because my family loved it. We didnt even want to leave the hotel to explore Zihuatanejo they madenit worth are entire stay with the hospitality and entertainment at the hotel.
Stayed 4 nights in Apr 2021
Response from General Management on May 4, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant however, we appreciate your comments regarding the food and will share them with the corresponding team. We will gladly share your comment with our team. We hope to have you once again with us in this your home away from home. Sincerely,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great locations, very relaxing. Service was very good, went over and above to make sure we were comfortable.
Stayed 3 nights in Apr 2021
Response from General Management on May 1, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. We will gladly share your comment with our team. We hope to have you once again with us in this your home away from home. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Sunscape Resort it's my favorite place to go I retired and moved to Ixtapa and I always get a chance to have 2 days or 3 days relaxation and I love the staff that's there they know me the service is outstanding the resort is beautiful I'll be back soon
Stayed 1 night in Apr 2021
Response from General Management on Apr 27, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. We will gladly share your comment with our team. We hope to have you once again with us in this your home away from home. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2021
Response from General Management on Apr 27, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. We hope to have you once again with us in this your home away from home. Sincerely,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
this is a nice and clean hotel with great views, but due to the pandemic they are short staff and restaurants are very inconsistent, the open on different dates and menu changes constantly, I would say wait till the pandemic ends before going so you may have a better experience than I did.
Stayed 6 nights in Mar 2021
Response from General Management on Apr 7, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was good. However we will take your observations and work on them. With pleasure we will to share your comments with our team. We hope to welcome you back at this your home away from home!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
everthing
Stayed 1 night in Apr 2021
Response from General Management on Apr 6, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. We will gladly share your comment with our team. We hope to have you once again with us in this your home away from home. Sincerely,

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I wrote a great review the first day after a great check in and nice welcoming room but that was it. There after it was disappointing even upsetting due to rudeness and condescending treatment from some staff members..at check in I asked, and was offered the required travel covid19 test for free ..but was asked to pay $50 usd. When i tried to make the appt., To have it done, I wast told "sorry for the miss- information, its free to long stay customers only ". I also was humiliated and singled out at the italian, ala carte restaurant for wearing crocks when many were being admitted wearing flip flops, i was boldy treated by the 2 young hosts at of the restaurant and the manager told me to step aside, that I was "wearing plastic shoes "!!!. He asked me to leave and ignored me when I pointed out that others flip flops were also plastic. After complaining to the on duty Mgr. Whom was nice and sympathetic, a nice but unrequested dinner was sent to my room...I felt as if I was a lectured and grounded child who was being fed in her room after getting in trouble...it was disgusting...i was traveling solo and felt miserably treated. Half of the staff were wonderful, mostly the ones who did labor, the others, such hosts and desk staff are rude. sorry won't be back nor will i recommend it.
Stayed 2 nights in Mar 2021
Response from General Management on Apr 3, 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We regret to know that your stay in this house was not very good. Regarding the issue of the covid test, as you were told, this is only free with a minimum stay of 3 nights, which must be scheduled with our Concierge team. We regret the inconveniences at Da Mario restaurant. We hope you will give us the opportunity to have you again as a guest in this house. We will be happy to assist you one more time. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so great love every minute of it treated with kindness all the information was given to me and more
Stayed 1 night in Oct 2020
Response from General Management on Oct 15, 2020
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. We will gladly share your comment with our team. We hope to have you once again with us in this your home away from home. Sincerely,

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Oct 2020
Response from General Management on Oct 15, 2020
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We regret to know that your stay in this house was not very good. However we would like to know your observations and work on them. We hope it gives us the opportunity to assist you once again at this your home away from home. Sincerely,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Customer services was excellent! Althoght they could improve the variety of the a la carte menu
Stayed 3 nights in Aug 2020
Response from General Management on Aug 24, 2020
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. However, we will take your comments and work on them in conjunction with the areas involved. We hope to have you once again with us in this your home away from home. Sincerely,

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020
Response from Gerencia General. on Aug 5, 2020
Estimado huésped, Muchas gracias por su puntuación. Esperamos tenerles muy pronto con nosotros. Saludos!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible; personable, accommodating, and caring. The hotel was extremely clean, on site restaurants were excellent (again, the service was high quality), and the location provided many opportunities. The events coordinator(s), Ramaro & Jesus were engaging and friendly. The head concierge, Jorge did everything possible to make us feel comfortable. Pool, drinks, food...everything was GREAT!
Stayed 3 nights in Mar 2020
Response from General Management on Mar 31, 2020
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. We will gladly share your comment with our team in special with Ramiro, Jesús and Jorge. We hope to have you once again with us in this your home away from home. Sincerely,