Guerrero Hotels

Service is perfect, all staff is always willing to help

I got a great deal on an un-named four star hotel, which turned out to be this one. I loved it! It was on the beach and my room had a fantastic view of the bay. The staff was excellent, the elevators efficient, and everything worked. It was close to popular party spots and I would go again anytime. My only complaint was that the shower hot water was not hot enough, but considering how good everything else was, it was likely just my room.

We arrived just in time for check-in on a Thursday afternoon. We were greeted by the most kind staff, and after just simply asking for a free up grade, we were granted a beautiful larger room. Our stay was 3 weeks, it was just perfect. The adult only pool is beautiful, but could use more waiters, just two is not enough. Service was very slow at times, or just non existent. We did find that asking the front desk staff for assistance with that, was very helpful. And just to add, the day that we did complain to the front desk, we were later that day delivered complementary snacks and two glasses of red wine! Very nice touch.

Good times great staff cold cerveza and daiquiris for the ladies.

It was a lovely place right on the beach; room was fantastic.