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Kuukum Tulum Hotel

4.5 star property
Luxury hotel near Tulum National Park

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Exterior detail
Premium bedding, down comforters, in-room safe, blackout drapes
Private pool
Shower, designer toiletries, hair dryer, soap
Reviews
7.6

Good

Popular amenities

  • Pool
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • Parking includedParking includedParking included
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Aldea Zama, Tulum, QROO, 77780
  • Popular LocationTulum National Park19 min walk
  • Popular LocationTulum Mayan Ruins10 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive
  • Popular LocationPlaya Paraiso14 min drive

Most relevant reviews

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6/10 Okay

Takima
Apr 10, 2024
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Room options

View all photos for Exclusive Apartment

55-inch LED TV with digital channels, TV, Netflix

Exclusive Apartment

10/10 Exceptional

Highlights

Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Down duvet
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Private pool

Deluxe Room

Highlights

Yard
Private pool
Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, 1 Bedroom

Premium bedding, down comforters, in-room safe, blackout drapes

Exclusive Room, 1 Bedroom

Highlights

Yard
Air conditioning
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Down duvet
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Superior Apartment

10/10 Exceptional

Highlights

Separate dining area
Private pool
Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bathrooms

Private pool

Luxury Apartment, 2 Bathrooms

10/10 Exceptional

Highlights

Private pool
Air conditioning
Refrigerator
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Deluxe Apartment

Highlights

Yard
Private pool
Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Tulum

Kuukum Tulum Hotel is located in Zama, a neighborhood in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 19 min walk
  • Las Palmas Public Beach - 8 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Tulum Beach - 10 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬5 min walk
  • ‪Las BBQ Tulum - ‬17 min walk
  • ‪Coati Café Tulum - ‬17 min walk
  • ‪Matcha Mama - ‬4 min walk

About this property

Kuukum Tulum Hotel

Luxury hotel near Tulum Mayan Ruins
Kuukum Tulum Hotel provides a terrace and more. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • A 24-hour front desk and smoke-free premises
Room features
All guestrooms at Kuukum Tulum Hotel boast comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Designer toiletries, showers, and hair dryers
  • 55-inch LED TVs with Netflix, streaming services, and digital channels
  • Refrigerators, kitchen islands, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 55-inch LED TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Kitchen island
  • Refrigerator

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Frequently asked questions

Does Kuukum Tulum Hotel have a pool?

Yes, this property has an outdoor pool.

Is Kuukum Tulum Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kuukum Tulum Hotel?

Self parking is free at this property.

What time is check-in at Kuukum Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Kuukum Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee.

Where is Kuukum Tulum Hotel located?

Located in Zama, this luxury hotel is within 1 mi (2 km) of Dos Aguas Park and Tulum National Park. Tulum Beach and Tulum Mayan Ruins are also within 3 mi (5 km).

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 82 reviews" "
Rating 8 - Good. 14 out of 82 reviews" "
Rating 6 - Okay. 8 out of 82 reviews" "
Rating 4 - Poor. 5 out of 82 reviews" "
Rating 2 - Terrible. 14 out of 82 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tanya

Stayed 2 nights in Apr 2024

6/10 Okay

Takima

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2024

8/10 Good

Laarni

Traveled with family
Liked: Staff & service
The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!
Stayed 7 nights in Mar 2024

10/10 Excellent

Ivon

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Shawn

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 star hotel!? Maybe in a concentration camp!
This place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area to enjoy and relax.
Stayed 2 nights in Dec 2023

8/10 Good

Tamarra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.
Stayed 4 nights in Jan 2024

2/10 Terrible

Danilo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.
Stayed 1 night in Jan 2024

4/10 Poor

Agnieszka

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel
Stayed 8 nights in Dec 2023

10/10 Excellent

Mathieu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the vacation was perfect and the staff were very nice. the rooftop pools are incredible.
Stayed 1 night in Sep 2023

6/10 Okay

nelson

Stayed 1 night in Aug 2023

2/10 Terrible

Sherwin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.

6/10 Okay

Jamie

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities
Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)! The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc). The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way! Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.
Stayed 11 nights in Feb 2023

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Would not book again
It was a really nice hotel BUT! We lost electricity twice for more than 6 hours at a time and the staff really did not care, we lost water for a whole day and the staff did not care. We arrived back at the hotel one day and there were police everywhere when we asked what had happened the staff told us it was just a health and safety check, we also learned that the police had closed the hotel to the public but the hotel management kept it open. It was not a health and safety check which we learned from other guests but there had been a fire in one of the rooms, the next day the staff was running around putting up fire exit signs and installing fire extinguishers, so we learned the hotel had no Fire plans. So we were lied to by the staff which made us feel very unsafe. Twice we asked the staff to change our bedsheets because there were brown marks all over them, this was never done during our stay, also the towels in the room had holes in them. There is a lot of building work going on in the area but that did not worry us, the walk into town is about 25 minutes and there is no street lighting.
Stayed 4 nights in Jan 2023

2/10 Terrible

Melinda

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The luxury apartment is a very small room with no couch, sink, or anything else you’d expect in an apartment. It’s a room. There is no sofa bed even though the description says there is one. It’s not a resort a even though an Expedia perk is a “resort credit”. This felt like a scam. The area is full of construction and the roads in are not all paved going to this place. There are much better places to stay in Tulum!!

2/10 Terrible

Melinda, San Francisco

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities

10/10 Excellent

Ana

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2022

10/10 Excellent

?

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a nice place to choose. The people here are very respectful and kind. You don’t need to worry anything. Just to enjoy!

2/10 Terrible

sultan

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I never received VIP status with them, they never honored it. The hotel is in the middle of the jungle and around buildings that are being constructed. Do your self a favor and book near centro or the beach, avoid this place

10/10 Excellent

EMILIANA GONZALEZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place! Great staff! Of course once of the concierges will push activities into you at hiked your prices but be adamant and book on your own. The place is new in the middle of an area under HEAVY construction and most taxis got lost but we didn’t mind because the price was exceptional. I (31 year old single female) traveled alone with my preteen son and we felt safe the entire time. But because there was lots of construction around, I did verify that all the doors locked properly and one didn’t but this was quickly fixed.
Stayed 5 nights in Jul 2022

4/10 Poor

Jamel

Traveled with partner
We didn’t have power 3 times during our 5day trip. The power was out more than 6hours each time. All other hotels around us had power but our hotel. No power means no water too. No bathroom water to flush the toilet. We also got robbed by Mexican police in front of the hotel. Took all our money we had on us and even tried to take my husband iPhone too.
Stayed 5 nights in Aug 2022

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very kind staff. Definitely worth getting the luxury apartment with rooftop private pool!
Stayed 8 nights in Jul 2022

10/10 Excellent

shakeira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem !!!!
What An amazing time my boyfriend and i had at Kuukum Tulum Blanca was a breath of fresh air with her inviting presence I truly felt like home away from home the rooms were immaculate, spacious ,clean and stocked the premises is vibrant soothing and calming and all facilities (ie pools, restrooms gym etc) were in proper working condition food on the property is literally to die for what a fully immersive experience this was 5 starts don’t think just book
Stayed 3 nights in Jul 2022

10/10 Excellent

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful and the staff is extremely friendly and helpful. Lots of restaurants within walking distance
Stayed 4 nights in Jul 2022

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round winner
I absolutely loved this place, the apartment I had was beautiful, and all of the staff were really helpful and friendly. Fantastic English speaking on reception which I’m embarrassed to say I needed. Roof top pool was fab and I used it a lot. The area is nice, 5 min walk to a few lovely restaurants and a small supermarket, 15 min walk to the start of the strip going up into Tulum town. I’m a lone female but felt safe walking around even after dark although I would advise having a torch to hand to walk back as the road is still being developed so no street lights yet. The beach is about 4 miles so I hired a bike from the hotel to get there but they can organise a taxi for about 200$mx. I stayed for 2 weeks, and could of easily extended my stay, I may even go back on my return route to Cancun. WiFi was strong and it also has a small gym which I use most days with basic but decent equipment. The kitchen in my apartment had basic utensils, pans and crockery but it was more than adequate to cook a meal and prepare breakfast. I only ate at the restaurant once, and the food was fab. There is a lot of construction happening around the hotel but it’s happening everywhere in that area at the moment and to be honest when I was inside I didn’t hear it at all. The staff are what make this place the best though.
Stayed 14 nights in May 2022

General hotel information

Reasons to Book
Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5