“This was my second time attempting to stay at this hotel, and I had previously stayed here for a period of time, so I had a certain level of trust in this property.
However, this experience was very disappointing. Due to a necessary name correction on the reservation, Expedia assisted in updating the guest name, and I presented the updated information to the front desk upon arrival. Unfortunately, due to a system synchronization delay on the hotel’s side, the updated information was not visible……
“I booked advanced called and made sure my check in time was okay because i was traveling and arrival time was midnight. The place was clean on the outside so i thought yes i made a good choice, but checked in on 1st floor and room bathroom was horrible and tub look like it was a spare room not a hotel room. Requested a different room front desk staff acted like i was asking for too much and that there wasnt no rooms available and no refunds. So after a hour of debating back and forth he gave me……
“The décor and atmosphere were great, and the room was very spacious and clean. I especially loved the shower.
However, there was one small incident that left me speechless — my key card kept getting deactivated, and I had to go to the front desk three times before I could finally get into my room.”