“My flight to Chicago got diverted because of terrible weather. I messaged the hotel in advance to cancel the first night and asked for a refund/discount. No one replied. When I checked in I explained again and all I got was 'hotel policy'. I had been in similar situations before with other holiday inn(in Japan) and they refunded me. Hotel policy or not, I did not stay in your room for one night. Charging me USD180 for nothing is not the best hotel service. I rarely gave bad reviews but this was……
“This hotel was near the stadium but not as close as you might think. Our room was big with extra seating area, but building is older and elevator is tiny. Building has character and charm, but not real parking or other amenities. We enjoyed our stay and staff was great, neighborhood has lots of restaurants and shops, but would probably stay at a bigger chain next time”