“Without question, the worst hospitality experience I have ever had. I booked a King room through Expedia on 03/31/26, for July 17–20 & prepaid over $1,500 in full. Due to unforeseen circumstances, we arrived 1 day late, around 2:30 p.m. July 19. I was then told the hotel had marked us as a “no-show” & given away our fully paid room. No one attempted to contact me or Expedia before canceling & reselling it. The entire weekend, my Expedia reservation still showed as booked. I understand the hotel……
“Without question, the worst hospitality experience I have ever had. I booked a King room through Expedia on 03/31/26, for July 17–20 & prepaid over $1,500 in full. Due to unforeseen circumstances, we arrived 1 day late, around 2:30 p.m. July 19. I was then told the hotel had marked us as a “no-show” & given away our fully paid room. No one attempted to contact me or Expedia before canceling & reselling it. The entire weekend, my Expedia reservation still showed as booked. I understand the hotel……
Lauren