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“所有的電插座沒有電源，電話整晚都沒有充滿電，吹風機也用不了，早上通常通服務完也沒有及時处理好”

“沙发床太单薄了，还好是孩子睡。淋浴头接口漏水。沐浴液瓶都是散开的，没有洗手液。赶上英国假期，人太多，餐厅爆满，没啥服务。外部环境还不错，离温莎城堡也比较近。”

“風景優美，房間整潔。但早餐質素欠佳，房間安排在地下，要走步樓梯。停車場也不在酒店旁，門口不能泊車。”

“The staff were so attentive and kind. My kids loved the treasure hunt laid out in the room upon arrival. Lego man visiting our table made their day. The playroom and sensory room are fantastic. We’d go back again for sure. ”

“An old hotel but the location is very nice and convenient for visiting around Windsor.”

“Towels are so old and dirty in the room. However, the breakfast is so surprised for us, we love it.”

“Terrible customer service, property is nice, upper management customer service is poor ”

“The room was clean and spacious enough. The shower gel was empty, (not life threatening just annoying) as we didn’t want to unpack our toiletries from our flight as we were flying again in the early am. We had dinner at a pub nearby (walking distance) and ordered dessert at the bar to bring to our room. The dessert took nearly an hour, and they brought the wrong thing. Again- not a huge deal, but 45 min to deliver the wrong items is bizarre. The staff was kind enough, and we didn’t complain……

“Excellent all round ”

“Very good hotel, staff amicable and very helpful, I intended to drop down luggage in early morning at 9:00but to my surprise they told me I could check in because the room had been ready. Clean and food was good as well.”

“We stayed here for our wedding anniversary and from booking to departure, I couldn’t ask for any more. The staff added personal touches and were very attentive. Would highly recommend the Butler’s tour for a background into the history of this amazing house ”