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"The room was not as clean as I would have liked upon check-in (stains on walls and curtains, hair in bathroom, spots on faucet, sand on balcony) but the staff made up for it by cleaning the room perfectly everyday. The housekeeping manager personally called to apologize which I never expected. Overall this hotel is good but what makes it great is the staff so kudos to all of them. "

"Property was really clean and offered great amenities! Would stay here again! "

"The staff was so friendly. Everyone was wonderful! My showerhead was the only issue as it kept falling off the shower head and spraying water everywhere. The location is great though! "

"Place is magnificent for location amenities and surrounding markets you do not have to leace if you dont want to you have everything there next to you and it is best place to be right in the middle of notth and south shore we also love the free bike rentals and valet when needed "

"Very polite customer service . Room always cleaned. Free breakfast was a plus. Very lovely .very spacious . Enjoyed our vacation. Thank you Hawaii for the lovely memories!!"

"The property itself is nice and well-located, but overall, I felt there was significant room for improvement especially for the price. The check-in process was disorganized, and very little was explained. I had to figure out basic details on my own, including property information and the purpose of wristbands. While a few staff members were helpful, most interactions felt rushed or dismissive, as if questions or requests were an inconvenience. The biggest issue was how overcrowded the resort felt. There were many non-hotel guests using amenities, particularly the pools, and wristbands were not being enforced. On the night of the fireworks, non-guests were openly using the pool area and taking up seating meant for paying guests. Cleanliness also seemed impacted by the volume of people. Restrooms were limited, often far from key areas, and frequently dirty. At one point, I even saw a homeless individual using the drinking fountain, which added to the sense that access to the property was not being managed. On a positive note, housekeeping was excellent, and the baggage hold staff were friendly and helpful. Staff also recommended nearby offsite parking, which saved money compared to the expensive on-site parking. However, considering the high cost of the stay and food on property, the experience did not feel exclusive or worth the price. The atmosphere felt somewhat bland, and improvements like better poolside service, music, or activities could enhance the experience."

"The staff was nice property needs some updates a bit , it had a must smell like a wet smell throughout hallways and rooms didn’t like that made it feel heavy just by the smell other then that the stay was ok food was fair loved my ocean view room. A lot of excursions was cancelled because of flood/rains including the one at Royal Lahana "

"Clean"

"The only hotel I keep going back to! "