Ratings based on 454 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Stonewall, LA
No where close to perception
Posted Jul 17, 2017
Pros: The breakfast was ok.
Cons: Customer service would be my first recommendation. Front desk person not friendly at all.
Location: Magic Springs is less than a mile away. Trust me, it's not worth it to stay here.
This hotel was very disappointing. Called to let them know we would arrive late, requested lower level room because husband is handicapped. Upon arrival, the clerk told me no downstairs rooms. I told him that my husband was disabled and needed a room that accommodates. We were given a room on the second floor, yes, had to climb stairs, and upon entering the room, discovered it was no where close to accommodating. No tub and no handles to hold onto. Very small room for 4 people. Only had 2 towels with a reservation for 4. Called and requested more...never received. Very noisy occupants that constantly smoked on balcony and it kept coming in our room through the window. Needless to say, we checked out the next day. Upon checkout, the clerk, the same one as the night before, never asked why we were checking out early. He never asked any questions and we were charged for both nights. This hotel may be closer to Magic Springs, but it clearly sucks! We went to a much better hotel for the same price as this one in downtown Hot Springs. I don't recommend this one at all!
Comment from Hotel Management
Aug 19, 2017 by Guest Relations, Hotel Management
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We will use your comments constructively to improve guests' experience. We hope you will give us another chance to redeem ourselves with a future stay.
Guest Relations
by A verified traveler from kcmo
outside of town
Posted Jul 4, 2017Old hotel , more like a motel. Rooms are very small, bathroom was dirty smelled like pee. Too far to walk anywhere. Beds were clean and comfortable. Breakfast was good, plenty of choices.
Comment from Hotel Management
Jul 4, 2017 by Guest Relations, Hotel Management
Sam, thank you for taking the time to review your stay with us. We're sorry our hotel did not meet all your expectations. Your feedback gives us the information we need to better serve our guests and is much appreciated. Even though many guests see us a great value for providing comfortable accommodations, delicious breakfast, cleanliness, and the overall condition of our property, we can appreciate that you were hoping for a more up-to-date experience. Our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!
Guest Relations
Recommended
for Everyoneby A verified traveler
Room was comfortable but had an odor.
Posted Jun 25, 2017Staff was terrific especially the young woman who checked us in. Room needed to be deodorized.
Comment from Hotel Management
Jun 25, 2017 by Guest Relations, Hotel Management
Thank you for your candid review. We apologize for the bad odor in your room and that this put a damper on your stay. In the future, we hope you will call on hotel staff to take action to rectify the problem. We would have loved to resolve this while you were here. We're glad that you enjoyed other aspects of our hotel, including your check-in experience. Hopefully we will have the opportunity to make it up to you on a future visit. Thanks again.
Guest Relations
Recommended
for Everyoneby A verified traveler from Longview Tx
Close to everything
Posted Jun 5, 2017It's a good place only thing I didn't like was I booked 2 rooms and 1 room had a fridge and microwave and the other one didn't so kids knocking on door all hours of the night.
Comment from Hotel Management
Jun 6, 2017 by Guest Relations , Hotel Management
Twinkie, thank you for visiting Red Roof Inn Hot Springs and for sharing your experience. We are glad to know your stay with us was comfortable and that you liked our convenient location. That being said, I regret the inconvenience caused with your in-room amenities. Our front desk would have been happy to address these concerns to your satisfaction when informed. We hope this didn’t overshadow your otherwise positive visit and that you will choose us again in the future.
Guest Relations
Recommended
for Everyoneby A verified traveler from Branson MO.
Home for a few days
Posted May 21, 2017Got a room that faced Hot Springs Mt. nice view.
I like to stay here back in my old hood.
I do wish that the ice machine was closer, but all in all I had no complaints.
Comment from Hotel Management
May 21, 2017 by Guest Relations , Hotel Management
Steve, we are happy you enjoyed your stay with us at Red Roof Inn Hot Springs. It's great to know you had a comfortable stay and that you liked the amazing view from your room. We appreciate your observation and have taken a note of it. We look forward to welcoming you back soon.
Guest Relations
by Rhonda
Happy
Posted May 18, 2017 on HotelsCustomer service was outstanding.
Comment from Hotel Management
May 21, 2017 by James, Hotel Management
Rhonda, thanks for the great review of Red Roof Inn Hot Springs. Every member of our staff takes great pride in the service they deliver, and it is nice to know it shows. We will be sure to share your compliments with them. Thanks for being our valued guest, and we hope you will plan on staying with us again the next time your travels bring you to Hot Springs.
Guest Relations
by Jeremy
Posted May 15, 2017 on Hotels
pool was shut down and very dirty. they did not post on their website or even at front desk, very displeased with the hotel. Lady next to use had ants all over in her room.
Comment from Hotel Management
May 17, 2017 by James, Hotel Management
Jeremy, thank you for choosing to stay at our hotel. Please accept my apologies for the inconvenience you experienced while you were here. It is never our intention to let you down on your expectations. Your feedback will help us improve our service delivery moving forward. We hope you will give us another opportunity to provide you with a better visit.
Guest Relations
by billy
Overnight stay
Posted May 11, 2017 on HotelsRoom was good bet was comfortable. But the pillows weren't very comfortable
Comment from Hotel Management
May 13, 2017 by James, Hotel Management
Billy, thank you for taking the time to post a positive review. We’re glad you were comfortable with your room along with its amenities. On behalf of the Red Roof Inn Hot Springs express, we express our gratitude for choosing us and we hope to have another opportunity to host you again whenever your travels bring you back to our area.
Guest Relations
by nfk from hot springs
was an ok stay out of the storm
Posted May 3, 2017 on HotelsIt was ok, a huge storm was in the area.
Iam glad the hotel was on a hill so it kept us from the flash floods.
The hotel phone didnt work the storm caused the carpet in the room to be damp & the operator/clerk didnt have any candles or flashlights if the electricity went out
Comment from Hotel Management
May 4, 2017 by James, Hotel Management
Thank you for sharing your feedback. I am glad we were able to safely accommodate all our guest during this natural calamity. We truly appreciate your feedback as it will help us to improve as we strive towards providing great service every day. We look forward to having you visit again.
Guest Relations
by Alicia
Good room for the price
Posted Apr 18, 2017 on HotelsFront desk employee was great. Room smelled like it had been a smoking room, bathtub leaked outside of bathroom but location was great. Continental breakfast was great. Good room for the price.
Comment from Hotel Management
Apr 19, 2017 by James, Hotel Management
Alicia, thank you for sharing your experience. We are happy to know you liked the service provided by our associates and were impressed with our breakfast offerings. Having said that, I am sorry for the inconvenience you had with your room and have shared your comments with my housekeeping and maintenance teams in an effort to improve our service and facilities moving forward. We hope to have the another opportunity to provide you with a better stay.
Guest Relations