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"This is my FIRST public review but I had to notify. The pre check in process and check in process is absolutely terrible. I’ve now tried three different times / stays after choosing the Pasea previously to make this property work. It doesn’t and the coordination of rooms and requests isn’t worth the hassle. I am a personal and business traveler of Hilton elsewhere and really wanted this to work but it does not. I requested and pre called multiple days in advance on multiple trips stating our family’s arrival time, a crib for the room for our 8 month old, and a hypo allergenic request. I also booked a premium room with extra living room. None of which were ready or prepared on time on 3 separate stays. I’ve honestly never stayed at a property that had a 4pm check in time to begin with but then to have us check in AFTER 4pm with multiple days notice is wild. We stayed for 2 days as a family and didn’t check in until after 4 on our first night…. That’s basically an entirely paid night wasted. It’s honestly a shame because the staff is great with the exception of the team who prioritize arrivals and requests. I have rated properties globally on behalf of a very trusted organization, and this property would have aggressively failed. The property did extend credits to us after the fact but I wasn’t expecting anything other than what was promised and expected as a guest. We’ll be staying next door at the Pasea and if you’re a traveling family. You probably should as well."

"About in line with what I expected for the price point. Safe neighborhood, free parking, outdated but pretty clean and safe for a two night place to sleep. Staff was friendly. Located close to the freeway so it was easy to get to Disneyland and the beach. "

"Most of the stuff was nice. There were a lot of amenities that were not available, even though they are listed. The mattress was uncomfortable."

"We had an amazing stay at this hotel and can’t recommend it enough. The service was outstanding from start to finish—every staff member we interacted with was friendly, attentive, and genuinely helpful. The location is perfect, just steps from the beach and within easy walking distance to a variety of great restaurants and shops, which made exploring the area incredibly convenient. One of our favorite perks was the complimentary amenities, including beach towels and Regal bikes, which made enjoying the surroundings even easier and more fun. Overall, this place checked every box for our family. Between the exceptional service, ideal location, and thoughtful extras, it’s safe to say we’ve already found our next family vacation destination."

"Person who me in check was rude and arrogant never would come back hotel was very old the only good this was the location by the beach "

"It was a comforting place to stay. Amazing customer service and the cleanliness was perfect. Extra towels is always a plus. Two king beds what could you want more. "

"Check in and out was seamless with 2 of the nicest employees ever, Nicole and Mike. Property is gorgeous and rooms were so clean. Will definitely be back "

"Front desk office area seemed old and dated, needs refreshsing. Front desk clerk at 3pm on Monday 3/16 was not friendly or helpful"

"Great stay! Great service, clean and quiet. Good breakfast in the morning "