Get Ready to be Nickeled and Dimed
Posted Apr 27, 2016
When we arrived to the Westin Princeville, we had come from a long flight and just wanted to get to our room and relax. During the check-in process, the desk staff were trying to upsell us every chance they got for a room upgrade, no cleaning in exchange for brunch (limited to a 3-hour window the following day), and several other annoying upsells. Had we wanted an upgrade, we would have booked a larger suite. Then when we signed up for one of the upgrades, it was so confusing, that we didn't end up using it. It was worthless. I highly recommend paying the extra money to stay at the St. Regis for a superior experience where you're treated as a guest and not seen as a revenue opportunity at every turn.