Ratings based on 233 Verified Reviews

4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Shrewsbury UK

Fabulous hotel overlooking the bay

Posted Jul 9, 2017
Pros: Quiet spots in the gardens, tranquil.
Cons: On this visit we thought that another couple of members of staff at breakfast was needed. But not on previous visits.
Location: Situated on a hill, 10 minutes walk down into Funchal. Courtesy transport available
We've stayed many times. We come just to relax. Never disappoints.
5 out of 5
Recommended
for Everyone
by A verified traveler from East Grinstead

Superb

Posted Jun 3, 2017
Upgraded to a superior room which was a very pleasant surprise especially as we found ourselves in a room with a wonderful balcony and tremendous sea views. The staff were extremely polite and nothing was too much trouble. A most enjoyable stay.
Comment from Hotel Management
Jun 19, 2017 by Ciriaco Campus, Hotel Management
Dear Stephen, Thank you very much for your valuable comments. We are pleased to learn, that you had an enjoyable experience with us, we thank you for visiting us and for sharing your experience. We look forward to welcoming you back to the Belmond Reid's Palace. Best regards, Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Elegant hotel with history and charm

Posted May 21, 2017
Pros: The staff are welcoming and very helpful. The hotel itself is a delight, with lovely gardens and a good fitness centre and spa.
Location: Funchal is a great place to walk, sit and and watch the world go by, or to visit gardens, historic estates, or churches. And eat well!
This was my fourth trip to this hotel - it's luxurious and welcoming and it's a special treat. I enjoy the climate in Funchal and there is plenty to do and see, before coming back for a couple of hours by the pool before dinner.
Comment from Hotel Management
Jun 19, 2017 by Ciriaco Campus, Hotel Management
Dear Sim7777, Thank you very much for your valuable comments. I am pleased to learn that you had an enjoyable experience with us. On behalf of the Belmond Reid's Palace team, I would like to extend our appreciation for visiting us and for sharing your experience. We all look forward to welcoming you back in a not too distant future. Best regards, Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Nothing too much trouble.

Posted May 13, 2017
Pros: Everything. Beautiful gardens, very comfortable room with sea view; delightful. The hotel has kept its old traditions but added modern facilities.
Cons: Nothing!
Location: Hotel provides an hourly courtesy bus into Funchal City Centre, helpful if wishing to avoid hill. Afternoon tea on the terrace should not be missed.
Good old-fashioned service throughout the hotel. All staff very friendly and appear happy in their jobs. This all adds to the beautiful surroundings and very good facilities available.
Comment from Hotel Management
Jun 19, 2017 by Ciriaco Campus, Hotel Management
Dear Kevin, Thank you very much for visiting us and for your nice comments, we are glad to read that we have been able to meet your expectations. We hope to have the pleasure of welcoming you back here to the Belmond Reid's Palace in the near future. Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

The Wow Factor

Posted May 8, 2017
I stayed at this hotel for one night as I am In Madeira for a few days and I wanted to compare my stay with other hotels in Madeira, and wow this hotel is in a different class and I would say the 5 Star rating should be at least 6 Stars as my stay was simply amazing and the personal service and attitude of all the staff is a credit to this hotel. I will be going back to Reid's Palace in December for a longer stay as this hotel is simply amazing and you are treated superbly from the moment you check in to the moment you check out. A truly wonderful Hotel.
Comment from Hotel Management
Jun 19, 2017 by Ciriaco Campus, Hotel Management
Dear Darren, Thank you very much for visiting us and for your nice comments, these words are the spring that pushes us to walk the extra mile every day for our customers’ satisfaction. We hope to have the pleasure to welcoming you back here to the Belmond Reid's Palace in December. Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
Recommended
for Everyone
by A verified traveler from Prague, Czechia

Imperial Colonial style hotel with soul

Posted May 4, 2017
It was lovely fine days full of comfort from the always helpful stuff, gorgeous garden to walk and relax in, and a marvelous cliff overlooking the marina and sea of Funchal. The balcony/terrace was south oriented - full of flowers in pots, with a sunshade, table and chairs - lovely place to take a glass in the evening. The only small minus was a bit of possible noise from neighbour's room, but that wasn't a problem, rather just a notice.
Comment from Hotel Management
Jun 19, 2017 by Ciriaco Campus, Hotel Management
Dear Jakub and Lucie, Thank you very much for taking the time for writing your review. We are flattered by your comments. These type of feedback is indeed the fuel, that make us step up and walk the extra mile meet our customers' expectations. We hope to have the pleasure to welcoming you back here to the Belmond Reid's Palace in the near future. Many thanks and best regards, Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Beautiful hotel

Posted Apr 21, 2017
Lovely hotel with very comfortable rooms and gorgeous views on the ocean. Beautiful gardens and nice breakfast buffet. Only issue I had was breakfast staff start cleaning up by 10am and start banging plates and calling to each other over patrons heads. The head waiter in his suit was barking out orders to a cleanup staff member over my head 2 tables down. And then once they seat you and get you a coffee, they are gone. Not once for 3 breakfasts , did I get asked what I wanted from the actual hot menu listed. Nor did any waiter return to get us another coffee or tea. So service in the dining hall needs to improve. Food was fabulous though. They had recent renos of the front desk area so couldn't find area maps or menus for their own afternoon tea , so they need to get organized. I think the General Manager needs to pay a little more attention to details of service at this beautiful hotel.
Comment from Hotel Management
Jun 19, 2017 by Ciriaco Campus, Hotel Management
Dear Penny, Thank you very much for visiting us, and for writing your feedback about your stay. We are glad to hear that you had a memorable experience at Belmond Reid’s Palace. Indeed, delivering experiences is our core business, and is from comments like yours that we find the motivation to work harder in order to exceed our valued customers’ expectations. The remarks you made regarding the breakfast service and front office services will be shared with the concerned teams. Thank you! We look forward to welcoming you back soon, and in the meanwhile we remain, with our kindest regards, Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
by Michael

This traveler left a rating score only Posted Apr 3, 2017 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 27, 2017
Perfect in every way this is luxury and a perfect place to relax and unwind. Nothing is too much trouble for the hotel and their staff. Highly recommended
5 out of 5
by Ann

Utterly Fantastic

Posted Mar 26, 2017 on Hotels
Utterly fantastic, I honestly feel like I've been on holiday. We were holidaying with an elderly relative and everyone at the hotel could not have been more helpful. This hotel is in a class of its own, don't have any tips to improve it, it is perfect! We will be back!!