Ratings based on 2,249 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Location

Posted Nov 15, 2017
Pros: Provided continental breakfast
Location: Whale watching, visit Carmel and travel to Big Sur
Convenient location for whale watching, good dining and close to Carmel and Big Sur.
Comment from Hotel Management
Nov 16, 2017 by Mario, Hotel Management
Thanks Again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern, California

Posted Nov 12, 2017
The WiFi did not work for our phones we wonder if it’s because we were on the edge of the building. The woman who was working in the morning was awfully rude as far as checkout. We were running 20 mins behind due to having a baby who was napping and we were trying to get out around that, she banged on the door at 1105 and we let her know we would be out within the next ten mins we were waking up a baby, well she made sure to call right before ten mins and said “ you plan on staying another night or you gonna her out” in a beyond nasty tone, I said we were actually walking out the door as she called. I understand we were 20 over but to be that rude, especially after we politely let her know we were apologetic we had a baby and it just wasn’t going as quick as we hoped. It was not our intentions to stay over and the way she handled it was nasty towards us and left an awful impression of the staff as we left our family vacation. The woman at check in was wonderful but this one was atrocious.
Comment from Hotel Management
Nov 14, 2017 by Mario, Hotel Management
We apologize for for any inconveniences we may have caused. We strive to give a high level of service to all our guest. We have already taken the steps to ensure none of our future guest receive this type of service. We really appreciate the comments. Thanks Again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

2 floor suite is great!

Posted Nov 10, 2017
Having 2 young children who are on different sleep schedules means careful coordination while traveling, but with the 2 floor suite, it was a piece of cake! We loved the arrangement of our room and were very happy with the amount of room our family of 4 had. The beds were very comfortable and even though the description of our room said "twin" murphy bed, it was really a queen which was a nice surprise. The hotel is located right across the street from a great outdoor mall. Breakfast was satisfying and we appreciated the ease of walking downstairs to eat. We will definitely stay here again!
Comment from Hotel Management
Nov 10, 2017 by Mario, Hotel Management
We appreciate the wonderful comments. Thanks Again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pinole, Ca.

Stay

Posted Nov 4, 2017
Pros: We liked the price and it was close to the wedding site.
Location: I liked that we could walk to different places.
The staff was nice and the breakfast was good. We will stay again soon.
Comment from Hotel Management
Nov 6, 2017 by Mario, Hotel Management
Thank You!
4 out of 5
Recommended
for Everyone
by A verified traveler

FACILITIES

Posted Nov 2, 2017
Cons: Facilities need major corrections so they are available to guests.
SPA was closed at 4:00 pm for repairs, which should have been done early in the day. Heat lamps & fire pits were not working.
Comment from Hotel Management
Nov 7, 2017 by Guest Experience Manager, Hotel Management
It is most unfortunate that your stay with us coincided with some essential maintenance being carried out on some of our facilities. Unfortunately, this work was scheduled with external maintenance personnel, and we were obliged to allow them to schedule the work at a time that suited them. Thank you for taking the time to leave your review, we really appreciate it, and we hope that all of our facilities will be fully operational when you next visit. Best wishes, Hotel Management
2 out of 5
by A verified traveler from Saskatchewan

Monterey stay

Posted Nov 2, 2017
Pros: Nothing
Cons: Rooms need renovation. Skylight really dirty. Bathroom walls peeling.
Hotel staff very unfriendly at check in desk. Made a long day driving even worse. Fridge in room didn't work.
Comment from Hotel Management
Nov 2, 2017 by Mario, Hotel Management
Larry, we appreciate the comments. Sorry for the inconveniences you experienced during your stay. We have made the corrections to insure our next guest has a better experience. Thanks to you and your positive feedback. Thanks Again!
4 out of 5
Recommended
for Everyone
by A verified traveler

It's in Monterey

Posted Nov 2, 2017
Location: Cannery Row, golf, aquarium, Point Reyes.
Not a walk to anywhere. Need a car, as it's on a busy road.
Comment from Hotel Management
Nov 2, 2017 by Mario, Hotel Management
Thank You!
5 out of 5
Recommended
for Everyone
by A verified traveler

Better than expected

Posted Nov 1, 2017
clean, updated and the perfect location! We booked our trip on Expedia but were treated like vip's!
Comment from Hotel Management
Nov 2, 2017 by Mario, Hotel Management
Thanks Again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with room suites

Posted Oct 29, 2017
We have stayed here before an like the roomy suites with a fireplace. The staff is friendly and the rooms and other areas are very clean and well maintained.
Comment from Hotel Management
Oct 30, 2017 by Mario, Hotel Management
Thanks Again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Oct 29, 2017
Pros: Breakfast included was a very pleasant surprise and well catered for. Good pool/spa area. Fire place in the rooms a lovely touch.
Cons: Some form of air conditioning in hot weather.
Location: Good location between Carmel and Monterey. Shopping centre with Macys and food and bar areas directly across the road, really handy.
Pleasantly surprised with the overall facilities and location of the Hotel. Lots of parking and not too big. No fuss reception for easy of check in and out.
Comment from Hotel Management
Oct 31, 2017 by Mario, Hotel Management
We appreciate the comments and glad to hear you enjoyed your visit to the Monterey Bay. Thanks Again!