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“The service staff was very friendly. I have a low level of English and used a translator, but they patiently waited for me to complete the check-in process.”

“I am writing to express my concern and profound dissatisfaction regarding a situation during my recent stay at Las Vegas I made an error in my reservation originally booking the room through Tuesday 28th instead of Wednesday 29th morning. At 3:30 PM on Tuesday, housekeeping was cleaning the room, and all our luggage and staff had been removed. It should have been evident that the room had not been intentionally vacated. My account at Hotels.com had full contact details available, my phone……

“Loved this place my family and I had such a great time. Place was everything we expected. Communication was great. Overall no issues will be coming back.”

“Hello, I wanted to share some concerns about my recent stay and request your help in reviewing whether a partial refund might be appropriate. When I checked in, I asked if it would be possible to place my room on the same floor as another family member staying at the hotel. I was told that because my reservation was booked through Expedia and listed as a private room, the hotel was unable to make any adjustments and that I would need to contact the host through the booking platform if I needed……

“I felt like the walk from the front entrance was quite the distance and you could only catch ride shares from the front entrance. Discovered this the hard way. This particular room had to be close to the pool and club area as you could hear the music late at night.”

“We all enjoyed our stay, thank you!”