Região dos Lagos Castle Hotels

"Ir Is a nivel option at a rigth price"

"La habitacion estaba limpia, y la gente que atiende en el restaurante es extremadamente genial y cortes pero la gente de recepcion no lo es. Estuvimos sin wifi el primer dia, no pudimos avisarle a nuestras familias que llegamos, pedimos que lo resuelvan y nos mintieron diciendo que el tecnico llegaba el primer dia. A la mañana siguiente fuimos para pedir que por favor resueltan la situacion pero el supervisor fue extremadamente grosero y nos dijo que le estabamos quitando su tiempo. A la tarde ya pedimos de nuevo ayuda y si bien el chico de recepcion nos di otro cuarto( aparentemente solo el nuestro no tenia wifi) cuando pedi compensacion me salieron con que ese cambio de habitacion era suficiente. Por favor que los entrenen porque no saben tratar con respeto a sus huespedes. Ellos arruinan el viaje asi que si te quedas aca, no esperes nada de hospitalidad por parte de ellos."

"It was under construction, so a bit noisy and confusing, but the staff was very sweet and friendly and accommodating! The location was wonderful! I can’t wait visit again when it isn’t under consruction. "

"Estuvimos tres días en julio. Todo estuvo perfecto, el servicio, la habitación bien amplia, la piscina, el desayuno. Nada que corregir."

"Exceptional property! Everything from the hotel staff to the food and the hospitality was outstanding! The heated pool was much appreciated and the gym was beautiful! Will definitely be returning! "

"Our AC was broken but they got us into another rook quickly, the breakfast was great, downtown was right near the hotel and had so many options. The people at the hotel are so nice. "

"Not clean at all. Bad smells throughout the hotel, not hot water, hotel staff trying to get into our room without our permission, parking is too expensive. "

"Excellent Hotel, facilities and staff service was first class."

"I arrived a day early due to my own mixup with travel dates from the UK. Staff at reception were super friendly and helpful the hotel was full I’m not sure how but they managed to accommodate me after a few internal conversations. All the staff were so helpful as my Portuguese is minimal. Europe should take a lesson off crayon customer service "