• What is Expedia+ business?
  Expedia+ business is a unique program which provides valuable features and benefits to businesses who choose to book their business travel on Expedia.com. Once a month, or once a week – no matter how frequently your employees travel for business, this free program will help you save money by earning rewards that benefit the whole company, and save you time by consolidating all employee travel in one place. Please see How it works for more information on the various features of this program.
• Is Expedia+ Business Accepting New Members?
  No. Expedia+ Business is not accepting new members at this time. To join Expedia+ rewards click here.
• How much does it cost to join Expedia+ business?
  Nothing. Expedia+ business is a free program without any fees or costs.
• How do I join Expedia+ business?
  Enroll your company for Expedia+ business by clicking Sign Up Today. Enter your company information, invite employees, and start earning rewards.

  Employees will receive invitations from the company to join with an invite code. Just enter the code with your Expedia.com username and password to join. You can create a new Expedia.com account if you don't already have one.
• How do I book travel and earn rewards for my company?
  There are no extra steps required during booking. Just sign into the Expedia.com account you used to join the Expedia+ business program and book your travel. Look for the hotels marked "Expedia Rate" to earn reward nights for your company. Booked travel will automatically appear in your company’s account.
• What kind of travel is eligible for company rewards through Expedia+ business?
  Pre-paid hotel nights of $50 or more, booked through Expedia.com or Expedia customer support, earn your company reward nights that can be converted into reward coupons. This includes pre-paid hotel only bookings and travel packages that include pre-paid hotel reservations. Cancelled itineraries and itineraries where reward coupons are used do not qualify for company reward nights.
• Are there any purchase minimums to earn company rewards or blackout dates for redemption?
  To be eligible to earn rewards, a booking must be for at least $50 per night (before taxes and fees) at a pre-paid hotel.
• Can I earn Expedia+ and Expedia+ business rewards simultaneously?
  Yes. If enrolled in both programs when you book eligible travel, you accrue Expedia+ points on your Expedia account, and your company accrues Expedia+ business.
• How does Expedia+ business work with my frequent flyer program(s)?
  As part of the program, you continue earning your frequent flyer miles and hotel loyalty points for all trips booked through your Expedia account. These miles and points are not tracked in your company's Expedia+ business account.
• Can I redeem company reward coupons for cash and airfare?
  Flexible Reward Coupons can only be used for pre-paid hotel bookings on Expedia.com, and are not redeemable for cash or airline tickets.
• How can I monitor company travel using Expedia+ business?
  All enrolled employee travel booked on Expedia.com automatically appears in your company's Expedia+ business account. Quickly view total travel spend, all employee itineraries, and company reward nights and coupons earned.
• How do I book travel, or make changes to itineraries, through the Expedia+ business site?
  At this time the Expedia+ business site only allows Administrators to view itineraries, track expenses and manage rewards.

  All travel must be booked or modified on Expedia.com by each employee, their approved travel arranger, or through Expedia customer support. Using Expedia.com, Administrators can request an enrolled employee's permission to become a travel arranger. Once accepted, the Administrators can book travel for that employee on Expedia.com. The booked travel will automatically appear in the Expedia+ business site.

  >> How to become a travel arranger
• Why do I need an Expedia account to register for Expedia+ business?
  You must have an Expedia.com account to create and use an Expedia+ business account. When you register your Company, the Expedia account you use to sign up will automatically enroll you as a Company Administrator. Company Administrators will be able to sign-in to the Expedia+ business account and monitor travel and company rewards.
• Why do I need to provide my company information and how will Expedia use this information?
  The Expedia+ business program is available to registered companies in the United States only. Expedia may use your company information to verify your company's eligibility. You can view Expedia's privacy policy for more details on how we will use your information.
• What are the rules and terms for Expedia+ business?
  See the Terms of Use for rules and further details about Expedia+ business.
• Does Expedia have any other business travel management programs besides Expedia+ business?
  Yes. As an alternative to Expedia+ business, companies spending over $100,000 per year in travel should speak to Egencia, the corporate travel arm of Expedia. Egencia offers a full suite of leading business travel tools and programs. Egencia can help you determine which travel solution is right for your company.
• Do I have to be enrolled in Expedia+ to partcipate in Expedia+ business?
  Yes, enrollment in Expedia+ business requires you to be an Expedia+ member. This allows you and your employees to enjoy the +silver tier benefits. Learn more about the benefits of Expedia+ and +silver here.
• How do I become an Expedia+ member and get +silver status?
  Within 72-hours after you've successfully enrolled in Expedia+ business, we will automatically enroll you in Expedia+ and the +silver tier. If you do not already have an Expedia+ account, we will automatically create an account for you.

Company & Employee Enrollment and Administration

• Why do I need an Expedia account to register for Expedia+ business?
  You must have an Expedia.com account to create and use an Expedia+ business account. When you register your Company, the Expedia account you use to sign up will automatically enroll you as a Company Administrator. Company Administrators will be able to sign-in to the Expedia+ business account and monitor travel and company rewards.
• Why do I need to provide my company information and how will Expedia use this information?
  The Expedia+ business program is available to registered companies in the United States only. Expedia may use your company information to verify your company's eligibility. You can view Expedia's privacy policy for more details on how we will use your information.
• How can I monitor company travel using Expedia+ business?
  All enrolled employee travel booked on Expedia.com automatically appears in your company's Expedia+ business account. Quickly view total travel spend, all employee itineraries, and company reward nights and coupons earned.
• Why should I invite employees to enroll in Expedia+ business?
  When employees enroll in Expedia+ business, all eligible travel booked through their enrolled accounts on Expedia.com earns rewards for your company. All enrolled employee travel is automatically linked to your company account where you can monitor travel information including spend, dates, and itineraries in one place.
• How do I invite employees to enroll in Expedia+ business?
  Click on "Invite Employees" on your Dashboard or in the Employees section. Copy and paste the text, or simply send yourself the invitation email including your unique company code.

  All an employee needs to do is follow the link from the invitation, enter the company code, and sign up using their existing Expedia account, or by creating a new Expedia account.
• Can I book travel for my employees enrolled in Expedia+ business?
  Yes. Expedia allows you to become a travel arranger for other Expedia.com members. Once your employee is enrolled in Expedia+ business, all you need is their Expedia.com email address to request their permission to become a travel arranger. Once they accept the request, you can start booking travel for them.

  >> How to become a travel arranger
• Can enrolled employees sign-in and access the company account?
  Only enrolled employees designated as Company Administrators can access the company Expedia+ business account.
• How do I remove employees from my account?
  To remove an employee, go to the Employees page. Click on the "X" button next to their name and confirm that you want to unenroll the employee. Once removed, any future travel booked by the employee will not be visible in the company's Expedia+ business account, and will not earn company rewards.
• What is a Company Administrator?
  A Company Administrator is any designated employee with permission to access the company's Expedia+ business account. An administrator can view employee travel, invite or unenroll employees from the company program, change another employee's Administrator status, manage rewards, and modify company settings within the Expedia+ business portal. The user who first registers the company for Expedia+ business is automatically designated as a Company Administrator.
• What is the Company Administrator Pin?
  The Company Administrator Pin is a unique 5-digit alphanumeric pin that is assigned to Company Administrators. You can find your Admin Pin on your Company Profile page.
• Why do I need to provide my Company Administrator Pin for customer support assistance?
  When contacting customer support, your Company Administrator Pin is required so that we can verify your Admin status and confirm that you have permission to access the company’s Expedia+ business account. Customer support agents may use the Admin Pin to access the company account to help resolve customer support issues.
• I am a Company Administrator and I lost my PIN. What do I do?
  If you are unable to locate the Company Administrator PIN that was originally sent to you via email, please contact Expedia+ business customer support. See the Contact Us page for more details.
• How do I make an enrolled employee an Administrator?
  Simply go to the Employees page and click "Administrator" button next to the name of the employee you would like to designate as an administrator. You may designate as many employees to be administrators as you wish.
• How do I remove an employee's Administrator status?
  On the Employees page, click "Revoke Administrator" button next to the name of the employee you would like to remove as an administrator. The employee will still be enrolled in Expedia+ business, and their booked travel will still automatically appear in your company's account.
• Where can I make changes to my company profile/information?
  You can edit your company address, phone number and EIN on your Company Profile page. Scroll down and select the Edit Company Info button.
• How do I unenroll my company from Expedia+ business?
  To opt your company out of Expedia+ business, please contact Expedia+ business Customer Support
• Do I have to be enrolled in Expedia+ to partcipate in Expedia+ business?
  Yes, enrollment in Expedia+ business requires you to be an Expedia+ member. This allows you and your employees to enjoy the +silver tier benefits. Learn more about the benefits of Expedia+ and +silver here.
• How do I become an Expedia+ member and get +silver status?
  Within 72-hours after you've successfully enrolled in Expedia+ business, we will automatically enroll you in Expedia+ and the +silver tier. If you do not already have an Expedia+ account, we will automatically create an account for you.

Rewards & Coupons

• How do I book travel and earn rewards for my company?
  There are no extra steps required during booking. Just sign into the Expedia.com account you used to join the Expedia+ business program and book your travel. Look for the hotels marked "Expedia Rate" to earn reward nights for your company. Booked travel will automatically appear in your company’s account.
• How do I check my Expedia+ business balance?
  When signed in, your company's dashboard will show a summary of your company's current Reward Nights balance and Coupons. A more detailed report of company rewards earnings and redemption is available in the Rewards section.
• What kind of travel is eligible for company rewards through Expedia+ business?
  Pre-paid hotel nights of $50 or more, booked through Expedia.com or Expedia customer support, earn your company reward nights that can be converted into reward coupons. This includes pre-paid hotel only bookings and travel packages that include pre-paid hotel reservations. Cancelled itineraries and itineraries where reward coupons are used do not qualify for company reward nights.
• Are there any minimum purchase requirements to earn rewards through Expedia+ business?
  To be eligible to earn rewards, a booking must be for at least $50 per night (before taxes and fees) at a pre-paid hotel.
• I enrolled in Expedia+ business after I booked my trip. Will I still earn rewards for that trip?
  No. Travel booked prior to company registration or employee enrollment will not earn company rewards.
• An employee booked travel on Expedia, but did not use the Expedia account associated with Expedia+ business. Will I be able to earn company rewards and view the itinerary in my Expedia+ business account?
  No. To protect their privacy, you can only view travel details and earn rewards on bookings made through an enrolled employee account.
• How do my employees earn +silver status in the Expedia+ program?
  Expedia+ business automatically enrolls all your employees into the +silver tier of the Expedia+ program. Expedia+ business will not change the way employees earn personal rewards for the travel they book through Expedia. Employees continue to earn Expedia+ points and frequent flyer miles for the travel they book through their Expedia accounts.
• What is the difference between Nights and Coupons?
  In the Expedia+ business program, eligible travel booked by enrolled employees earns "reward nights" in the company's account. These reward nights can be converted to Flexible Rewards Coupons of a specific value, when the balance of nights reaches a certain threshold. The company can then use Flexible Rewards Coupons to get a discount on future pre-paid hotel bookings on Expedia.com. See the Earning Rewards page for further details on the number of nights needed to get a coupon and the dollar value of each coupon.
• How long will it take for reward nights to be credited in my Expedia+ business account after I book a trip?
  Pre-paid hotel nights appear as pending nights in your Expedia+ business account immediately after booking. Then 35 days after a trip is completed, Pending Nights turn into Reward Nights and can be used to create coupons.
• How many Nights do I need to earn before I can get a Coupon?
  Every 10 rewards nights accrued can be converted into 1 reward coupon. See the Earning Rewards page for further details on the dollar value of each coupon.
• Is there a limit to the number of Nights or Coupons I can earn with Expedia+ business?
  There is no limit to the number of Nights or Coupons that can be earned through Expedia+ business. The more eligible travel your employees book, the more your company earns!
• Do my Nights expire?
  Nights expire 12 months from the latest reward activity in the company's account. Reward activity includes when nights are credited to the company's account and when reward nights are converted to a Coupon.
• Do my Coupons expire?
  Coupons expire 12 months after they are created by reward nights conversion.
• How do I convert rewards nights into coupons?
  Earned Nights can be converted on the My Rewards page. Simply click "Create Coupon" button. You must have at least 10 available nights before you can convert them to a Coupon.
• How do I use a Coupon?
  Coupons generated through Expedia+ business can be used to get a discount for any pre-paid hotel booking on Expedia.com. Apply the coupon during the checkout process, prior to completing your purchase.
• What kind of travel can a Coupon be used for?
  Expedia+ business Coupons can be used for any pre-paid hotel bookings on Expedia.com.
• Are there any blackout date restrictions when using a Coupon?
  There are no blackout dates to use your coupon. You can use your coupon to book over 100,000 hotels on Expedia.com, whenever you want.
• Can I use multiple coupons for a trip?
  No. Coupons cannot be combined. You can use only one Expedia+ business coupon for each trip you book.
• Can I redeem my Nights or Coupons for cash?
  No. Nights and Coupons cannot be redeemed for cash.
• Can I transfer my Reward Nights to someone else?
  No. Reward Nights balances are specific to a company and cannot be transferred.
• Can I transfer my Coupons to someone else?
  Yes. Coupons generated through Expedia+ business are completely transferable. Coupons can be used for bookings made through any Expedia account (whether or not they are an enrolled employee). Once a user "applies" the coupon during the checkout process, it cannot be transferred to another Expedia account (even if the user did not complete the purchase). If a Coupon is used to book travel through an Expedia account that is not enrolled in Expedia+ business, the company will not be able to view details of the trip it was used for.
• What is the difference between Expedia+ business and Expedia+?
  Expedia+ business is a free business-travel program that allows companies to monitor company travel and expenses in one convenient place, while earning company and employee rewards.

  
  

  Expedia+ is a free rewards program available exclusively to Expedia customers. Eligible travel booked on Expedia.com earns Expedia+ points to use toward travel rewards.
• If an employee is already enrolled in the +gold tier of Expedia+, will they be affected when they enroll in Expedia+ business?
  No, employees that are +gold status prior to joining Expedia+ business will remain in the +gold tier until they are no longer eligible as required by the Expedia+ program. Learn more about +gold eligibility here.
• Will an employee's current Expedia+ points balance be affected when they enroll in Expedia+ business??
  No, Expedia+ points earned prior to joining the program will remain unaffected. Employees can continue to earn Expedia+ points for all eligible bookings they make on Expedia.com.

Reports and Travel Management

• How do I book travel, or make changes to itineraries, through the Expedia+ business site?
  At this time the Expedia+ business site only allows Administrators to view itineraries, track expenses and manage rewards.

  All travel must be booked or modified on Expedia.com by each employee, their approved travel arranger, or through Expedia customer support. Using Expedia.com, Administrators can request an enrolled employee's permission to become a travel arranger. Once accepted, the Administrators can book travel for that employee on Expedia.com. The booked travel will automatically appear in the Expedia+ business site.

  >> How to become a travel arranger
• Does Expedia+ business allow me to restrict the purchases my company's travelers make (which flights and hotels at what prices)?
  No, Expedia+ business enables you to monitor what travel purchases your employees make on Expedia.com. If you want tools enabling you to guide and control your company travelers' future purchases, learn more about Egencia, the corporate travel arm of Expedia.
• I just booked a trip, but my account doesn't show any pending Nights. What should I do?
  Please note that the company can earn nights only on eligible travel. Please see the Rewards page for details on what travel is eligible for rewards. If you believe that your trip was eligible for rewards but the nights are not reflected in your account, please contact Customer Support by visiting the Contact Us page.
• I completed a trip two months ago, but my Nights still haven't moved from pending to available status. What should I do?
  Please contact Customer Support by visiting the Contact Us page.
• Why can't I see an employee's itinerary in my Expedia+ business account?
  An employee's travel is visible to the company, only if: The travel was booked after the employee enrolled in Expedia+ business. The employee booked the travel with an enrolled Expedia account through Expedia.com or through Customer support.
• I've unenrolled an employee but I can still see their itineraries. Why?
  All itineraries booked by the employee during the time when he/she was enrolled in the company will still be visible in the company account. Also, these trips will qualify for rewards for the company through Expedia+ business. Once unenrolled, all future travel booked by the employee will not be visible to the company.
• Why doesn't Expedia+ business show me who redeemed some of my coupons?
  Flexible Rewards coupons earned through Expedia+ business are completely transferable. If an enrolled employee uses a coupon for travel, that travel will be visible to the company. However, if a non-enrolled individual uses a coupon, that travel is not visible to the company to protect their privacy. Please see the privacy policy for more details.
• Can I see my employee's Expedia+ points?
  No, Expedia+ points are tied to the employee's personal Expedia account. Expedia+ business enables you to monitor only Expedia+ business rewards.

Employee

• Why do I need an Expedia account to register for Expedia+ business?
  Expedia+ business connects your enrolled Expedia account to your company's Expedia+ business account. This ensures that travel you book through your Expedia account automatically appears in your Company's account and eligible travel earns additional business rewards for your company.
• I got a company code to enroll in the program. What do I do with it?
  Your company code is unique to your company. When you enter your company code on the Employee enrollment page and click "Join Expedia and Expedia+ business", you will be enrolled as a member of your company's Expedia+ business account.
• What will my Company be able to see if I participate in Expedia+ business?
  Any travel you book through the Expedia account you used when enrolling in Expedia+ business will automatically be visible to your Company Administrator, and may earn business rewards for your company. This includes your name, destination, and travel details such as airline, hotel, travel dates, and trip cost. Your Company Administrator will NOT be able to see any personally identifiable information such as credit card numbers, passport information, or social security numbers.
• What will be done with my personal information?
  When you enroll in Expedia+ business, your company will be able to view your name and all travel details for trips you book through your enrolled Expedia account. No other information, such as credit-card numbers, passport information, etc. will be visible to the Company. Please see the privacy policy for more information.
• How do I unenroll from Expedia+ business?
  You can unenroll from Expedia+ business by visiting the Employee Status page. Once you unenroll, all travel booked through your Expedia account will not be visible to your company, and your company will not earn business rewards for that travel. All travel that was booked during the time when you were enrolled in Expedia+ business will still remain visible to your company. Unenrolling from Expedia+ business will not affect your personal Expedia+ points or frequent flyer miles. You will keep earning both for travel booked through your Expedia account.
• How do I book travel and earn rewards for my company?
  There are no extra steps required during booking. Just sign into the Expedia.com account you used to join the Expedia+ business program and book your travel. Look for the hotels marked "Expedia Rate" to earn reward nights for your company. Booked travel will automatically appear in your company’s account.
• What kind of travel is eligible for company rewards through Expedia+ business?
  Pre-paid hotel nights of $50 or more, booked through Expedia.com or Expedia customer support, earn your company reward nights that can be converted into reward coupons. This includes pre-paid hotel only bookings and travel packages that include pre-paid hotel reservations. Cancelled itineraries and itineraries where reward coupons are used do not qualify for company reward nights.
• Are there any purchase minimums to earn company rewards or blackout dates for redemption?
  To be eligible to earn rewards, a booking must be for at least $50 per night (before taxes and fees) at a pre-paid hotel.

  Flexible Reward Coupons have no blackout dates. They can be used to book nights at over 100,000 hotels on Expedia.com, whenever you want.
• Can I earn Expedia+ points if I enroll in Expedia+ business?
  Yes. Enrolling in Expedia+ business automatically enrolls you into Expedia+ where your employees are automatically updated to the +silver tier. Eligible travel you book will accrue Expedia+ points on your Expedia account, and your company accrues Expedia+ business rewards. Learn more about +silver tier benefits here.
• How does Expedia+ business work with my frequent flyer program?
  As part of the program, you continue earning your frequent flyer miles for all trips booked through your Expedia account. These miles are not tracked in your company's Expedia+ business account.
• Can my company see my Expedia+ points?
  No, Expedia+ points are tied to your personal Expedia account and are not tracked in your company's Expedia+ business account.
• What are the benefits of +silver tier?
  Those who are +silver tier members receive additional rewards benefits, including but not limited to:
  

  • 10% bonus on all base points earned
  • VIP Access Bonus Points
  • Exclusive hotel amenities at over 500 participating VIP Access hotels
  • Priority customer service
  • Dedicated local concierge service in Hawaii, Orlando, and Las Vegas via Expedia Local Expert

  For more information on your +silver benefits, visit the Expedia+ page.

• What if I am already a +gold member of Expedia+?
  If you have already reached Expedia +gold tier status prior to joining your company's account, you will remain at +gold tier level.
• Can I earn +gold status in the Expedia+ program?
  Yes, your eligible bookings can earn personal +reward points towards +gold status. Participating in Expedia+ business does not prevent you from earning towards the +gold tier of Expedia+.