Keene Castle Hotels

"Room was cramped, pool wasn't open, breakfast was standard."

"The breakfast options were a little disapointing. Didn’t think much of the hard boiled eggs and turkey sausage patties. No fresh fruit. Bagel/toast options were ok. "

"Our stay at Extended Stay was extremely disappointing from beginning to end. The hotel advertised breakfast, but it was really just a small grab-and-go setup with oatmeal packets and pre-wrapped muffins. Housekeeping was basically nonexistent. No one came to clean the room, empty the trash, or provide fresh towels during our stay. We had to ask for basic necessities ourselves. The check-in experience was also a mess. When we arrived, we were told our reservation had been canceled, and staff initially sent us to a room that was already occupied by other guests, which was uncomfortable and unprofessional. The room we finally checked into smelled like bug spray. To top it all off, at checkout the staff tried to overcharge me because of mistakes they made during the original check-in process. Instead of taking responsibility for their error, they attempted to pass the cost onto me. Overall, this was a frustrating and poorly managed experience, and I would not stay here again."

"The room was a bit dusty and a lamp didn't work. Also, when I opened the door to enter the room the stand for the suitcase was right there in the walkway, which was difficult to maneuver with full hands. Overall, the hotel needed a refresh as everything seems old and a bit unloved. Breakfast was also very lackluster. The staff was friendly though!"

"Wonderful excellent experience!!"

"Restaurant food is excellent. Room has a comfortable bed and sofa. Room rate a bit high."

"The room was nice. "

"Clean room, nice staff"

"Easy on site garage parking"