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"The pool and hot tub are awesome Poolside rooms are great Have never had any problems with Ruby Hospitality Group. Would recommend to all travelers. We have stayed at all of the Rubys except Sandpoint. I’m sure we will stay there soon! "

"Great location in downtown Spokane. Easy walking distance to everything. Staff was extremely helpful and kind. Good breakfast options."

"We were shuttled to a different property that was not the Grand. They were apparently overbooked! We did not get a king size bed, we did not get any information about amenities and the in hotel food was not hot and the care was very haphazard. This was a very disappointing experience. They had called and left a message asking us to call in the afternoon but we were out of cell contact. When we arrived we were told about the change. There was no indication of an adjustment just that they were sorry about it. I have not followed up yet with the hotel yet but I will! Not what we expected at all and our first bad experience with Expedia ever!"

"Lots of homeless around the property. Good breakfast. Plenty of parking."

"Beautiful historic hotel- bed is quite high off of ground which could be difficult for some ."

"We had a great stay"

"Great location for walking. Walk the falls of the river, the large parks or downtown. Daily free cocktails and food. Nice breakfast included. Very curious and friendly staff. Got the room with a balcony overlooking the river and it was well worth the extra money"

"No hot tub, but a clean room and a park very close for the doggies."

"Only had one agent to checkin…. Line was almost out the door. Finally a 2nd agent came in….. we had to fix the toilet in our room!! Also was not provided enough towels . Our reservation was for 3 and only had linens provided for one!! When the front desk was contacted we were told housekeeping was not in yet (a 45 minute wait!) unacceptable to us as we were planning to be out the door before then! I asked if maintenance or someone other than housekeeping could provide the towels….which is what happened but the front desk did not offer that upfront!! Just little things that added up to to make my stay disappointing!! Went and stayed at a different hotel 2nd night that was nearby and will choose it over the Centennial in the future."