“The restaurant, coffee service, and breakfast staff were outstanding—attentive, welcoming, and truly delivered an excellent guest experience.
Unfortunately, the check-in experience was disappointing. I was surprised that my valid U.S. REAL ID driver’s license was not accepted, and the focus seemed to be on what couldn’t be done rather than finding a solution. The front desk team would benefit from additional training on what it means to deliver a world-class guest experience by listening,……
“The restaurant, coffee service, and breakfast staff were outstanding—attentive, welcoming, and truly delivered an excellent guest experience.
Unfortunately, the check-in experience was disappointing. I was surprised that my valid U.S. REAL ID driver’s license was not accepted, and the focus seemed to be on what couldn’t be done rather than finding a solution. The front desk team would benefit from additional training on what it means to deliver a world-class guest experience by listening,……
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