Sowayma Vacations from $517

I think the price is a little over for what the hotel is offering, whether it is the services or cleanliness of the rooms. I booked the wedding hall in addition to the room. The wedding planner was MIA. Never answered or returned any of my calls. Also theu changed the dance floor color and put one which we never asked for. The spa dude was rude as well. I told him that I have two nights reservation, a wedding hall and I got one room for my brother. when i asked about the 20% discount on spa for guests, he told me that i should come the day I check in. Just because we came a day before for the spa, and I already paid the hotel around 11000 dollars between wedding and room reservation, they couldn't give 6JD discount. This is insane. So cheap!!! The wedding planner is another story. She knows nothing about plans, events and customer service and relationss. Never returned a call after they got all the money. Very cheap, sad and disappointing. Not recommended at all. Never call them for any services!

A Deeply Disappointing Stay That Fell Far Short of the Four Seasons Standard I need to share what happened during my family's recent stay. I was abroad, and I had to get involved by phone to help sort things out. I've also been a Four Seasons Spa member for years, and frequent traveler to Four seasons globally so I know what the standard should look like this stay didn't come close. Check-In:Staff seemed surprised the room was booked through Hotels.com. One said, "We wonder how they booked it," right in front of my family. I ended up on the phone helping sort out the confusion. Not a good start. Privacy Concern:My family used their own key to enter the room and found a housekeeping staff member already inside, door closed, no cart or sign outside. Right after, another staff member came in offering extra toothpaste. This was after 6:00 PM. Entering a closed room with no warning outside is not okay, and it made my family feel unsafe. Check-Out Issue:We paid everything owed and left our bags with the concierge. When my son came back, he was told the bags would be held until we paid 70 JD for minibar items beer, nuts, and Red Bull. My kids don't drink and are allergic to nuts. After back and forth, staff admitted it was a mistake and released the bags. Each issue alone is bad enough. Together, they show real problems with how this hotel is run.