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Reviews of Zenitude Hôtel - Résidences Mandelieu La Napoule

3 out of 5
Zenitude Hôtel - Résidences Mandelieu La Napoule
161 rue Yves Brayer, Mandelieu-La-Napoule, Alpes-Maritimes

Reviews

8.0

Very Good

Rating 10 - Excellent. 101 out of 296 reviews" "
Rating 8 - Good. 128 out of 296 reviews" "
Rating 6 - Okay. 42 out of 296 reviews" "
Rating 4 - Poor. 13 out of 296 reviews" "
Rating 2 - Terrible. 12 out of 296 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carmen

Liked: Cleanliness, room comfort
Comfy, clean and convenient.
Lovely, surprisingly spacious apartment with loft bedroom. Excellent roomy shower with two heads. Comfy beds. Easy check-in, check-out process.🙂 The only thing wrong was a broken stovetop. We couldn't get the elements to heat up -- even after going online to research the brand.😐
Stayed 1 night in Nov 2023
Response from Camille - cheffe de réception on Nov 20, 2023
Chère Carmen, Nous vous remercions pour votre commentaire.Nous sommes ravis que votre séjour se soit bien déroulé.Nous sommes navrés que votre plaque n'ait pas fonctionné, l'avez-vous signalé à la réception? Nous aurions pu faire passer notre technicien afin de vous apporter une solution rapidement

4/10 Poor

Vili

Stayed 4 nights in Aug 2023
Response from Camille - cheffe de réception on Oct 28, 2023
Bonjour, Nous sommes navrés de constater que vous n'avez pas été satisfait de votre séjour, n'hésitez pas à nous contacter afin de nous indiquer vos remarques.

6/10 Okay

Csaba

Stayed 10 nights in Aug 2023
Response from Camille - cheffe de réception on Oct 28, 2023
Bonjour, Nous vous remercions pour votre retour

10/10 Excellent

SOUFIANE

Stayed 1 night in Aug 2023
Response from Camille on Sep 11, 2023
Bonjour Soufiane, Nous vous remercions pour cette superbe note.Au plaisir

2/10 Terrible

Ashok

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Never felt safe in this property, very tiny rooms/ space. Multiple windows broken / not working, doors barely locking after multiple trials. Unfortunately, I would not recommend
Stayed 1 night in Aug 2023
Response from reception on Sep 11, 2023
We are sorry to see that your stay did not live up to your expectations.We would like to apologize for the inconvenience despite the visit of our technician

8/10 Good

david

Stayed 5 nights in Jun 2023

6/10 Okay

Darlene

Traveled with partner
Liked: Cleanliness, amenities
Zenitude is an ok place.The rooms themselves are fine and are a great size. The bed was comfortable and its unique as the main bed/ bedroom is upstairs. The kitchen is well equipped. The location is about a 15 minute walk (uphill) to the train station and main restaurants and 20 min to the harbor. Unfortunately, the property grounds are not well kept with overgrown grass, bushes and weeds. The biggest issue for us is the sewer smell in the bathroom. We needed to keep the door closed to keep the smell contained. The first condo we were in the smell was everywhere. Thankfully, the lovely front desk person let us move to a different condo, which was better. I think the drainage in the area is lacking. So overall, we had an ok stay.
Stayed 2 nights in May 2023

2/10 Terrible

peter

Disliked: Amenities
Front desk closed at 8 pm. I arrived at 10 pm and my taxi was unable to access the reception area. They claim to have sent me a message but I never received it. Terrible location and had to get a taxi to another hotel as Zenitude is remote and not good for gusets without a car.
Stayed 1 night in Oct 2022
Response from Sabrina Zenitude on Oct 6, 2022
Dear sirWe are really soory about the disagrement.From our computer for all our late arrival we send a message with the gate code and the pin code for the safe so you can pick up your key easily.Near to our main entrance you have a board with a phone number you can contact to reach us during the closing time of the reception. We hope that you will come back to our residency to have a better experience.Best regardsSAbrinaManaging director

2/10 Terrible

Mustapha

Liked: Amenities
Stayed 3 nights in Sep 2022

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, room comfort
Fantastic location, well maintained and comfy
This was our end location for our European tour and it was the perfect place to spend the majority of our holiday. Starting with location, it’s just a 10-15 minute walk to the centre of the village and the beaches, or you can use the free MIMO bus which has stood right at the entrance. The accommodation was lovely and clean, beds were super comfy, air con was very powerful and much needed during the heatwave they had whilst we were there. Pools are clean, constantly maintained and big enough to accommodate all the guests required. Laundry for 5 euro a wash is excellent too. It’s such a shame that the on-site restaurant/bar is no longer open, this would have been a great addition and another option for dining out. Overall I highly recommend staying at Zenitude and should we visit this area again, wouldn’t hesitate to stay here again.
Stayed 10 nights in Jul 2022

2/10 Terrible

Sonia

Traveled with family
Disliked: Cleanliness, room comfort
Disgusting behaviour from the staffs
The hotel it self was fine but the people running it are awful and rude, I paid at check in and was charged €100 after I checked out without knowing, apparently the hotel was left dirty, dirty meaning, the bed wasn’t made and the towels weren’t folded back to how they were. No hotel expects their costumers to clean up after they have left! And no policy was explained when checking in for this matter. Hotels have cleaners for a reason I don’t see how the guests staying are expected to clean the whole place before leaving specially with kids. When calling to inquire about the money being taken they simply just hung up and did not pick up after several calls. It’s broad daylight robbery and I will be taking this matter further until a refund is issued. If policy was explained I would have understood, but as nothing was explained and a payment was taken without an approval I will be taking this matter further. Staff are very rude to English people. Think twice before staying!
Stayed 3 nights in Jun 2022
Response from Direction Mandelieu on Jul 6, 2022
Madam, I thank you for your feedback, When each client arrives, the reception (all of whose receptionists speak English without difficulty) has the same message: Departures are until 11:00 a.m. Before leaving we ask you to clean the used dishes and put them away in the cupboards take out the trash in the containers outside remove the sheets from the bed and put them on the floor in the bathroom clean up before departure. On the day of your departure, our housekeeper went around your accommodation and took photos of the state in which you left the accommodation: dishes left on the table and sink with food in them used towels in the cupboards layers filled on the ground used can found in the bathroom cupboard.... no longer an apartment made very dirty We have actually taken 100th in restoration costs: costs which are stipulated in the internal regulations which are found in all our accommodation in French and in English. (Rehabilitation costs are normally a minimum of 200e for an apartment.) The reception explained to you on many occasions following your incessant calls the reasons for this levy... In view of the time spent by 2 people for the restoration of your apartment, it is obvious that there will be no refund issued. I wish you a good day. Best regards, Sabrina Managing Director

6/10 Okay

Vasile

Traveled with family
Liked: Cleanliness, property conditions & facilities
I liked the apartment setup - a small living area with kitchenette downstairs and a bedroom upstairs. I liked the patio too. Plenty of things to do on the property. On the disappointing side: no electrical outlets upstairs, hard to find the bathroom light switch, the soap/gel bottle in the shower was empty and when reported they never brought on time (waited one hour and took a shower anyway).
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant place to stay for a family with kids. Beaches nearby are great, so you are literally 5 minute drive or 20 minute walk from the beach. Coffees nearby in Mandelieau are also very good
Stayed 4 nights in Aug 2019
Response from Céline on Aug 22, 2019
Dear guest We thank you for your nice description. Best regards

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartments! Lots of space and they were new and clean inside. I’d stay here if you have a car, so you can drive to the beaches. Busses and trains are close too!
Stayed 3 nights in Apr 2019

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appart’City Cannes
Lovely pool and onsite restaurant nice. in summer 2018 the staff were fantastic, especially the entertainment team
Stayed 5 nights in Jul 2018

8/10 Good

Jill

Not on the beach, but a lovely place!
A beautiful setting. A bit like a campsite but with apartments rather than tents. Swimming pool is a major attraction. We had an excellent meal at a reasonable price. Fun music and entertainment. Only sorry no bar or restaurant open during the afternoon. Very comfortable beds!
Stayed 1 night in Aug 2018

6/10 Okay

mr a, Salford

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed with a 8 night stay!
A last minute family of 3 booking. Dont expect any frills or great comforts. Check-in was pleasant enough and quick. 1st impressions of the 1 bed apt were certainly not good. Whilst ours was just a step from the (quieter) Pool B and the apt was spotlessly clean, the comforts are very sparse. The sofa bed was already converted for sleeping and because the apt is so small, there is no couch to sit on. There is only a small table and 4 hard chairs. TV only shows French channels. Kitchenette is literally tiny and does not even come with a kettle! They give you a coffee percolator which is fine if you have ground coffee, but if not!. There was enough crockery, glasses etc but no surface wipes for the kitchen or table for a weeks use (egh!) Only 2 very small refuse bags are in the kitchen that you need to empty yourselves to the communal bins. Replacements have to be collected from reception. The combined toilet and bath/shower is again tiny and can only hold 1 person at a time. Not enough toilet rolls (again you collect more from reception yourselves) Nowhere near enough towels to last a weeks stay, so if you need more, then again back to reception (or follow round one of the cleaners that are swapping over a recently departed apt!) 1 small bar of wrapped soap and cheap shower gel are provided. The upstairs bedroom with small double bed is sparse. The safe is only with a key (again from reception)No door on the room, so every noise is heard throughout. Gardens look tatty
Stayed 8 nights in Aug 2018

8/10 Good

Verna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located apartment style hotel. Great price for the area.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was well. Great stay, good amenities. Good location, quiet place..
Stayed 7 nights in Aug 2017

8/10 Good

harmo77, Barnsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little Villa.
Lovely rooms, almost like a small family Villa with a clean, shared pool. Staff were fantastic. Definitely need a car if you stay here, however we realised this when we booked. Fantastic base for discovering the local area, Cannes and Nice. Only thing missing was a shop on site for essentials or fresh bread rather than the full breakfast in the brasserie.
Stayed 7 nights in Jul 2017

4/10 Poor

Ben, UK

Disliked: Property conditions & facilities, room comfort
Needs urgent upgrade
I can see how in the past this place would have been delightful however it clearly needs money spent on it. We eventually settled on 3 rd apartment offered due to missing items like microwave, TV wires, light bulbs , wifi router etc!

6/10 Okay

Pantelis, London, United Kingdom

Liked: Cleanliness, room comfort
Disliked: Staff & service
A nice place but make sure it is what you are after
The villas were nice and comfortable, but, i found that the website was a bit missleading with the photographs as it makes it look like a hotel. The villas are your own individual appartment and it doesnt feel as part of a hotel. In fact i cant call it a hotel. The pools were ok but it was like having a pool in your own back garden. There is no service and you wont be having any cocktails at the pool if thats what you expect. Also its very quiet which can be good or bad depending on the holiday you are after. Whilst the location is beautiful, the place is only ideal for people with a car, as its a bit outide from anything else. I noticed that most residents there were french nationals who were having their holidays there with their cars. So not really ideal if you are from abroad looking to have the whole hotel, service, fun holiday experience. Also a bit dissapointed with the internet service, as we couldnt get signal in the villa, and even outside the reception there was only a faint signal, so could be frustrating if you rely on the net to stay in touch with your business etc. If you want to get to central Cannes from here, the local train station is about 10 minutes away by foot, but bare in mind that trains from that station run only every 1-2 hours. But there are also buses. But overall its a beautiful place and location, peaceful, and the villas are nice. So it can be great depending on the experience you are looking for.

8/10 Good

Doug, London

Liked: Cleanliness, room comfort
Good value for the family
Overall this was pretty good. My wife and I went with our two kids aged 5 and 3 at the end of May The location requires a car. Its over the "hill" from downtown La Napoule. That said its close to the beach where you can park (if your early) and 15 mins from Cannes. Its a greeat base to explore the hill towns - Tourettes being a fave with the kids. The room: There are two levels - a double upstairs with air con and two singles downstairs in the living room( this comes out of the sofa but we kept as beds all week). There is also a dinning area for 4 , kitchen and bathroom with bath and shower. Its clean but a little faded. Kitchen is fine it lacks an oven but is equipped well. It has a microwave which may well have been able to be used as an oven as well but our ineptness probably prevented us from using. Room was comfortable if not spectacular- it is good value in this part of the world. The hotel has two pools both unheated but temperature just about OK. There is also a restaurant on site which looked well used but we did not visit. Locally there is a large supermarket a couple of minutes drive away and some decent restuarants in La Napoule itself. It suited us as it meant after the kids went to bed we had a seperate area to relax and converse. We would recommend . Clientelle is mainly French and Italian

10/10 Excellent

francoise

Traveled with family
Liked: Cleanliness, amenities
Tres pratique
Stayed 1 night in Feb 2024
Response from Camille - cheffe de réception on Feb 24, 2024
Chère FrançoiseNous sommes ravis de lire que vous avez apprécié votre séjour.Au plaisir de vous recevoir de nouveau

10/10 Excellent

Elisabeth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Impeccable rien à redire
Stayed 1 night in Feb 2024
Response from Camille - cheffe de réception on Feb 15, 2024
Bonjour, Nous vous remercions pour votre retour positifAu plaisir de vous recevoir de nouveau

10/10 Excellent

richard

Business traveler
Liked: Cleanliness, room comfort
excellent
superbe accueil. chambre parfaite je reviendrai
Stayed 1 night in Jan 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Camille - cheffe de réception on Jan 19, 2024
Bonjour, Nous sommes ravis de constater que vous avez apprécié votre séjour dans notre résidence.Au plaisir de vous recevoir de nouveau

10/10 Excellent

thil

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Camille - cheffe de réception on Jan 19, 2024
Bonjour, C'est avec plaisir que nous constatons que vous avez passé un agréable séjour.Nous serions ravis de vous accueillir de nouveau

6/10 Okay

FLORENCE

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
le calme était présent, facilité pour se garer mais gros problème avec la Wi-Fi et en ce qui concerne le chauffage pas assez pour l'habitation en cette période .
Stayed 1 night in Nov 2023
Response from Camille - cheffe de réception on Jan 20, 2024
Chère FlorenceNous vous remercions pour votre retour.Nous avons bien pris note de votre remarque et allons tout mettre en œuvre pour nous améliorer.En espérant que vous ayez apprécié votre séjour

6/10 Okay

Patrick

Stayed 7 nights in Oct 2023
Response from Camille - cheffe de réception on Nov 8, 2023
Cher Patrick, Nous vous remercions pour votre retour.N'hésitez pas à nous contacter afin de nous faire part de vos remarques.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
perfecto
Stayed 1 night in Oct 2023
Response from Camille - cheffe de réception on Oct 28, 2023
Bonjour,Nous vous remercions pour votre très bonne note.Au plaisir de vous recevoir de nouveau

10/10 Excellent

Buisson

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Camille - cheffe de réception on Oct 28, 2023
Bonjour, C'est avec plaisir que nous constatons votre satisfaction.N'hésitez pas à réserver votre prochain séjour directement sur notre site internet

8/10 Good

Ana

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Camille - cheffe de réception on Oct 28, 2023
Chère Ana, Merci à vous pour cette bonne note.Au plaisir de vous recevoir de nouveau

8/10 Good

Thorsten

Traveled with family
Liked: Cleanliness, amenities
pas assez de prise d'électricité, bouilloire en mauvaise état, d'autres meubles à réparer
Stayed 2 nights in Oct 2023
Response from Camille - cheffe de réception on Oct 28, 2023
Bonjour, Nous vous remercions pour votre retour et avons pris note de vos remarques.En espérant vous recevoir de nouveau afin de vous laisser une meilleure impression

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of room. Private two-storey unit. Nice swimming pool.
Stayed 1 night in Oct 2023
Response from Camille - cheffe de réception on Oct 28, 2023
Cher Léo, Nous sommes ravis de lire que votre séjour s'est bien déroulé.Au plaisir de vous revoir

8/10 Good

christian

Liked: Cleanliness, room comfort
Stayed 8 nights in Sep 2023
Response from Camille - cheffe de réception on Oct 28, 2023
Cher Christian, Nous sommes ravis que votre séjour se soit bien déroulé.Au plaisir de vous accueillir de nouveau

8/10 Good

Romeo Jr

Traveled with family
Liked: Cleanliness, room comfort
Tutto ok tra ne check se unpo prima meglio tipo 10-11:00 non 15:00
Stayed 1 night in Sep 2023
Response from Camille - cheffe de réception on Oct 28, 2023
Bonjour, Nous vous remercions d'avoir séjourné dans notre établissement, nous espérons vous revoir bientôt

10/10 Excellent

Sonia

Stayed 1 night in Sep 2023
Response from Camille on Sep 11, 2023
Bonjour Sonia, Merci à vous pour cette note.A bientôt

10/10 Excellent

David Ricardo

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Todo muy bien
Todo Perfecto ubicación perfecta cerca supermercado centro comercial gasolinera. Y a un kilómetro caminando tienes playas espectaculares.
Stayed 4 nights in Aug 2023
Response from Camille on Sep 11, 2023
Dear David, Thank you for this noteWe hope to see you again

6/10 Okay

Alexis

Traveled with family
Liked: Room comfort
Plusieurs points sont à amélioré
Le logement n'était pas nettoyé correctement, il y avait des traces sur les fenêtres, la clim présenté des traces de également. Les volets était cassés et les meubles assez agés et endommagés. Sinon le logement était bien.
Stayed 1 night in Aug 2023
Response from Camille on Sep 11, 2023
Bonjour Alexis, Nous vous remercions d'avoir pris le temps de partager vos impressions.Nous avons bien pris note de vos remarques et les transmettons aux services concernés.En espérant que vous ayez profité de la Côte

10/10 Excellent

Guido Italo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Struttura molto carina con casette semi-indipendenti e piccolo giardino dove mamgiare. Per 4 persone è la giusta soluzione. Non è vicino al mare, ma in 5 minuri si raggihngono le spiagge di Mandelieu e Theoule.
Stayed 2 nights in Aug 2023
Response from Camille on Sep 11, 2023
Dear guestthank you for this positive feedbacklooking forward to welcoming you again

8/10 Good

Yamina

Traveled with family
Liked: Room comfort
Très bon séjour dans l’ensemble.
Stayed 7 nights in Aug 2023
Response from Camille on Sep 11, 2023
Bonjour Yamina, Nous vous remercions pour ce retour.Nous sommes ravis que votre séjour se soit bien dérouléAu plaisir

8/10 Good

Belinda

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Tout est bien dans l’ensemble, nous avons été bien accueillis ils sont très agréables, la résidence est super, espace de jeux pour enfants , seul bémol qu’il insiste un peu pour le ménage sa laisse à désirer.
Stayed 6 nights in Aug 2023
Response from Camille on Sep 11, 2023
Chère Bélinda, Merci à vous pour ce retour.Nous allons transmettre vos remarques à notre gouvernante afin d'accentuer le contrôle.Au plaisir de vous revoir

6/10 Okay

SAMIRA

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Le personnel est très sympathique, souriant et réactifs. Le calme a été présent tout au long de notre séjour. En revanche tout manque d’entretien ; les maisons sont terriblement salles ,la piscine également . Manque de transat
Stayed 6 nights in Aug 2023
Response from Camille on Sep 11, 2023
Bonjour Samira, Nous vous remercions pour ce retour.Nous notons les points relevés afin de les transmettre aux services concernés.Au plaisir

10/10 Excellent

pierre olivier

Traveled with family
Liked: Cleanliness, room comfort
Super séjour, le logement est propre et fonctionnel avec la climatisation qui fonctionne bien et la petite terrasse . Les 2 piscines sont bien et les transats aussi
Stayed 1 night in Aug 2023
Response from Camille on Aug 20, 2023
Bonjour, Nous vous remercions pour ce commentaire très positifNous serons ravis de vous recevoir de nouveau

10/10 Excellent

Ilias

Stayed 4 nights in Aug 2023
Response from Camille on Sep 11, 2023
Cher Ilias, Nous sommes ravis que votre séjour se soit bien déroulé.Au plaisir de vous accueillir de nouveau

10/10 Excellent

Mirko

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Camille on Aug 20, 2023
Bonjour, Nous vous remercions pour votre retour positifAu plaisir

8/10 Good

Antoine

Traveled with family
Liked: Amenities
Rapport qualité prix , très bien. Emplacement géographique excellent
Stayed 8 nights in Aug 2023
Response from Camille on Aug 15, 2023
Bonjour Antoine, Nous vous remercions pour ce retour positif.Nous sommes ravis de constater que vous avez apprécié votre séjour.Au plaisir de vous recevoir de nouveau

8/10 Good

Yurii

Stayed 7 nights in Aug 2023
Response from Camille on Aug 15, 2023
Bonjour, Nous vous remercions pour votre retour.Au plaisir