Indoor pool, sun loungers
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Reviews of Crown Regency Hotel and Towers

4 out of 5
Crown Regency Hotel and Towers
Tower 1, Fuente Towers, Brgy Santa Cruz, President Osmena Boulevard, Cebu, Cebu

Reviews

6.4
Rating 10 - Excellent. 132 out of 952 reviews" "
Rating 8 - Good. 281 out of 952 reviews" "
Rating 6 - Okay. 223 out of 952 reviews" "
Rating 4 - Poor. 190 out of 952 reviews" "
Rating 2 - Terrible. 126 out of 952 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

DAVID

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Employees are amazing, room was great. Lots of construction which is needed to upgrade exterior of hotel. Limited hot water was a pain in the....pool being updated, needs good cleaning!!
Stayed 3 nights in Mar 2024

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
Food was bad. Wifi cut out every 10 minutes. Aircon didnt work. Staff was no help. No hot water. Kids playing in the hallways even after complaining to staff about it.
Stayed 7 nights in Feb 2024

2/10 Terrible

Christian

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The check in counter folks and staff were so nice and polite but … on the second night… There was a RAT in my room… it crawled over my feet and hid underneath my bed… I left, they forced me to move rooms… but there was no way I’m staying at that place… Sad part too is that they did not refund me for the remaining days of my stay… That place should be condemend… The shower was not draining water…and the elevators would only take you to a certain floor… you have to step out in the middle of a dark dimmed level to hop on a different elevator…this place is run down… This place is filthy - DO NOT STAY HERE!

8/10 Good

leo

Stayed 3 nights in Jan 2024

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with incredible view. Grand Parade no longer goes this way. Very disappointing but perfect for circle and shopping.
Stayed 2 nights in Jan 2024

2/10 Terrible

Shaun Mae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Cristina

Stayed 1 night in Jan 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom Hell
the room was not ready and very hot The toilet was flushing continuously called 4 times they worked on it but never got working This caused noise n smell for whole time there did not compensate for this
Stayed 2 nights in Dec 2023

10/10 Excellent

Eugene

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location and walkable for restaurants and stores
Stayed 2 nights in Dec 2023

8/10 Good

GUYDE, Rockwall

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to places I want to go.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and attentive, fulfilling many of my small requests such as being neighbours with a friend and having breakfast boxes made for early tours. The hotel itself was nice for Cebu, the rooms were modern and not lacking in anything. There was a good pool and gym available for use. The area is busy, near a major roundabout so there will be honking 24/7. My advice would to be to stay on the 19th floor and below because there is a split elevator system which can be inconvenience to use. I stayed in the 27th floor and would have to change on the 19th. Otherwise great location with a supermarket, street food and laundry nearby.

4/10 Poor

William

Liked: Cleanliness, staff & service, property conditions & facilities
very convenient to walk around.it was clean but no hot showers and the food for breakfast was not western friendly. it was purely Asian.
Stayed 12 nights in Nov 2023

4/10 Poor

Charna

Traveled with group
Liked: Cleanliness
Disliked: Amenities
I stayed for 2 nights The ‘hot’ water was only 6-10 (am&pm) the temperature was lukewarm at best. I needed two lifts to get to my floor, which was inconvenient & a lot of waiting No help with bags (someone is present to open a door at the entrance) When I asked for a bottle of water the staff said ‘no.’ And directed me to a shop. Then when I questioned there being no water in the hotel the staff said it’s complimentary only and I’ve had my bottle. I then was able to pay extra for another 250ml bottle. The toilet was practically falling off the wall, swaying if I sat down. The staff said they’ll let maintenance know when they’re back. Was served a gone off salad and told the lettuce is off bcs the dressing…. I had to seek and drag a subbed with the male staff free & watching me struggle Breakfast was trash. Near a shopping center which is good but busy ‘city’ area. Safe but not a holiday destination Very old facilities & difficult to turn the tv off Good sized room I was able to make a call through the reception phone which was helpful so they don’t get a terrible rating.
Stayed 2 nights in Nov 2023

6/10 Okay

brian

Traveled with partner
Liked: Staff & service, property conditions & facilities
Hotel was good...room service and breakfast buffet were excellent..staff were great..close to everything you need
Stayed 5 nights in Nov 2023

10/10 Excellent

Heidi, Paget

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Jelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Manuel

Liked: Staff & service
Disliked: Cleanliness
The property is somehow different now compare in the past management, they doesnt have toothpaste or even brush. Aircon is not that cold, i still need to contact with the maintenance to have it fix. We havent stay there on our first night because my uncle was upset about the check in time. We were so tired at our flight and its more than 2 pm still rooms are not available yet. The staff are nice and very accommodating
Stayed 2 nights in Oct 2023

4/10 Poor

Scott

Traveled with family
Disliked: Amenities
No hot showers, Luke warm at best. Breakfast was not geared to foreigners at all. Hotel was not as advertised on your web site. No bar and casino was just a few card tables. I won’t ever stay there again!!!!
Stayed 7 nights in Sep 2023

8/10 Good

Josie

Stayed 1 night in Sep 2023

6/10 Okay

Goering

Stayed 8 nights in Aug 2023

10/10 Excellent

MARIETTA S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet spacious facilities the aminities are good.
Stayed 2 nights in Aug 2023

4/10 Poor

BEVERLY JOY

Stayed 2 nights in Jul 2023

10/10 Excellent

monaliza

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love the staff rhey are helpful and friendly
Stayed 1 night in Jul 2023

10/10 Excellent

ARCHIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a safe stay in the hotel. I am satisfied customer.
Stayed 1 night in Jul 2023

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value - walkable to night spots. Pool itself was fine, but pool area on roof was a bit shabby. And many features of the hotel on the website aren't open (e.g. rooftop zipline, etc)
Stayed 1 night in Jul 2023

10/10 Excellent

Richard, South Morang

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Crowne is great hotel with spectacular views of sea or mountain. Breakfast was good, beds clean and comfortable. Close to shop and massage within the building area. Walked 5klm morning around area and safe, although had beggar last night asking for money in a drugged stupor, so just be aware when walking locally at night. Howe r you have Robinson mall and other shops in area so it still is our go to place in Cebu.
Stayed 1 night in Jul 2023

4/10 Poor

Daniel

Stayed 1 night in Jun 2023

6/10 Okay

Mary joy

Traveled with family
It was an okay experience
It was okay stay, not too bad
Stayed 2 nights in Jun 2023

4/10 Poor

Cyrus Matic, Westport

Liked: Staff & service
Disliked: Property conditions & facilities
The property needs a major renovation. The glass windows are dirty, the room needs upgrade, had sinus infections due to the muggy smell.
Stayed 3 nights in May 2023

4/10 Poor

Brian

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When I was planning for my trip, I trying to choose between three different properties. The main deciding points for choosing Crowne Regency over the other two hotels were the Chinese restaurant on site, the gun shooting on site, as well as the Skywalk and rides. All were shown and advertised on the the hotel website when I was deciding which hotel, but when I arrived, none were available. Also there was no laundry service onsite. No hot water. When we arrived we were told the hot water was being regulated. As certain times there would be hot water, and other times no hot water. There was NEVER any hot water at anytime. There also a leak with the sink faucet. Finally, the Chinese restaurant that I enjoy so much, was partially transferred to the second floor. On my first day I ordered Wang Chow fried rice. They said it included Shrimp. I told them I was allergic to shrimp, and can they put the shrimp on the side for my friend who likes shrimp. They said yes. When my order arrived, I received a side plate with a single (one) shrimp. WOW... I have stayed at Crowne Regency numerous times before and I have always enjoyed my stay. I guarantee I will never stay Crowne Regency again. When I arrived I was told the hotel had new management. It seems the new management is failing badly.
Stayed 3 nights in May 2023

8/10 Good

RANDY

Liked: Staff & service
This property needs updates!
Stayed 1 night in May 2023

10/10 Excellent

Charles Britt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place.
Stayed 4 nights in Apr 2023

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Best for business. Not recommend for leisure. Hotel is showing it's age. Staff was friendly and helpful. Room was clean. Hot water was not hot and had limited availability. A/c was not performing well. Area surrounding hotel had burned out and damaged buildings. Nice food court and shopping nearby.
Stayed 3 nights in Apr 2023

8/10 Good

Elmer, Reno

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent; location is very good
Stayed 1 night in Apr 2023

8/10 Good

Aquilina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Fitzroy

Liked: Cleanliness, staff & service
The room was big. Hot water did not work. I was moved to another room. Not much better. Staff was great very very professional and helpful.
Stayed 5 nights in Mar 2023

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very helpful.
Stayed 2 nights in Mar 2023

6/10 Okay

Carl

Stayed 8 nights in Mar 2023

6/10 Okay

Joy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Arrived and checked in late at night. It went smoothly. Nice view of the city from our room. Room was spacious so it was good. However, hot water in the bathroom is available on certain time only. With regards to their parking space, we had no problem except we need to request a validation slip in their front desk to be given in parking tollboth every time will go out of the building aside from the parking card they give once you enter their parking area. Outside condition of the building when you look at it is not maintained and seems an abandon building. Exciting amenities no longer operational. Overall rating would be 6. Their location from the tourist spots is good. Staff are nice and would be a plus point if they would greet guests to feel welcome at their hotel. Hot water in showers at all times is a must for me. Hassle free in and out of their parking area would be better. I think parking card itself will suffice their monitoring and validation slip should be abolished. Outside appearance and look of the hotel will greatly affect and attract future clients.
Stayed 2 nights in Mar 2023

8/10 Good

RICHELLE

Stayed 4 nights in Feb 2023

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked the view and friendliness of the staff. Good service overall. close to shopping mall and bank.
Stayed 13 nights in Jan 2023

10/10 Excellent

BRUCE, Springfield

Stayed 1 night in Feb 2023

6/10 Okay

james

Traveled with partner
Liked: Cleanliness, staff & service
Like most hotels still getting over the pandemic.. breakfast was much better before the pandemic
Stayed 1 night in Jan 2023

4/10 Poor

Marie Filipina

4/10 Poor

JAYSON CRUZAT

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Meet my expections, well located. Good value.
Stayed 3 nights in Jan 2023

2/10 Terrible

Ernie, Elmhurst

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is crazy poor .. stay away from this place if you can. Do not bother

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except for the morning, Buffay food. The food was not very good. It all seemed stale and old. Other than that, everything was great.

4/10 Poor

Lap

Disliked: Staff & service
Service was not responsive , slow and property unclean