2/10 Terrible
Tamika J., Philadelphia
Jun 3, 2024
Disliked: Cleanliness
Do Not Rent waiting and fighting for REFUND
Where should I begin? The overgrown backyard, the huge puddle of water on the floor, the powerless front door lock, the evidence that mold had been under the kitchen sink (also near puddle), the owner and VRBO customer support not being responsive or the ROACH that crawled across the kitchen counter. Arriving at the location at 3pm which was checkin time after driving all night all I wanted to do was to take a shower and catch a nap. I immediately noticed grass as tall as my grandchildren's torso's but decided that I would not make it an issue. The keypad was without power and it took about an hour before we were able to enter. Upon entry there was a rut and a hole in the kitchen floor that looked like it came from water damage. I continued on and walked upstairs and everything looked neat and orderly there. On my way back out to the car I noticed a huge peddle of water on the floor behind the kitchen island. I looked under the sink to see if there was a leak or water. I did not find any but i could see where mold had been cleaned up from this area in the past. As a family of asthmatics with sever allergies esp mold staying was not an option. After contacting VRBO CS I was told to go back or I was canceling without the possibility of a refund. I kept being told that they could fix everythin that evening. It was discovered that a power outage three days prior had left the puddle on the floor, the fridge was off for days and i'm sure mold present. I rented a hotel.
Tamika J.
Stayed 3 nights in May 2024