Hamburg, Germany Hotel Rooms at the Accor

Underground station outside the door. Brilliant location. Staff couldn't do enough to help. Would definitely return again.

Stayed for two nights for a weekend away. Excellent location, friendly staff, comfortable and spacious room and impeccably clean. Would recommend and would definitely stay again if returning to Hamburg.

Good sized, clean and comfortable rooms. You get English channels on TV. Excellent staff! Breakfast options are limited - no omelettes or other egg options other than boiled eggs. Perfect location since its one station away from the main station. A quite place with good restaurant options near by. A very good place for a business trip or personal family holiday.

There are a few things I need when I stay in a hotel: Internet access and parking. Both I got at the Mercure Arena for free, i.e. it was included in the price. The internet is reliable and I did not have any problems sending and receiving e-mails. It was fast enough so I could use Skype. They have a parking area in the back of the hotel and a garage. This time I got a room facing the busy street. The windows isolate the noise effectively and at night the traffic dies down quite a bit. My room was comfortable. It has a desk across the length of the room under the window where you can work. There is also a power outlet for the computer. I wish there would be a second outlet for a phone charger. The bathroom is well appointed but does not have a heater. There is an infrared lamp on a timer but it is insufficient. The floor was extremely cold. There was a suitcase stand, which I like because I don't have to unpack the entire suitcase for the few days I stay at a hotel. The hotel offers a breakfast buffet, they have a bar and a restaurant. The receptionists do double duty as bar tenders. During quite times, it takes an effort to raise the attention of a receptionist because there is no bell or buzzer to let them know you are there.

Not the easiest place to find as we went in a few circles, but petrol station staff are always rather helpful and it's right on the bus route which goes to and from Hamburg centre(the number 3). All in all a great hotel though - free parking and internet in the lobby as well as lots of information about Hamburg itself. The bar was a little expensive, but that's as expected with hotels. All in all a lovely hotel.