JEN Hong Kong by Shangri-La (Hotel) Reviews, Deals & Photos 2025

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Dates

November 2025

11

December 2025

Room options

Check availability for these dates

Tonight

Nov 11 - Nov 12

Tomorrow

Nov 12 - Nov 13

All rooms

1 bed

2 beds

Showing 8 of 8 rooms

Deluxe City View Queen Room

Exceptional

Highlights

Air conditioning

Refrigerator

LCD TV

Separate bedroom

Blackout drapes/curtains

Private bathroom

Hair dryer

Bathrobes

226 sq ft
City view
Sleeps 2
1 Queen Bed

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Queen Room

Wonderful

Highlights

Air conditioning

Refrigerator

LCD TV

Separate bedroom

Blackout drapes/curtains

Hair dryer

Private bathroom

Coffee/tea maker

226 sq ft
Harbor view
Sleeps 2
1 Queen Bed

Superior City View Queen Room

Excellent

Highlights

Air conditioning

Refrigerator

LCD TV

Blackout drapes/curtains

Separate bedroom

Hair dryer

Private bathroom

Coffee/tea maker

226 sq ft
1 bedroom
City view
Sleeps 2
1 Queen Bed

Club Room, 1 Queen Bed, Mountain View

Exceptional

Highlights

Air conditioning

Club Lounge

Refrigerator

LCD TV

Separate bedroom

Blackout drapes/curtains

Private bathroom

Hair dryer

226 sq ft
Mountain view
Sleeps 2
1 Queen Bed

Club Room, 1 Queen Bed, Harbor View

Highlights

Air conditioning

Club Lounge

Refrigerator

LCD TV

Separate bedroom

Blackout drapes/curtains

Private bathroom

Hair dryer

226 sq ft
Harbor view
Sleeps 2
1 Queen Bed

Deluxe Harbour View Twin Room

Very good

Highlights

Air conditioning

Refrigerator

LCD TV

Separate bedroom

Blackout drapes/curtains

Hair dryer

Private bathroom

Coffee/tea maker

226 sq ft
Harbor view
Sleeps 2
2 Twin Beds

Superior City View Twin Room

Wonderful

Highlights

Air conditioning

Refrigerator

LCD TV

Separate bedroom

Blackout drapes/curtains

Hair dryer

Private bathroom

Coffee/tea maker

226 sq ft
City view
Sleeps 2
2 Twin Beds

Club Twin Room, Harbor View

Very good

Highlights

Air conditioning

Club Lounge

Refrigerator

LCD TV

Separate bedroom

Blackout drapes/curtains

Private bathroom

Hair dryer

226 sq ft
Harbor view
Sleeps 2
2 Twin Beds

About the neighborhood

508 Queens Road West, Western District, Hong Kong

What's nearby

University of Hong Kong - 3 min walk - 0.2 miles
Hong Kong - Macau Ferry Terminal - 2 min drive - 1.1 miles
Soho - 2 min drive - 1.3 miles
Lan Kwai Fong - 2 min drive - 1.6 miles
Hong Kong Convention and Exhibition Centre - 4 min drive - 2.8 miles

Getting around

Shek Tong Tsui Terminus Tram Stop - 2 min walk
Hong Kong Wan Chai Station - 5 min drive
Hong Kong International Airport (HKG) - 31 min drive

Restaurants

‪Café Malacca - ‬1 min walk
‪Fineprint - ‬2 min walk
‪McDonald's 麥當勞 - ‬1 min walk
‪Baan Thai - ‬2 min walk
‪Tai O Café Kitchen - ‬1 min walk

About this property

JEN Hong Kong by Shangri-La

Upscale hotel near Victoria Harbour

Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site Malaysian cuisine restaurant, Cafe Malacca, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center.

Additional perks include:

A seasonal outdoor pool
Limo/town car service, buffet breakfast (surcharge), and express check-out
Express check-in, a front-desk safe, and smoke-free premises
Meeting rooms, wedding services, and multilingual staff
Guest reviews give top marks for the helpful staff and location

Room features

All 283 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.

Extra amenities include:

Bathrooms with showers and hair dryers
LCD TVs with premium channels
Refrigerators, coffee/tea makers, and daily housekeeping

Similar properties

Seasonal outdoor pool, pool umbrellas, sun loungers

Pool
Free WiFi
Restaurant
Air conditioning

$154 nightly

Dec 2 - Dec 3

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Limo/town car service
Limited onsite parking

Food and drink

Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Cafe Malacca
Club Lounge
Lobby Bar

Things to do

24-hour gym
Seasonal outdoor pool
TV in common areas

Family friendly

In-room refrigerator
Laundry facilities
Seasonal outdoor pool
Separate bedroom

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

1,033 square feet of conference space
Business center
Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

More

28 floors
Banquet hall
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

LCD TV with premium cable channels

Food and drink

Coffee/tea maker
Limited room service
Refrigerator

More

Air conditioning (climate-controlled)
Desk
Electrical adapters
Iron/ironing board on request
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Disposable plastic tableware and other plastic products are available at the front desk (surcharge).

Due to hotel renovations, the Club Lounge, rooftop pool, and fitness center are closed starting from early August 2025 to late January 2026. Dates are subject to change.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The property will be renovating from August 28 2025 to January 31 2026 (completion date subject to change). The following areas are affected:

Fitness facilities
Select guestrooms
Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to August

Pool access available from 7:30 AM to 7:30 PM

A car is not required for transportation to and from this property

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hong Kong Traders

Hong Kong Traders Hotel

Traders Hong Kong

Traders Hong Kong Hotel

Traders Hong Kong Shangri-La

Traders Hotel Hong Kong

Traders Hotel Hong Kong Shangri-La

Traders Hotel Shangri-La Hong Kong

Traders Shangri-La Hong Kong

Traders Shangri-La Hotel Hong Kong

Hotel Jen Hong Kong

Hotel Jen

Jen Hong Kong

Jen Hotel Hong Kong

Traders Hotel Hong Kong by Shangri La

Hotel Jen Hong Kong Shangri-La

Jen Hong Kong Shangri-La

Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong

Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel

Hotel Hotel Jen Hong Kong by Shangri-La

Hotel Jen Hong Kong by Shangri-La Hong Kong

Traders Hotel Hong Kong by Shangri La

Hotel Jen Hong Kong

Hotel Jen Hong Kong by Shangri La

Hotel Jen Shangri-La

Jen Shangri-La

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM–7:30 PM. The property will be renovating the pool from August 28 2025 to January 31 2026 (completion date subject to change).

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of Nov 11, 2025, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on Nov 26, 2025 start from $144.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Check-out is at noon.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal, and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

king man

Nov 6, 2025

Liked: Cleanliness, property conditions & facilities

Clean room Helpful reception staff

Stayed 6 nights in Oct 2025

8/10 Good

Siu Wing

Nov 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good food. Good service and Good house keeping service. I will be

Stayed 2 nights in Nov 2025

8/10 Good

Tetiwa

Jun 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location close to metro station and plenty of dining options. Staff were professional and friendly.

Stayed 2 nights in Jun 2025

8/10 Good

Richard

Sep 6, 2025

Liked: Cleanliness, staff & service, amenities

Nice room, if a bit small. A drag that so much of the hotel was closed due to repairs.

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Feb 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty

Stayed 2 nights in Feb 2025

8/10 Good

Yvonne

Jul 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

Conveniently located near MTR and surrounded by eateries. Not the most modern rooms but very clean and comfortable. An in-room Nespresso machine would have been great. Staff were helpful and cheerful throughout with special mention to Benjamin, Leon and Sharon.

Stayed 4 nights in Jul 2025

10/10 Excellent

Johanna

Jan 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient location near mtr. Good food options nearby.

Stayed 4 nights in Dec 2024

10/10 Excellent

Shijian

Sep 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Good

Stayed 6 nights in May 2025

10/10 Excellent

Michael

Jul 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall good

Stayed 3 nights in May 2025

6/10 Okay

Darashaw

Sep 7, 2025

Liked: Cleanliness, staff & service

I have stayed here before and really liked it, but this time because of the renovation work and no gym or swimming pool it wasn’t up to its usual standard.

Stayed 1 night in Aug 2025

10/10 Excellent

Eng Lam

Oct 4, 2025

Liked: Cleanliness, staff & service

Yes

Stayed 3 nights in Sep 2025

10/10 Excellent

Lily

Dec 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

10/10 Excellent

Sally

Mar 7, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It was a nice stay friendly service and clean. I would stay there again.

Stayed 2 nights in Jan 2024

8/10 Good

Van Kiet

Jan 5, 2025

Liked: Cleanliness

Good location, next to MTR station

Stayed 5 nights in Dec 2024

10/10 Excellent

Zac

Sep 15, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property with a fantastic Malaysian restaurant and great breakfast. Also very convenient to train station.

Stayed 4 nights in Sep 2023

10/10 Excellent

TIN-LEI

Mar 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Literally across from the subway HKU station. Friendly staff too! Highly recommended.

Stayed 5 nights in Mar 2025

10/10 Excellent

Rosana

Jan 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Staff were very friendly and helpful at the front desk. Close to HKU MTR exit and the A10 airport bus stop.

Stayed 2 nights in Jan 2025

8/10 Good

Joanna

Sep 9, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and stay! Staff was attentive and goes the mile to assist!

Stayed 8 nights in Aug 2023

8/10 Good

Yan Chit

Jun 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was easy to locate. Staff were friendly. While we encountered cockroaches in the hotel room, we informed the front desk staff, who acted swiftly and relocated us to another room that felt like an upgrade. Overall great experience. Thank you!

Stayed 1 night in Jun 2025