All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 434 out of 1000 reviews" "
10 - Excellent
434
Rating 8 - Good. 314 out of 1000 reviews" "
8 - Good
314
Rating 6 - Okay. 127 out of 1000 reviews" "
6 - Okay
127
Rating 4 - Poor. 50 out of 1000 reviews" "
4 - Poor
50
Rating 2 - Terrible. 75 out of 1000 reviews" "
2 - Terrible
75
8.4/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Ken
Traveled with family
Apr 22, 2024
The front desk staff were exceptional. We had a couple of requests and they made it happen and quickly. We really enjoyed the breakfast buffet, the presentation wait staff and food were again excellent. We will definitely see you again. Julie Mills
Ken
Stayed 1 night in Apr 2024
Response from Team Crowne Plaza on Apr 23, 2024
Dear Ken,We're thrilled to hear that you had such a wonderful experience with us! It's fantastic to know that our front desk staff exceeded your expectations by quickly accommodating your requests. We're delighted that you enjoyed our breakfast buffet and that our presentation, wait staff, and food all met your satisfaction. We look forward to welcoming you back in near future.
Courteous staff, prompt attention to complaints and rich breakfast options.
Dennis
Stayed 3 nights in Apr 2024
Response from Team Crowne Plaza on Apr 21, 2024
Dear Dennis,We're delighted to hear about your positive experience! Providing courteous service and promptly addressing complaints are top priorities for us. Additionally, we're thrilled that you enjoyed our rich breakfast options. Your satisfaction is important to us, and we look forward to welcoming you back again soon!
Hi Tracy,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.Safe travels,
Dear Deepika,It appears during your most recent stay the service you experienced is not up to our normal standard of excellence. I would appreciate an opportunity to speak to you further about these issues so that I may have the opportunity to gain back your trust and business.
Thank you for your 5 star review. We are so glad to hear that you found the staff to be great and very helpful during your stay. I will ensure to pass along your kind words to our team.
10/10 Excellent
Ems
Mar 31, 2024
Ems
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Apr 20, 2024
Dear Ems,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.Safe travels,
6/10 Okay
Chelan
Mar 31, 2024
Chelan
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Apr 20, 2024
Hi Chelan,Thank you for your review. We look forward to welcoming you back.
We had tickets to the centre in the square and it was easy to walk to that venue.
Linda
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 30, 2024
Dear Linda,We're pleased to hear that our hotel's location made it convenient for you to attend events at the Centre in the Square.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.
6/10 Okay
Sheila
Mar 27, 2024
Liked: Staff & service
The staff were fantastic. Furniture was worn, shower had little pressure when using hot water and needed a good clean. It was unfortunately not what I expected.
Sheila
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 27, 2024
Dear Sheila,Thank you for your feedback. We're delighted to hear that you found our staff to be fantastic. However, we apologize for any disappointment regarding the condition of the furniture and the issues with the shower pressure and cleanliness. Your comments are important to us, and we will address these areas to ensure a more enjoyable experience for our guests in the future. If there's anything else we can do to improve your stay, please don't hesitate to let us know.
8/10 Good
Abraham
Mar 26, 2024
Liked: Cleanliness, staff & service
Abraham
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 28, 2024
Hi Abraham,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.
Front desk staff were great. Clean and comfortable hotel.
Shelley
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 27, 2024
Dear Shelley,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.
10/10 Excellent
Katelynne
Mar 24, 2024
Katelynne
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Apr 14, 2024
Dear Katelynne,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon.
Thank you for your 5 star review. We are so glad to hear that you found the hotel to be in a great location. We hope to have you stay with us again soon.
Super friendly staff. Lobby was clean and welcoming.
Danielle
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 24, 2024
Thank you so much for your 5 star review. We are so glad you had a great experience with our super friendly staff and found the lobby to be so welcoming. We hope to have the opportunity to serve you again.
We had a wonderful quiet stay in our upgraded room. Staff was friendly and helpful and the breakfast buffet was fabulous! We'll be back in May and hope that we get the same room.
Peter
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 14, 2024
Thank you so much for your 5 star review. We are so glad to hear that you enjoyed your stay with us and the fabulous breakfast buffet. We hope to have you stay with us again soon.
Was very nice for our 1 night stay. Buffet breakfast was not the greatest so I suggest going elsewhere, but other than that every else was awesome.
Amanda
Stayed 1 night in Nov 2023
Response from Team Crowne Plaza on Mar 13, 2024
Hi Amanda,We're glad to hear that you had a pleasant one-night stay with us! Thank you for your feedback regarding the buffet breakfast—we'll certainly take it into consideration for improvement. It's great to know that everything else about your experience was enjoyable. We hope to welcome you back for another great stay in the future!
8/10 Good
Nancy
Mar 13, 2024
Liked: Cleanliness, staff & service, amenities
#
Nancy
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 13, 2024
Dear Nancy,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.
Was just in town for the night, room and service was great, night life was interesting
Brian
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 12, 2024
Dear Brian,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon.
10/10 Excellent
Christopher
Traveled with group, Traveled with partner, Traveled with family
Very friendly and helpful staff all throughout the property. Clean and well-maintained facilities.
Christopher
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 12, 2024
Dear Christopher,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon.
The staff is friendly and very helpful with issues. We had a problem with our breakfast vouchers not showing in their system. They quickly took care of it when I showed them my email confirmation. There’s not much more you can ask for.
Patricia
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 22, 2024
Thank you so much for your 5 star review. I am so glad to hear that our front desk team was able to resolve the issue you had with the breakfast coupons. We hope to have you stay with us again soon.
Dear Cheryl,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon.
10/10 Excellent
Casey
Mar 3, 2024
Casey
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 24, 2024
Thank you so much for your 5 star review. We hope to have you stay with us again soon.
6/10 Okay
Laurie, Ottawa
Traveled with partner
Mar 3, 2024
Liked: Staff & service, amenities
Our toilet was plugged upon arrival called front desk they sent maintenance right away he plunged toilet seemed all good later that evening when we returned used washroom again and was plugged again maintenance person was gone for the night as it was after midnight they did offer to switch us rooms but being so late didn’t feel like moving we asked for a plunger and they brought one and we plunged ourselves it would fix but then would be blocked again another flush later (this was just after a number 1 with minimal paper use every time) so clearly a deeper plumbing problem this room was having. Many homeless people in the neighbourhood made it feel not safe
Laurie
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 4, 2024
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered!It's our priority to exceed each guest’s expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future.
Dear Carolyn,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.
Dear Lynn,Than you for your review. We look forward to welcoming you back.
2/10 Terrible
Ben
Feb 12, 2024
Disliked: Amenities
I believe there was a bunch of people staying for a dance competition and kids were runniing up and down the halls until 1am. Hotel didn't seem to care to stop this. Was extremely tired for my business meeting the nest morning.
Ben
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 15, 2024
Dear Ben,We apologize for the disruption caused by the activity of other guests during your stay. Your comfort is important to us, and we regret any inconvenience it may have caused, especially before your business meeting. We'll address this issue internally to ensure a more peaceful environment for our guests in the future.
10/10 Excellent
Giovanna
Feb 11, 2024
Giovanna
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Mar 22, 2024
Thank you so much for your 5 star review. We are so glad that you enjoyed your stay with us and hope to have you stay with us again soon.
10/10 Excellent
Quatoyiah
Feb 9, 2024
Great stay, super kind staff. Would come again!
Quatoyiah
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 9, 2024
We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener-Waterloo area
Overall it was a pretty great experience. Hotel staff were very friendly and even called up to our room to ask how we were settling in.
The Aqua Lounge restaurant was a highlight for us. Friendly servers and the nachos were good at night. Had the buffet breakfast in the morning and it was about all you could ask for. Fresh fruit and all the other usual breakfast items. Would definitely stay here again.
Jesse
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Jesse,We're thrilled to hear that you had a great experience during your stay! It's wonderful that our friendly staff went the extra mile by checking in on your comfort. We're delighted the Aqua Lounge restaurant, with its friendly servers and delicious nachos, stood out for you. Your appreciation for the buffet breakfast and its variety, including fresh fruit, is fantastic to hear. We look forward to welcoming you back for another enjoyable stay in the future!
Kids hockey team on our floor. No parental control and no sogn of management to deal with the situation. Running up and down in the hallways none stop.
Bright side. Breakfast was amazing. Highly recommend getting the breakfast which was an additional price but worth it.
Sandy
Stayed 2 nights in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Sandy,Thank you for sharing your feedback with us. We apologize for any disturbance caused by the kids' hockey team, and we regret the apparent lack of management intervention. On a positive note, we're delighted that you enjoyed the amazing breakfast, and we appreciate your recommendation. We will address the concerns raised to ensure a more pleasant and well-managed environment for our guests in the future.
Rooms were a good size. The beds were comfortable. Front desk staff were pleasant.
Kathy
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Kathy,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.
Overall a good stay - staff was very friendly and helpful
Jessica
Stayed 2 nights in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Jessica,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.
6/10 Okay
Andrea
Feb 4, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The room did not have a shower door.
Andrea
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Andrea,We apologize for any inconvenience regarding the absence of a shower door in your room. Your feedback is valuable, and we are in the process of installing the shower doors to enhance the overall experience for our guests. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.
6/10 Okay
Jennifer
Traveled with partner
Feb 4, 2024
Liked: Property conditions & facilities
Noisy night, poor sleep due to neighbouring rooms full of noisy guests! I had specifically requested a room in a quieter location!
Jennifer
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Hi Jennifer,We sincerely apologize for the disturbance caused by noisy neighbors during your stay. We regret that it impacted the quality of your sleep, especially when you had specifically requested a quieter location. Your feedback is crucial, and we will take immediate measures to address this issue to ensure a more restful experience for our guests in the future.
10/10 Excellent
Gina
Feb 4, 2024
Liked: Property conditions & facilities
Gina
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Hi Gina,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.
People beside me partying late in the night. Besides that all was good.
Barbara
Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Feb 1, 2024
Dear Barbara,Thank you for your feedback. We're delighted to hear that overall, you had a positive experience and we apologize for any inconvenience caused by neighboring guests. We'll address this matter to ensure a more restful stay in the future.
Dear Sharon,Thank you for your feedback. We appreciate your honesty and acknowledge your observations about certain areas showing signs of aging. We're pleased to hear that, overall, you had a good experience. Your insights are valuable, and we'll use them to continuously improve our guest experience. We look forward to welcoming you back for an even better stay in the future.
6/10 Okay
Russell
Jan 18, 2024
Liked: Staff & service
Russell
Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Jan 18, 2024
Dear Russell,It appears during your most recent stay the service you experienced is not up to our normal standard of excellence. I would appreciate an opportunity to speak to you further about these issues so that I may have the opportunity to gain back your trust and business.Hoping to hear from you soon.
10/10 Excellent
Robert
Jan 18, 2024
Robert
Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Feb 8, 2024
Dear Robert,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon