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Reviews of Pinnacle Koh Tao Resort

3.5 out of 5
Pinnacle Koh Tao Resort
26/20 Moo 3, June Juea Beach, Koh Tao, Surat Thani

Reviews

7.8

Good

Rating 10 - Excellent. 60 out of 197 reviews" "
Rating 8 - Good. 87 out of 197 reviews" "
Rating 6 - Okay. 26 out of 197 reviews" "
Rating 4 - Poor. 17 out of 197 reviews" "
Rating 2 - Terrible. 7 out of 197 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice stay for work and play
Beautiful cliff resort with access to snorkeling. Enjoyed a few salads. It’s isolated and there are many steep hills so be aware of this if you have issues with climbing or are wanting a party scene. It’s nice and quiet and away from it all. Rooms are a little dated but the view makes up for it. My only issue was the price for off season was a little high and the 17% service charge plus VAT on top of the bill was a surprise. I am a generous tipper with service so I always find these fees insulting. I was also told I could not work on my laptop during lunch and really wanted to eat while working and was told to sit in the lobby. Later I found out this was an error but I requested to eat and work several times and was told by the restaurant I could not do that. Breakfast is quite nice with many options. I’ve stayed all over the islands here and aside from price point, it was a nice stay for work and play. Too bad Thailand happy hours didn’t include wine! 😊
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded in every way, a great team, a great hotel, a great view, a great bed!! Thanks for everything we will be coming back! Fact! We’ll walk if we have to ;)
Stayed 2 nights in Mar 2019
Response from Darryn General Manager Pinnacle Koh Tao Resort & D on Mar 16, 2019
Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. We are pleased that you a had a enjoyable and relaxing time we look forward to another opportunity to host you at our property, and once again. Best Regards, Darryn Mendham General Manager

10/10 Excellent

Verified traveler

Stayed 19 nights in Jan 2019
Response from Darryn General Manager Pinnacle Koh Tao Resort on Apr 1, 2019
Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent holiday in Koh Tao and for taking the time to provide us with your valuable feedback. We are pleased that you had a very enjoyable and relaxing time and our staff providing good customer service during your stay we look forward to another opportunity to host you at our property, and once again. Best Regards, Darryn Mendham General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the 3rd time we have stayed here. Very relaxing with nice pool, close to small quiet beach and a short walk to Chalok Bay. Breakfast is simple but adequate. The restaurant isn't bad, maybe a bit pricey compared with others around, but lovely setting high on the hillside.
Stayed 19 nights in Jan 2019
Response from Darryn General Manager Pinnacle Koh Tao Resort & D on Feb 24, 2019
Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. We are pleased that you a had a enjoyable and relaxing time we look forward to another opportunity to host you at our property, and once again. Best Regards, Darryn Mendham

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Highly recommended. Staff extremely friendly. Will come back.
Stayed 4 nights in Jan 2019
Response from Darryn General Manager Pinnacle Koh Tao Resort & D on Jan 30, 2019
Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Darryn General Manager Pinnacle Koh Tao Resort & D on Aug 5, 2018
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding your holidays with us. We look forward to another opportunity to host you at our property, and once again, thank you for your comments. Best Regards, Darryn Mendham General Manager

8/10 Good

Alicia

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful spot
The hotel is in a beautiful spot, and the rooms are gorgeous. They also provide free shuttle to the pier, which we utilised every night to go for dinner. My only issue was the restaurant. It was very expensive, and the quality not good for what you're paying. Drinks were mostly made of ice. Our first night we ate at the restaurant and the waitress was very bothered by our presence. We just wanted to order food and drinks and she rolled her eyes at us walking away. If they had better service and quality we probably would have had more meals there.
Stayed 4 nights in Jun 2018
Response from Darryn General Manager Pinnacle Koh Tao Resort & D on Jul 6, 2018
Dear Alicia Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding your holidays with us. We look forward to another opportunity to host you at our property, and once again, thank you for your comments. Best Regards, Darryn Mendham General Manager

8/10 Good

Mediboina Rohini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from PKT on Apr 13, 2018
Thank You For choosing Pinnacle Koh Tao Resort as your hotel during your recent visit and for taking the time to provide us with your valuable feedback. We are pleased to learn that you have enjoyed your overall stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
The hotel is built along a slope facing the ocean so that the view from nearly everywhere is absolutely breath-taking. The structure of the hotel means there are a lot of steep stairs to get from your room to the restaurant/reception/pool etc and I would therefore not recommend this hotel to anyone unfit or unable climb a large number of stairs. The hotel service is great with shuttles available to a more lively area on the island as the hotel is situated in quite a remote area. The facilities at the hotel are really good although they aren't very well maintained (beach is covered with collapsing old unused bars, gardens are not well kept) giving a slight eerie atmosphere. The hotel was also unable to respond to any of my emails and finding a number for the hotel that is still in use was more challenging than should be. Otherwise, a lovely place.
Stayed 2 nights in Dec 2017
Response from Darryn Mendham on Jan 2, 2018
Thank you. For choosing Pinnacle Koh Tao Resort as your hotel during your recent visit .We hope to have the opportunity to welcome you back The Turtles & Corals & Whale Shark Bay Darryn Mendham General Manager Pinnacle Koh Tao Resort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great view
The hotel is built on a slope facing the ocean so the views are incredible from anywhere on the property. Because of its structure, a lot of steep stairs have to be climbed to reach the pool/your room/etc. Not advised for anyone unfit or with physical problems. The service is excellent and free shuttle services are available to town as the hotel is quite a distance from any restaurants etc. The management of the hotel could be improved upon. While the facilities are great, its maintainance seems to be lacking (eg. Junk all over the private beach, Gardens not looked after)
Stayed 2 nights in Dec 2017
Response from Darryn Mendham on Jan 2, 2018
Thank you. For choosing Pinnacle Koh Tao Resort as your hotel during your recent visit .We hope to have the opportunity to welcome you back The Turtles & Corals & Whale Shark Bay

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Not a good experience
We had nothing but issues with this hotel from the moment we walked in. -Our safe was not working -The water has issues 50% of the days. Some days it wouldn't turn on at all, some days it would come out brown. -Our a/c was broken (they did fix it for us the next day) -Our bags were covered in hundreds of little bugs that looked like small red ants. -We already paid for our hotel but they rang through someone's credit card (not ours) when we got there and showed us saying that it was for our payment. -Our fridge was missing a few items the list said we had.
Stayed 6 nights in Jun 2017

8/10 Good

RG, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel a 15 minute walk from main drag
I stayed at Pinnacle for 4 nights and found it to be very comfortable and the staff very helpful and warm. The included buffet breakfast had a good assortment of foods and the standard room had an amazing view of the ocean. There are a lot of stairs between rooms and facilities as it is located on a hillside, so anybody with mobility issues may find this accommodation to be difficult (/not possible) to navigate, but was not a major issue. It is about a 10/15 minute walk via the beach to the main drag in the local area where there were quite a few solid food options.Not a far drive from the busier areas on the island but a good option if you want a few less people and a more chill vibe. Would recommend.
Stayed 1 night in Jun 2017

4/10 Poor

Evan

Disliked: Staff & service
It's A No.
This place is a bust. We took the shuttle into town, when it picked us up it was an hour late. Terrible location. Ants. Lots of ants, even in the food at breakfast. The only reason we could stay our four nights here was because of the French man who worked at the front counter, did a good job. Other than him, the staff is brutal.

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views but killer hike
This hotel is lovely. They have spectacular views! And their quality manager was very helpful, thorough, and friendly. However, the hike up and down this property is terrible, especially with the weather. You have to hike up and down steep stairs to get to the restaurant, the pool, the bar, and the beach! Also, they provide a free shuttle to town but only a few times a day so if you're looking to go to town your limited those times unless you want to pay a hefty taxi fee. On another note, I would not recommend diving with their dive resort onsite either (Dive Wishes). They are much pricier than other dive companies and we did NOT have a good experience with them.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great Hotel
We were very nervous going to this hotel because we have had many bad experiences through out our hotel stays in Thailand. Also the reviews we read on this place were not too good. We loved it! Location was perfect! Our view was stunning (room number was 3425), room size perfect, location to pool, beach, restaurant and bar was perfect. This hotel provides free shuttle to and from town, 15 minute walk to another village with more stunning beaches, great restaurants and bars. Yes everything is up hill but you can't change the lay of the land and it's a great work out for the butt (which 95%of us need). The breakfast was the best by far in Thailand, staff arranged boats and taxi for our 5 am departure plus gave us "breakfast boxes" to go which consisted of a ham and cheese sandwich, boiled egg, fresh fruit and orange juice. We absolutely would stay here again and definitely would recommend you stay here if visiting Koh Tao.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular view!
Amazing service, hotel and its view! Very good food

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous view - very clean and friendly staff
Fantastic- we got a Seaview villa close to the restaurant and the view was unbelievable- this resort faces due west so you will get the beautiful sunsets every night

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and wonderful staff!
The staff was absolutely amazing! We were there on our honeymoon and they upgraded us to a villa! Such a great experience- the staff were so nice and the views were amazing! We had amazing breakfasts and the pool was excellent. I would stay there again in a heartbeat! Free pickup from the pier, which is a huge savings!

8/10 Good

Kateryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard location nice hotel
Our stay was great. We got upgraded to a villa. The location was very hard. Very steep Any taxi was at least 400baht from pear By motorbike also was hard. The food was ok.... the view was amazing the snorkeling was kind of dead the pool was nice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel. Stunning views every morning. Very kind staff, amazing food, beautiful & clean villas. Only consideration is location on island however the hotel provides shuttles a few times a day.

4/10 Poor

Isha

Disliked: Staff & service, property conditions & facilities, room comfort
Badly maintained
The only good thing about this place was the Manager who was kind and understanding. We went during low season and the resort was practically empty. The room was okay, definitely not worth what we paid for and the bathroom window was broken allowing insects and mosquitoes. The food was pretty bad. We had a worm in our Thai curry. When we brought up this issue with the owner, she didn't seem to care at all. The location of this place is quite lovely but the place is neither maintained nor well serviced. We better enjoyed our stay in a hostel at Chalok Bay main road. Would not recommend this place at all.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ohad, US

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Old and far away

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Nice view and Nice villa
To sad and bad dive center. it was too far th an the city and the beach

8/10 Good

yoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
Good hotel, great view from the rooms, very comfort. the pool was full of bugs - so we didnt use it. They have free pickup to and from the pier.

10/10 Excellent

Ioana, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
Fantastic hotel with amazing views from the room, balcony, restaurant, pool, beach. Great breakfast. Amazing snorkelling.

8/10 Good

becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful views
The hotel is in a more secluded part of the island (although the hotel offers free shuttle buses to the more busy part of the island), the resort is on a hill so has incredible views. The resort pretty much has its own private beach as access is only from the resort or by kayak, its beautiful and lovely for snorkelling, and another short walk their is an even more picturesque beach with crystal clear waters and is perfect for a swim, sunbathing and snorkelling. The island has many amazing and afordable snorkelling/diving trips.

10/10 Excellent

Pauline, Bangor, NI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
heaven on earth
Paradise. Can't recommend this place enough

8/10 Good

Dave, West Australia

Liked: Cleanliness, staff & service
Good views and quiet
Spent 8 nights here and chose it for room size, breakfast, beach and local snorkelling.

4/10 Poor

David, S

Disliked: Staff & service, property conditions & facilities
Did not enjoy our stay
We would definitely not stay at this resort again. The resort is very remote and the hotel charges a small fortune for a taxi ride to the beach. The trek up hundreds of stairs to get from beach or pool to reception gets really annoying and tiring. The hotel staff are the least friendly and helpful that we have met in all of our south east Asia travels. The room wasn't that expensive but we still feel it is overpriced!

10/10 Excellent

Lindsay, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hideaway on Koh Tao!
Super relaxing little hideaway! The beach is right there and you can snorkel right off the beach. Staff and restaurant are great!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good view from the room
You need to be strong staying here. Stairs are everywhere, but good view from the resort. Transportation is not enough. Staff are helpful and friendly. Good buffet for breakfast.
View from the room

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful view
Large Bungalow with beautiful view. Comfortable bed and pillows. Resort is on a steep hillside with many stairs, it was not too difficult for us as we like the exercise but not for the mobility impaired. Breakfast is excellent, many choices. Daily cleaning was very superficial, counter and sink rarely washed. Nice sheets and towels. We stayed 4 days and extended for 2 more.

4/10 Poor

Phansa, Bkk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view but a bit old
It's on the mountain and too tried to walk around

8/10 Good

Sandra

Liked: Cleanliness, room comfort
Nice stay
Nice hotel! Beautiful views. Definitely lots of stairs, need to walk up and down stairs to get anywhere. They have a "shuttle" but it's not that convenient. Guests must call about 15 minutes in advance if they want the shuttle. Also, hotel is a bit isolated, a rough and windy 5-10 minute drive to the pier/downtown.

10/10 Excellent

Nick, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, great service
We loved our private bungalow with incredible ocean view! Comfy bed and delicious food on site. The breakfast buffet is outstanding. Totally recommend for the price, although it's a bit far from town if you want some more of that action. We stayed two nights near Sairee beach to enjoy that aspect of the island and then closed out our vacation with two perfect nights here as a treat to relax and unwind.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ELAINE, Bellingham Washington

Liked: Cleanliness, staff & service
Stayed four nights.
The two main things we loved about Pinnacle was the view and the staff. We felt so comfortable when we arrived because the welcome was so real and genuine, which is how the whole staff was our entire stay. They didn't try to force any fanciness and we felt super relaxed and comfortable. There is good beach and snorkeling, which is what we were looking for. The hotel is currently working on fixing their WiFi connection not everyone could connect. There was also a lack of hot water in the hotel showers but plenty in the bungalows. This hotel is working on improving their facilities, and hopefully will. We loved the manager, Martin, and the wonderful staff. They made our stay wonderful. If you are picky and like to complain, you may not want to stay here, but if you like fantastic staff and a beautiful location I would recommend it.

10/10 Excellent

Tom, Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
It took us about over half an hour by taxi from the airport. The staff at the reception was quite quick to check in and the bell boy helped to the room. The service was like nay other four star hotels. The room was well kept even though this is not a brand new hotel. Over all experience was quite satisfaction.

10/10 Excellent

sunil, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A touch off the beaten track...
Simply luxurious, dont expect it to be the Ritz but for the money - its well worth it considering I am on the other side of Sairee Beach now and wish I was back at Pinnacle! We booked a standard and were upgraded to a bungalow and it was amazing - the room, the balcony, the views and the icing; the service! At your beck and call. If you can deal with the fact its a little out of the way, you cannot go wrong, annnnddddd the price, is too good to pass up. Btw, Breaky is included and serves up everything, keep an open mind my North Americans, you're not home, but the effort deserves applaud.

8/10 Good

Anthony, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
This hotel has an exceptional view! It's nestled in the mountains away from the main drag so it's a bit of task to get to the place. If you're not versed in scooter riding I don't suggest trying to get to this place (at night) on my scooter--the roads are a bit dangerous. Other than this; the service, location, staff, and view are all EXCELLENT. It's definitely one of the hidden gems on the island!

4/10 Poor

Stacy, USA

Disliked: Staff & service
Could be better
The hotel was completely full with not enough staff to handle it. The gardeners had to help clean rooms. We tried to get a ride to the office in the morning but they refused to come until 8:00am. The hotel would be nice if the management were changed so the guests were treated better.

6/10 Okay

Bonnie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

brendan, Darwin

Liked: Cleanliness, staff & service, room comfort
Great view
Nice place with a great view.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, Remote
The Pinnacle resort is a great place to stay, but a bit expensive. It's far away from the rest of Ko Tao, but there are free shuttles to and from town a few times a day. There's a dive centre and a mini-mart on the resort grounds so I didn't venture into town anyway. My room was comfortable and well maintained. I would stay here again, but I don't recommend it for any visitors with heart conditions as there's lots of walking on steep hills!