Ratings based on 331 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
76% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Hotel Close to Centential Hall

Posted Nov 23, 2014
Hotel staff was very friendly, gave us free breakfast, let us keep our car in the parking garage even after checkout for a bit, because they understood our situation! Had a great time and a great stay, would definitely go there again!!
2 out of 5
by A verified traveler

Unfortunately, even less than I'd expected.

Posted Nov 16, 2014
I know you get what you pay for, and this hotel which has been around for a long time is in the less-expensive category. But I'd hoped it would be more comfortable and modernized than it turned out to be. For example, the electronic access to the underground parking wasn't working. There was no thermostat in my room to control the heat and it was uncomfortably cool. There was also only a thin blanket on the bed. So I needed extra bedding and a small fan going all night to warm the room. There was no hairdryer in the bathroom, and no electrical outlet to plug in your own dryer even if you'd brought one. That's going back to the 60's! There was no wireless internet which is a standard now even in cheaper youth hostels. There was a pervasive smell of smoke in the hallways even if you chose a non-smoking room.The staff were all courteous and doing their best. The location in downtown London is very convenient, but I think the Executive Suites needs some major up-grades even to qualify as a 3* destination. I would only recommend it to someone on a really low budget who knows ahead of time to set their expectations accordingly.
1 out of 5
by A verified travelerfrom lansing

Nice location only thing offered

Posted Nov 11, 2014
VERY loud. ( the hotel was filled with dog owners) doors were slaming all night, elevator loud every time it stopped . Nobody clean the room or made beds when we out for the day.
1 out of 5
by A verified traveler

name sounds good but...

Posted Nov 10, 2014
This is one of the few hotels with kitchenette in town but needs needs lots of upgrade. Location 's perfect. idea is very good (hotel with kitchen) but it is not clean. with some small touches this hotel would be one of the best in london
3 out of 5
for Everyone
by A verified travelerfrom Hamilton, Ontario

Comfortable accomodations in the heart of the city

Posted Nov 2, 2014
Pros: The location was great, conveniently located in the heart of the city; walking distance to many attractions. Suite was clean and staff were friendly.
Cons: Carpets and furniture could use updating, but beds were comfortable. Cigarette smells in hallway but not evident in our room.
We were well received from the moment we walked through the front doors. Staff were polite and very helpful. Our "room" was on the second floor and was essentially a two bedroom apartment, complete with a fully stocked kitchen and diningroom. Underground parking was included at no charge.
2 out of 5
by A verified travelerfrom Alberta

Room clean but in dire need of an update.

Posted Oct 31, 2014
Pros: Downtown, quick ride to airport, underground parking, friendly helpful staff.
Cons: Update room and fix elevator or do not rent room beside elevator.
Heard elevator bumping and grinding until 3 am, did not get much sleep. Coffee machine but no complimentary coffee. Main floor is much more pleasing than actual room, carpet had huge bumps at various locations in room.
4 out of 5
for Students
by A verified travelerfrom Ontario

A qualified endorsement ...

Posted Oct 27, 2014
Pros: The WiFi was incredibly good. Also the price, the ample space, the full kitchen, the central location and the beautiful view.
Cons: Breakfast should add fresh fruit & yogurt, better coffee, a faster waffle maker and robust electrical circuits. Bathrooms need a hook to hang clothes
Location: London is not a big city; everything is nearby by car and transit, and a mild hike on foot.
Yes, I will book again if I can get the same discount through Expedia: it wasn't THAT bad, really. Your mileage may vary. Evening staff the first day were super, let us check in early - we would be occupied the rest of the day and would need the room key to get into parking later. Very pleasant and helpful. So far so good. Arriving back that evening, the room is a pleasant surprise, it is HUGE, and includes a full kitchen with a two-seat table, a gorgeous view. There is, however, a party down the hall blaring pop music. Really loud. As musicians, this was an advantage for us because we could practice trumpet to midnight! Others, especially the family with children, perhaps were not so amused. Someone spoke to the room in question at about 11:30, they had quieted down to just 'loud' and by 12:30 were quiet enough we could sleep. This hotel may be a favourite of partying university students, or perhaps it was a bad day. The bad day continued next morning: an elevator out of order meant a six flight hike down to 'breakfast' where there is only toast or the 8-minutes-per-waffle waffle maker, and plugging that in, I wait 5 min, and then the light goes dark, the fridge goes dark, the toaster cold. Told the desk clerk, he flicked the breaker, it just popped again, he strugged and went away, so did we. That evening the elevator was back and the party people were not. So it ended well.
2 out of 5
by A verified traveler

We picked this for the kitchenette

Posted Oct 20, 2014
Pros: It had a kitchenette and had good location.
Cons: Renovations
Not great, hotel is quite run down, hence lowest price in downtown area. Floor lamp did not work, curtains did not fully cover windows, cable wires to tv a mess. I will not stay in this hotel again.
4 out of 5
for Everyone
by A verified traveler

Good price for downtown location.

Posted Oct 12, 2014
The hotel had an apartment feel, having lived in london in the past. Studio suite had a kitchen, full fridge, oven, stove, dishes etc which was unexpected. Continental breakfast included though didnt get a chance to get to. There were a few things i noticed in regards to housekeeping, ie handprint on mirror and hair behind bathroom door, but bed was clean and super comfy. Would stay there again.
3 out of 5
by A verified travelerfrom Canada

Close to downtown, inexpensive.

Posted Sep 30, 2014
Pros: Close to downtown.
Cons: It needs a lot of TLC.
You get what you pay for. The Hotel needs updating but served the purpose and for the price it was what I expected.