Ratings based on 290 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
76% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from London

Disappointing

Posted Jul 28, 2014
My transaction with Expedia was easy and fast, however this hotel wasn't as nice as it appeared to be in the photos. The beds were clean (whew!) but the soles of my feet were black with dirt within a few hours of being in the room. The kitchen area was clean (save for the ice tray in the freezer with ice already in it and the used dish sponge in the sink). Overall it wasn't the worst place I've stayed but I don't think I'd stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Just what I wanted

Posted Jul 22, 2014
Pros: Location, room size
Cons: Some new furniture would be good.
Location: Lot of restaurants, bars, transit, amenities. Right downtown. Perfect.
Perfect location for the function I was attending downtown. Best rate on a 1-bdrm. suite I found. It is a bit dated but was clean and quiet. I would definitely go back.
1 out of 5
by A verified traveler from Mississauga

Great potential but in need of a lot of TLC!

Posted Jul 15, 2014
Pros: Kitchen area in suite is very spacious and with great potential for a family of four.
Cons: Cleaning services - suites and common areas! Need more spacious bathrooms! Get new elevators -noise can be heard in all suites!
Location: Great location!!!!
The facilities themselves present great potential but have been neglected and do nothing for service and cleanliness. Some staff are nice and friendly, other grumpy and snappy!!!! Room cleaning service is totally non-existent and overall hallways need cleaning too! Bring up the maintenance of the suites (including installing 2 shelves in the kitchen area for microwave, coffeemaker, kettle and toaster), hire staff that wants to work and forget about advertising breakfast included (wrapped slices of bread, butter and cherios with milk are not worthy of that claim)!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted Jul 7, 2014
Pros: Location, comfort room, secure parking
Cons: Continental breakfast
Location: Parks, theatre, cathedrals
Affordable hotel in downtown of London. Very comfortable rooms with small kitchen and plenty of dishes. Our room was ready when we arrived at 12:30 pm. It was very convenient . The staff was friendly and cooperative. Parking is free and safe. Just perfect hotel if you want to be close to all events in downtown.
2 out of 5
by Brad from Ancaster

Cheap hotel in a good area, but that's about it

Posted Jun 20, 2014
Pros: Room size was good
Cons: Updated rooms and overall cleanliness.
Location: Location is great, it's right downtown and close to everything.
This hotel seems like it used to be an apartment building or a welfare complex. The rooms are a decent size but smell funny and the carpet/kitchenette/bathrooms are dirty. It does have underground parking (tight spaces) and is right downtown, but I would be staying at the holiday inn down the street next time.
2 out of 5
by A verified traveler

Located at London's downtown - good location

Posted Jun 12, 2014
Pros: Location
Cons: Smell once you leave the elevator Size of washroom The elevator is too small with bad small of smoking
Location: Downtown London . walking distance from most of London's attractions
Room was OK :Spacious and clean , garage parking , complimentary breakfast served starting 6:30a m The staff was welcoming
1 out of 5
by pete from vancouver

Terrible hotel, smelly corridors, loud guests

Posted Jun 9, 2014
Pros: location
Cons: i believe that the situation is beyond improvement and the hole building should be rebuilt/renovate
Location: location is good, but unfortunately there is not a lot that could be done in london.
room and the corridor were smelly, loud guests wouldn't let us sleep until 5 am for two nights and there was no one in the hotel to take care of the problem. absolutely overpriced for what it is! the continental breakfast is nothing other than two toasts packed in plastic and some very cheap coffee! the building is too old and they changed functionality.
3 out of 5
by A verified traveler

very noisy elevator in the middle of the night.

Posted Jun 5, 2014
Pros: It had a comfortable bed.
Cons: THE ELEVATOR!!!
not the best. Did not get any sleep because of the noise. Door banging at all hours.
3 out of 5
Recommended
for Everyone
by Bernie from Windsor

close to everything downtown but needs alotof work

Posted May 26, 2014
Pros: Close to everything I wanted and reasonably priced
Cons: the housekeeping was atrocious...get rid of the lazy chambermaids today!
Location: Great location ...only the most decent people should ever be allowed to stay in any hotel....YMCA was nice,i loved the restaurents and the Cathedral
It was a place for me to crash while I was busy watching hockey and enjoying a leisurely w/e
5 out of 5
Recommended
by Jenny from Toronto

Free Parking - good base to explore area

Posted May 21, 2014 on Hotels.com
Great room with kitchenette for convenience of preparing own meals and drinks. Walking distance to downtown London. Free parking. Great base to explore area. Warm welcome from reception staff but checking out staff not so friendly.