Ratings based on 1,800 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom las vegas

Outdated like a motel 6 in the rooms at $525.00

Posted Dec 18, 2014
Pros: Nothing.
Cons: Remodel the rooms.
We immediately checked out when we saw the ocean front room at $525.00 per night was like a Motel 6. Outdated like originally built in 1978. Don't stay here.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom williams

Gorgeous hotel!

Posted Dec 13, 2014
So beautiful! Great customer service! Spa was wonderful! Right on the beach, penguins in the lobby! Highly recommend!
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel noise

Posted Dec 7, 2014
Loud construction noise during the week from 8:00 am - 5:00 pm.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Tucson, AZ

Very enjoyable

Posted Nov 28, 2014
I thoroughly enjoyed staying at the Hotel. I was there for the Maui Classic basketball tournament and the Grand Hyatt is a 15-20 minute walk along a beach-side sidewalk from the Arena where the games are played. I loved the pool area. The beach is not very wide at the Grand Hyatt. The one drawback was that the hotel required a 30 dollar resort fee every day, which I had not seen when signing up on expedia.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bay Area, CA

Beautiful hotel! Great pool!

Posted Nov 28, 2014
Great Experience and the staff was very friendly everywhere. Get prepared to spend a LOT of money on food though. It's not cheap to eat in Maui. Plan on double everywhere you go!
2 out of 5
by A verified travelerfrom New York

A Shocking Return Visit

Posted Nov 27, 2014
Pros: The location.
Cons: Furnishings, food, and service.
This was our third visit to the Hyatt Regency Maui, although the first one in six years. Apparently, Hyatt has decided to focus on their new timeshare condominium and neglect the hotel property. The rooms and common areas were worn and outdated, the food service was poor, and staff were visibly dissatisfied and unhelpful. There were plenty of sales representatives devoted to the new condominium, and we were constantly offered freebies if we would take a tour. It is too bad there wasn't more focus on satisfying the needs of the hotel clientele. You would think that Hyatt would consider Maui a flagship location, but there was no sign of that from the way the property was managed. Save yourself a disappointment and book somewhere else.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Great location, friendly staff, lovely rooms. Only negative is the annoying time share sales displays and sales people.
Comment from Hotel Management
Nov 22, 2014 by GuestRelationsAssociate, Hotel Management
Thank you for providing your feedback regarding your stay at Hyatt Regency Maui. I'm so delighted to hear that you enjoyed your stay and our beautiful room accommodations. I'm most delighted to hear about the service you received from our friendly staff. I will certainly forward all your feedback to our executive management team. I hope you have the opportunity to stay with us again. Becky S-Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified traveler

Great beach beautiful grounds

Posted Nov 18, 2014
Pros: Everything
Cons: All rooms having ocean views
We had a wonderful time. Enjoyed the food and drinks, beach, laui, and shops. The beds are comfortable and homey room.
Comment from Hotel Management
Nov 22, 2014 by GuestRelationsAssociate, Hotel Management
Thank you for providing feedback regarding your stay at Hyatt Regency Maui. I'm so happy to hear that you enjoyed your stay and our wonderful hotel amenities. I'm happy that you enjoyed your beautiful, comfortable rooms. I will certainly forward your feedback to our management team. I hope you have the opportunity to stay with us again. Becky S-Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified travelerfrom honolulu

great resort

Posted Nov 12, 2014
great resort with fantastic amenities. It's a huge resort with lots of things to do and many dining options. Fantastic large pools. Overall 4.5 out of 5.
Comment from Hotel Management
Nov 17, 2014 by GuestRelationsAssociate, Hotel Management
Glad you enjoyed the hotel and the pool! We look forward to welcoming you back soon. -Cassie B Guest Relations
5 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas

Trip to maui

Posted Nov 4, 2014
An amazing experience. Everything was stellar. I would definitely stay again.
Comment from Hotel Management
Nov 4, 2014 by GuestRelationsAssociate, Hotel Management
Thank you for the great feedback! I am glad to hear that you will be coming back. Thanks for your kind words. Regards, Thimothy C. – Guest Relations