Ratings based on 1,496 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by steve from fairbanks alaska

beautiful hotel BUT...

Posted Apr 15, 2014
Pros: beautiful hotel and landscaping
Cons: housekeeping needs to be more consistent with supplying room with staples such as bath items. selfparking lot spaces far too narrow
Location: a car rental is definitely needed to get to anything to see and do.
overall beautiful hotel and setting. for the expense involved , I would have expected a better stay
Comment from
Jan 16, 2014
Thank you for taking the time to share some concerns and some positive feedback regarding your recent stay at the Hyatt Regency Maui Resort and Spa. Despite the lack of some complimentary amenities in the guest room, it is still a pleasure to learn that the hotel is beautiful and has a nice landscaping. Both your concerns and your appreciation were forwarded to the Executive management team at the hotel. Hope to welcoming you in the near future. Johny E.-A Guest Relations Associate
5 out of 5
Recommended
for Everyone
by Ron from New Mexico

Great hotel in the best location

Posted Apr 12, 2014
We have stayed in this hotel many times going back to when it opened in 1980. Many of the original staff are still employed at the hotel and remember my family year after year. The hotel is always very clean and the restaurants are superb. Great pool area and a terrific spa. We will be going back again soon
Comment from
Jan 13, 2014
Thank you for taking the time to share your positive comments regarding your recent stay at the Hyatt Regency Maui Resort and Spa. It is always a pleasure to hear that our staff greeted you as a returned guest and still remember you family from a past stay. Also, it is nice to hear that you will stay again with us since you enjoyed very much our clean and superb restaurants on site, the great pool and the terrific Spa areas. Your appreciation was forwarded to the Executive management at the hotel. Hope to welcoming you soon in the near future. Johny E.-A Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Apr 11, 2014
Pros: Everything
Cons: Nothing
Location: Great beach
Excellent service, great staff. Hotel was great and quiet.
Comment from
Jan 12, 2014
I'm so happy that you enjoyed your stay and the hotels wonderful staff. We would love to welcome you back and hope to see you soon. Thank you for choosing Hyatt. Becky S
4 out of 5
Recommended
for Everyone
by Makanahi from Maui, HI.

Hyatt Regency Maui

Posted Apr 9, 2014
Front desk person upgraded our room to ocean and pool view, Awesome!!! First got into our room very spacious. Got a 2 for 1 breakfast buffet. The food had alot of variety exellent!!! Eating area was very nice. The pool area was happening alot of pretty views.... I didnt get a chance to use the fitness room forgot my shoes. Used the self parking to avoid valet charges, but they charged $15 a day fo self parking. A worker with a long golf cart gave us a ride up to the lobby. The only thing I didnt like was the check in is @ 4pm and check out @ 11am. I asked for a late check out 12:30pm. Then stayed @ the pool all day. Overall our stay was great...
Comment from
Jan 12, 2014
Thank you for taking the time to share your positive comments regarding your great stay at the Hyatt Regency Maui Resort and Spa. It is always a pleasure to hear that the hard work and commitment of our staff was instrumental in that success and that you enjoyed our pool area. Also, it is nice to hear that you were upgraded to am ocean and pool view which made your stay more comfortable and enjoyable. Your appreciation was forwarded to the Executive management at the hotel. Hope to welcoming you in the near future in Maui. Johny E.-A Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified traveler

What a vacation!

Posted Apr 9, 2014
Hotel was amazing - full service with everything and really a grand place. Would definitely go again and recommend it to friends and family!
Comment from
Jan 9, 2014
I am glad that you have enjoyed the Hyatt Regency Maui Resort and Spa. I hope you get to stay with us again soon. -John S, Guest Relations Associate
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Apr 7, 2014
enjoyed the pool, lunch menu/food not that great and a bit pricey
5 out of 5
Recommended
for Everyone
by MV from alberta, canada

Good facility right on ocean

Posted Apr 6, 2014
We had a king room & appreciated couch, chair & table in room plus walk in closet & 2 fridges. Did have construction as our view, but as we were at pools, beach, & exploring Maui each day, it didn't bother us. Beautiful, spacious grounds with several pools, & lots of deck chairs. Had view of ocean from most of grounds too. Close walk to shopping & restaurants. Only down for us was time share sales people at several spots on resort .
Comment from
Jan 7, 2014
I'm so happy to hear that you enjoyed the beautiful resorts and the amenities we have to offer. I'm happy you enjoyed the room accommodations as well. Thank you for choosing Hyatt and we would love to see you back soon. Becky S
3 out of 5
Recommended
for Everyone
by A verified traveler

Overall OK but 50 bucks extra for no service added

Posted Apr 6, 2014
Cons: Get rid of resort fee, 30 dollars/day for 2 bottles of water and internet should either be optional or not part of the regular bill.
30 dollars for resort fee- Bottled water and Internet 20 dollars to park- assume rate is 50 bucks more than stated While new wing might be great when done old wing is getting old
2 out of 5
by Notsohappy from Chicago, IL

Partially obstructed, by massive construction

Posted Apr 6, 2014
Nice hotel, they nickel and dime you to death, at checkout I got a bill for $30 /day "surcharge", the valet parkers guard the entry of hotel and won't let you leave your car for a minute just to load your car so they can squeeze a tip out you. They advertised partially obstructed view room, next to "new development", not jackhammers and saws and construction cranes... After we complained they switched us (for a price) to a less spacious Handicapped Access room that didn't even have a toilet door...a little uncomfortable for a family of 4. They ruin paradise!!! Buyer beware.
4 out of 5
Recommended
for Everyone
by Wendy

Read fine print about construction

Posted Apr 6, 2014
Location: Perfect location!
I didn't read the fine print that stated construction was going on beware that the rooms you book you will face the construction site they start at 7am and it goes until 5pm. When we asked about moving rooms the only option you are given is a room where you have no balcony access or you have to pay an extra $120-150 a night to upgrade. To be fair though because of the time difference we were always up around 7am already so the construction really didn't bother me too much. The size of the room, and the grounds of the hotel made up for the inconvenience of the noise from the construction.