Breakfast, lunch, dinner served; French cuisine
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Reviews of Fairmont The Queen Elizabeth Gold Experience

5 out of 5
Fairmont The Queen Elizabeth Gold Experience
900 Blvd Rene Levesque West-Bldg A, Montreal, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 57 out of 77 reviews" "
Rating 8 - Good. 10 out of 77 reviews" "
Rating 6 - Okay. 6 out of 77 reviews" "
Rating 4 - Poor. 2 out of 77 reviews" "
Rating 2 - Terrible. 2 out of 77 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Queen Elizabeth Golden Experience was great! Loved our stay with friendly and efficient staff in the heart of one of the best tourist spots in the world!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that this hotel is at the heart of Central Station. Easy transportation to and from the hotel. Very walkable to shopping and restaurants.
Stayed 3 nights in Mar 2024

2/10 Terrible

Saul

Disliked: Property conditions & facilities, room comfort
Avoid it if you can
Staff were so rude, the hotel is old, breakfast buffet is so poor. Go to Four Seasons or Vogue hotel. The difference in service is huge
Stayed 2 nights in Feb 2024

10/10 Excellent

Ottavia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Fairmont QE - There were so many wonderful activities in the hotel. Roselys is a fantastic restaurant. Krema is perfect for morning coffee, and the Fairmont Gold lounge is such a great treat! We will definitely stay here again. All staff, especially the concierge, were excellent and super helpful!
Stayed 6 nights in Dec 2023

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Gold experience. I simply selected the option with breakfast and here I am! The 21st floor is awesome.
Stayed 3 nights in Nov 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 1 night in Nov 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my recent stay at this hotel, I experienced unparalleled levels of hospitality. I was made to feel exceptionally cherished, genuinely cared for, and absolutely respected throughout my visit. This establishment truly knows how to create a remarkable guest experience.
Stayed 1 night in Nov 2023

6/10 Okay

Josée

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pas l’impression d’être dans un 5 étoiles, pour le prix je m’attendais à un Wow pour le décor et à une chambre spacieuse. Pour le même prix à Dubai on a une chambre royale.
Stayed 2 nights in Sep 2023

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Assal, West Vancouver

Traveled with family
Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Miyuu

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
清潔感
Stayed 1 night in Sep 2023

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed. Spacious
Stayed 2 nights in Aug 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely accommodations, very cozy beds, and great location!
Stayed 1 night in Aug 2023

10/10 Excellent

terrence

Stayed 4 nights in Aug 2023

6/10 Okay

Nuno

Traveled with family
Liked: Staff & service
When you think of Fairmont, you think of an amazing hotel, with great amenities, beautiful rooms, spacious, and some luxury, unfortunately, this hotel is very outdated, the breakfast was very poor for a 5-star hotel, the room was small with a tiny bathroom, dust in the vent, poor isolation, the elevators look very dirty. Don't know how they keep those stars and the rates they change, not worth half of it.
Stayed 1 night in Aug 2023

10/10 Excellent

Manu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional as usual- fairmont good as a brand is impeccable
Stayed 4 nights in Aug 2023

10/10 Excellent

Idelfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

Rizwan

Disliked: Staff & service
The worst reception staff I have ever encountered in my life. Overshadowed the who experience. I will never stay at this property again and discourage all of my friends and family as well.
Stayed 1 night in Jul 2023

10/10 Excellent

FERNANDO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Service, the Gold Experience whorth it. If you are arriving or leaving by train its very convinent. Central Station its conected to the hotel directly.
Stayed 4 nights in May 2023

4/10 Poor

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First off the staff behind the desk were top notch, Not great to see the hotel cleaning staff smoking outside, in front, in a clearly marked no smoking zone, apparently if you 'hide' behind a column its ok, after all doesn't travel down wind. The room was mediocre at best even more so for the 'Gold' room @ over $650 per night. Cold water tap leaked all over the counter top. chips missing in the bottom of the top, large enough that one could cut their feet on them, dust in washroom. The do not disturb easily gets jammed in the door on a normal close & can in fact leaved the door wedged open. No extra blanket in the room or closet, iron was none functional due to calcification. The impression is that only a very limited inspection was done & never anything in detail, reminds me of the Oxford's "Visibly Clean" nonsense which really meant don't look because its not clean. Disappointing over all & at the price terrible.
Stayed 1 night in May 2023

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the whole experience. All the staff went out of their way to make your feel welcome and to ensure you had a pleasurable stay.
Stayed 5 nights in Apr 2023

10/10 Excellent

Marietta

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable setup within rooms. Love the decor and amenities. Friendly staff and nice restaurant within the hotel.

8/10 Good

Carmel

Stayed 2 nights in Apr 2023

8/10 Good

Chris

Stayed 4 nights in Mar 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, on top of the train station . Great service and loved the fairmont lounge
Response from Maria on Feb 8, 2023
Dear Mr. Jonathan,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Guest Relations Team

6/10 Okay

Daniel, Wirral

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Worst '5 Star' hotel experience we've ever had. We booked with the "gold package" but spoken down to by the check-in staff at the ground level. The front desk would not allow us to check-in using the lounge service and demanded government ID and a credit card. After this - he told us that we got the room cheap and we wont have a view. After giving us the room key - no more info about lough access, services or check out info was provided. What is more funny is that our floor no. 20 only had a couple of other guest staying that week... so your ground check-in staff thought it would be funny to downgrade our room. We often travel to many locations around the world and only stay in 5-star hotels. Fairmont / Accor won't be on that list again.
Stayed 4 nights in Jan 2023
Response from Fairmont Gold on Feb 6, 2023
Hello, Thank you for taking the time to write to us regarding your experience with us at the Fairmont the Queen Elizabeth hotel. I apologize that your experience did not exceed your expectations. An investigation will be done regarding your check-in process. We hope that we can welcome you back to the Fairmont the Queen Elizabeth hotel on the 21st floor to offer you a true Fairmont Experience. Thank you once again for writing to us. Sincerely, The Fairmont Gold Team

10/10 Excellent

Jada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Felt very cared for. Upgraded. Lovely room. Amazing pool and hot tub. Loved breakfasts and nightly dessert.
Stayed 2 nights in Jan 2023
Response from Maria on Feb 2, 2023
Dear Ms. Java,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive and constructive feedback and it will be our pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Maria on Feb 2, 2023
Dear Ms. Michelle,Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont The Queen Elizabeth.We are delighted you enjoyed your stay with us and very much look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team

10/10 Excellent

Dany

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in at 12:30, quick and efficient service. Very clean.
Stayed 1 night in Dec 2022

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff ..
Stayed 5 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
the hotel and staff were wonderful. hotel is super conveniently located near everything.
Stayed 4 nights in Jul 2022

10/10 Excellent

SYLVIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The hotel is fantastic in all aspects! Service, food, room, location all of it. We thoroughly enjoyed our time there. Highly recommend!
Stayed 3 nights in Jun 2022

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

Justin

Stayed 1 night in Mar 2022

4/10 Poor

SABRINA

Traveled with group
Liked: Cleanliness
I was very disappointed, particularly considering the price of the “Gold” room. Positive: Check in was smooth. Property is very clean. Negative: I was given room 1820. Room was small, but as expected with Fairmont rooms. What was surprising was the tap and shower were always hot water - no cold water whatsoever (you need to check this out). In room telephone didn’t function correctly. Hotel seemed very short staffed - walked through lobby on numerous occasions looking for staff and nobody was there. No taxis at the taxi stand at 8pm. Bed was HORRIBLE. Both of us slept poorly - pillows were awful. I was surprised. Do yourself a favour and stay at the Sofitel!
Stayed 1 night in Feb 2022

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Peter, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking, had to spend 28 dollars a day in order to park behind the hotel in this shared public parking space because the hotel has very limited parking. Something to keep in mind for people driving to Montreal from Toronto for example.
Stayed 2 nights in Oct 2021

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2021

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is nice, but the service was slow, and at $400 a night, you shouldn't have to pay for the bellman to hold your luggage for a few hours, and you should get some free bottled water in your room.
Stayed 2 nights in Aug 2021

10/10 Excellent

Sc, Vancouver BC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good .
Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall - as advertised - luxurious, friendly and efficient, even at the height of a very busy weekend. Only -ve I can think of is the lack of an adequate driveway and 'front door reception area' where you can transiently park, unload, check in ..
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location connected to underground and shopping areas is nice when you need to avoid weather outside. The breakfast and snack area and lounges comfortable and inviting. Found the supper menu of the restaurant Rosélys too « Esoteric ».
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

TLH, Cantley, Québec

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took the gold experience, and it was fabulous. Great service.
Stayed 1 night in Feb 2020