6/10 Okay
Laura B.
Feb 21, 2024
Liked: Cleanliness
Check in Nightmare
Property was nice, our unit was a bit beat up with malfunctioning shower door, windows weren't clean... not anything overwhelmingly wrong. The check in was a disaster as they (all arrows lead back to the Wyndham property management, despite their claim-blame that Koala/VRBO/owner) had canceled our reservation by mistake and we were left helpless during 2 hours of wrestling through layers of phone calls. This despite having documentation and proof of payment in hand. The people on site were useless at getting anything solved and refused to be of assistance beyond showing us that our reservation had been canceled. We got a last unit. No one ever assumed responsibility for the screw up, but we finally got settled about 9pm. That's after arriving a day early in the Orlando area to ensure a seamless arrival. They are not proponents of VRBO for whatever reason.
Laura B.
Stayed 7 nights in Feb 2024