6/10 Okay
Diane S., Kalamazoo
Mar 12, 2024
Disliked: Cleanliness
Pensacola Beach stay
Furnace filter filthy. When you have allergies, makes it difficult to breathe. Refrigerator water filter needed changing. Couldn’t use the water function on refrigerator. Refrigerator too warm. Had to add ice to milk and other drinks. Freezer was good. Rugs were filthy. Initially couldn’t find a broom. When we searched further, found a filthy one hidden way behind washer/drier unit. Supposed to have a vacuum but never found one. Larger frying pan was so cheap and thin and warped we rendered it useless. Garbage disposal was plugged and we had no water in the kitchen for 4 days. Some one came from Vacasa and realized we needed a plumber. Plumbers came 3 days later and said pipes were plugged all the way down the building. Fixed as best they could but it ultimately leaked between sink and dishwasher when dishwasher was run. We discussed all the complaints with Vacasa rep in person. Assured us all would be taken care of in 24 hours but never heard from anyone again. Never came back after saying all filters and concerns would be taken care of. No grab bars or mats in showers. Dangerous. Sheets didn’t fit properly on any of the beds. Location was beautiful and the views. Front door looked so battered and doorstop wouldn’t stay up. Furnishings were great if only the light bulbs had been appropriate. Important parts not cleaned were the disappointment and inconvenience. Despite all negative, had a good week. Sure hope these issues will be addressed.
Diane S.
Stayed 29 nights in Feb 2024