Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of Americas Best Value Inn & Suites Phenix City

2 out of 5
Americas Best Value Inn & Suites Phenix City
905A E 280 Bypass, Phenix City, AL

Reviews

7.4

Good

Rating 10 - Excellent. 222 out of 629 reviews" "
Rating 8 - Good. 185 out of 629 reviews" "
Rating 6 - Okay. 93 out of 629 reviews" "
Rating 4 - Poor. 47 out of 629 reviews" "
Rating 2 - Terrible. 82 out of 629 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nicholas

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance man tried to walk into room when there was clearly a sign on the door that said do not disturb. Lot's of people smoking weed. Hotel reaked of it. Had to do laundry because all of my things stunk from the hotel. Itching all night, probably from bugs. Slamming doors all hours of the night. Literally the only thing that worked was the fridge. No towels, no breakfast, the most uncomfortable beds I've ever slept on. Literally my back/neck is still killing me. needles to say i probably would of been better off sleeping in my car and saving the money for the week.
Stayed 4 nights in May 2024
Response from The staff at Americas Best Value Inn & Suites on May 12, 2024
Dear Nicholas, Thank you for taking the time to leave a review. We are disappointed to hear about your experience at our hotel. We strive to provide a comfortable and enjoyable stay for all of our guests. We must point out that you stayed with us for four nights and never brought any of your complaints to our attention. We have a dedicated staff available 24/7 to address any issues that may arise during your stay. Unfortunately, we cannot address concerns that we are not made aware of. We apologize for any inconvenience you experienced and will take your feedback into consideration to improve our services in the future.We hope you will give us another chance to exceed your expectations in the future.Sincerely,

8/10 Good

Lacey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like the fact that the hairdryer in my room didnt work nor did the remote to my tv
Stayed 2 nights in May 2024
Response from The staff at Americas Best Value Inn & Suites on May 4, 2024
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconvenience you experienced with the non-functioning hairdryer and TV remote in your room. Please rest assured that we have addressed these issues with our maintenance team to ensure they are promptly resolved for future guests. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future. Warm regards,

8/10 Good

Gina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It's good for a night's sleep, but the varying rates are confusing.
Stayed 1 night in Apr 2024
Response from The staff at Americas Best Value Inn & Suites on May 4, 2024
Dear valued customer,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our accommodations suitable for a restful night's sleep.Regarding the varying rates, we apologize for any confusion this may have caused. We strive to provide transparent pricing and will take your comments into consideration as we work to improve our booking process.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is close to south commons sports complex. Its quiet. Beds are comfortable. We do not like the fact that everytime we are there the pool is being worked on
Stayed 2 nights in Apr 2024
Response from The staff at Americas Best Value Inn & Suites on May 4, 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property close to the South Commons Sports Complex and enjoyed the quiet atmosphere and comfortable beds. We apologize for any inconvenience caused by the pool maintenance during your visits. We strive to ensure all amenities are available for our guests, and we will address this issue with our maintenance team to minimize disruptions in the future. Your satisfaction is important to us, and we appreciate your valuable input. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you for choosing our property, and we hope to welcome you back soon.

6/10 Okay

vincent

Stayed 2 nights in Apr 2024
Response from The staff at Americas Best Value Inn & Suites on May 14, 2024
We appreciate the rating! We would be grateful, if you give us an opportunity to, improve your experience during your next stay. Do stay with us anytime you visit the city.

10/10 Excellent

Lacey

Traveled with partner
Liked: Cleanliness, property conditions & facilities
While we were there our room didnt recieve fresh towels nor our trash taken out
Stayed 2 nights in Apr 2024
Response from The staff at Americas Best Value Inn & Suites on Apr 8, 2024
Thank you for giving your feedback and we truly appreciate this. We investigated the raised issue, however, our staff could not identify the issue raised and we can only assume this was a unique situation.

8/10 Good

Aldolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The staff at Americas Best Value Inn & Suites on Apr 4, 2024
We are so grateful for your review. Thanks for sharing your rating with us and the community.

10/10 Excellent

Dallas

Liked: Staff & service
the room wasn’t bad at all they just need to update the hotel
Stayed 3 nights in Mar 2024
Response from The Staff at Americas Best Value Inn & Suites on Mar 28, 2024
Dallas,Thank you for taking the time to share your experience at our Americas Best Value Inn & Suites. We appreciate your feedback and are thrilled to hear that you found your room to be enjoyable.We understand your suggestion for updating the hotel, and we are continually working on improving our facilities to provide a better experience for our valued guests like yourself. Your feedback serves as a valuable insight for us to identify areas where we can make enhancements.We truly appreciate your recommendation, and we hope to have the pleasure of serving you again in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us.Warm regards,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great hotel
Stayed 1 night in Mar 2024
Response from The staff at Americas Best Value Inn & Suites on Mar 28, 2024
Thank you for giving your feedback. We truly appreciate this. Until next time...

4/10 Poor

Larry

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We stay at this hotel everytime we come to columbus for a softball tournament. ThIs time we were put i to a room that apparently had some construction done in the bathreoom. There was dry wall dust every where no soap, no shampoo or conditioner. A wad of hair that was apparently pulled out of the drain, left in the tub. I took pictures of everything. Other than that the room was nice.
Stayed 1 night in Mar 2024
Response from The Staff at Americas Best Value Inn & Suites on Mar 15, 2024
. We are doing our very best to complete our updates with minimal impact on our guests, so I regret that your comfort was interrupted. We value your feedback and will take it into consideration as we complete our renovations. I hope that you will return to experience our completed results.We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we try hard to make sure all our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.

10/10 Excellent

Sylathia

Liked: Staff & service
My kids love that
Stayed 1 night in Feb 2024
Response from The Staff at Americas Best Value Inn & Suites on Mar 15, 2024
Your heartfelt comments are truly appreciated. It's wonderful to hear that you and your children always choose to stay with us during your visits to Phenix City. Our location and staff are indeed some of the aspects we are most proud of. We look forward to hosting you again and making your next visit just as enjoyable.Best regards,

10/10 Excellent

Maniseta

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from The Staff at Americas Best Value Inn & Suites on Feb 17, 2024
Maniseta, Thank you so much for leaving a 5-star review! We are thrilled to hear that you loved everything. Our team is always committed to offering the best services, and your positive feedback propels us to strive continuously for excellence. We look forward to welcoming you back for another splendid experience in the future. Warm Regards,

6/10 Okay

Sariah

Business traveler
Disliked: Amenities
Avg hotel. Missing towels and pillow cases. Very noisy.
Stayed 4 nights in Feb 2024
Response from ABVI STAFF on Feb 14, 2024
Thank you for your review. We regret that your experience did not meet your expectations. Your feedbacks will help us improve our services.We hope that your stay in Americas Best Value Inn and Suites was otherwise amazing. Regards,The Staff at Americas Best Value Inn and Suites

2/10 Terrible

Brandy

Stayed 1 night in Feb 2024
Response from The Staff at Americas Best Value Inn & Suites on Feb 12, 2024
Hello. We’ve checked our records and have not found any guests that have stayed here by your name. Perhaps you may have mistaken us for another hotel. We’d love to host you the next time you visit Phenix City, AL.

2/10 Terrible

Abigail

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very nice... However .. do NOT stay here unless it's an absolute emergency. The dirtiest hotel room I've ever witnessed. Multiple crunchy semen stains on comforters, long hairs in the sheets, pubes on the bathroom sink, shrimp left over in the fridge. Horrific. That being said, the lady at the front desk was very nice and moved us to another room that was only half as bad but still disgusting. Loud, drug addict drama all night long outside.. One perk, lots of DoorDash options available.
Stayed 3 nights in Feb 2024
Response from The Staff at Americas Best Value Inn & Suites on Feb 12, 2024
We deeply apologize for the unsatisfactory experience you encountered during your recent stay. We understand your concerns regarding the cleanliness, lack of amenities, and the inconvenience caused. Rest assured, we will investigate the matter thoroughly and take immediate steps to rectify the issues. . This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we try hard to make sure all our guests feel at home. Regarding your concern, we have addressed this straight away to our staff, and also with the management for immediate action; to ensure that this incident is not repeated again. We sincerely apologize and hope you will give us another chance to provide you with a wonderful stay.

2/10 Terrible

Jacqueline

Disliked: Cleanliness, property conditions & facilities, room comfort
Always check first!
We did not even end up staying because we found bedbugs in the beds, so we had to search at 3am for a new hotel.
Stayed 1 night in Feb 2024
Response from The Staff at Americas Best Value Inn & Suites on Feb 9, 2024
Thank you for giving your feedback. We truly appreciate this. We have investigated the concerns you raised. As far as we know, we did everything to make your stay pleasant at our property. However, we’re unable to relate with your raised concerns.

10/10 Excellent

Tydues

Stayed 1 night in Feb 2024
Response from The staff at Americas Best Value Inn & Suites on Mar 21, 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future

10/10 Excellent

Lacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue i had was the last day before i checked out housekeeping didnt even touch my room i had no towels no toilet paper my trash was full but other rhan thay everything waw great
Stayed 3 nights in Feb 2024
Response from The Staff at Americas Best Value Inn & Suites on Feb 7, 2024
Thank you for your feedback, Lacey. We apologize for the inconvenience with housekeeping on your last day, but we are glad to hear that everything else was great during your stay.

8/10 Good

Trisha

Liked: Cleanliness, staff & service, amenities
The tub and sink were stopped up and I had to remove the lid to the toilet to flush it. Once they get that squared away it will be cool. I'd stay there again. It's an old bldg so the plumbing is not always up-to-par. It was clean and there were no bad smells. I can live with that. I was comfortable.
Stayed 2 nights in Jan 2024
Response from The Staff at Americas Best Value Inn & Suites on Feb 7, 2024
Thank you for your feedback, Trisha. We apologize for the plumbing issues you experienced during your stay, but we are glad to hear that you were still comfortable and would consider staying with us again.

2/10 Terrible

Susan

Traveled with family
Our room was disgusting! Roaches. No smoke alarm. Bathroom was horrible. No Kleenex. Worse place I have ever stayed. Should have refused to stay, but they charged my credit card when we checked in. Did not know if they would have given our money back. Never heard of that.
Stayed 2 nights in Jan 2024
Response from The Staff at Americas Best Value Inn &Suites on Feb 7, 2024
We are doing whatever it takes to fight against the inevitable war against Gods creatures that are a huge nuisance to society. Every hotel has to be on their toes to insure that these situations don't get out of hand, especially older well established historic buildings such as ours. I do apologize for any inconveniences, our staff would have gladly come up with a resolution had you raised the issue during your stay. We always do our best to make your stay pleasant at Americas Best Value Inn and Suites.

10/10 Excellent

Hedy Beth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lounging at Colony Inn
It was good for the price. I was happy they had HBO and a coffee maker in the room.
Stayed 1 night in Feb 2024
Response from The Staff at Americas Best Value Inn & Suites on Feb 9, 2024
Thank you for taking the time to leave us a rating. We would be delighted to have you as a guest here at Americas Best Value Inn & Suites anytime you’re in town. Hope to see you again soon.

6/10 Okay

Miranda

Liked: Staff & service
Disliked: Cleanliness
Ok
Stayed 2 nights in Jan 2024
Response from The Staff at Americas Best Value Inn & Suites on Jan 27, 2024
We appreciate your feedback! We would be grateful if you give us an opportunity to improve your experience during your next stay.Do stay with us anytime you visit the city.

8/10 Good

Allen

Traveled with group
It was good consumer service
Stayed 1 night in Jan 2024
Response from The Staff at Americas Best Value Inn& Suites on Jan 15, 2024
Thank you for taking the time to leave us a rating. We would be delighted to have you as a guest here at Americas Best Value Inn & Suites anytime you’re in town. Hope to see you again soon.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from The Staff at Americas Best Value Inn & Suites on Jan 15, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Major

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from The Staff at Americas Best Value Inn & Suites on Feb 7, 2024
Thank you for taking the time to leave us a rating. We would be delighted to have you as a guest here at Americas Best Value Inn & Suites anytime you’re in town. Hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Dec 2023
Response from The Staff at Americas Best Value Inn and on Jan 10, 2024
Thank you for your positive review! We appreciate the time you took to let us know you think we are awesome! You are too and we look forward to seeing you again.

10/10 Excellent

martin

Business traveler
Nice people
Stayed 2 nights in Dec 2023
Response from The Staff at Americas Best Value Inn on Dec 17, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

4/10 Poor

Harold

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from The Staff at Americas Best Value Inn & Suites on Dec 28, 2023
We’re disappointed to hear about your negative experience. Please know that this isn’t the usual standard of our hotel, and we always aim to deliver what we commit. We’d love it if you could give us another opportunity to make things right.

10/10 Excellent

martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people
Stayed 2 nights in Dec 2023
Response from The Staff at Americas Best Value Inn and Suites on Dec 17, 2023
Thank you for your positive review! We appreciate the time you took to let us know you think we are awesome! You are too and we look forward to seeing you again.Regards,The Staff at Americas Best Value Inn and Suites

10/10 Excellent

Vesta

Liked: Staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Nov 2023
Response from The Staff at Americas Best Value Inn & Suites on Dec 1, 2023
We are glad to know that you had a great time at Americas Best Value Inn and Suites. Please refer us to your friends and family for their next destination. Thank you for your feedback. We’d love to host you the next time you visitus. Until next time...Regards,

6/10 Okay

Catherine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Can't judge a book by its cover.
When we drove up to the hotel the website pictures only showed the hotel good side. Entering from other side it looked like a roach motel. A Window was boarded up with wood. Mattresses stacked up in the window. False advertisement about breakfast. No elevator, but the room where cute and clean as shown on the website. All of the staff were friendly and great.
Stayed 1 night in Oct 2023
Response from The Staff at Americas Best Value Inn & Suites on Oct 23, 2023
We thank you for your much-valued feedback. We apologize profusely for the inconvenience you faced due to the lack of information in advance about the non-availability of the breakfast service. We hope you will stay next time you are in town and try out our amazing new beds, that were being setup along with new furnishings. Hope you visit again soon.

2/10 Terrible

Justin

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This place needs work
We arrived at at 8 pm and the staff had to check two rooms before to find a “clean and ready” room. We ended up leaving and going somewhere else. Room floor was sticky, curtains were stained, remote had grease on it, toilet paper on roll was dirty. The positive was the manager was polite and kindly refunded me.
Stayed 2 nights in Oct 2023
Response from AH on Oct 18, 2023
We’re sorry to hear that your experience with us was less than satisfactory. We understand that you have choices when it comes to booking a hotel, and we regret to have lost your confidence in us. Please know that we’re taking your feedback seriously and will use it to improve our performance moving forward. We hope that you’ll give us another opportunity to provide you with the service that you deserve. Thank you for your understanding.

4/10 Poor

ramon

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from The Staff at Americas Best Value Inn & Suites on Oct 18, 2023
We apologize that our services didn’t meet your expectations. Customer experience is something that we take very seriously. We hope that you’ll give us a second chance to make things right and show you our commitment to providing the best customer experience.

2/10 Terrible

Randy

Stayed 2 nights in Oct 2023
Response from The Staff at Americas Best Value Inn & Suites on Oct 11, 2023
We’re disappointed to hear about your negative experience. Please know that this isn’t the usual standard of our hotel and we always aim to deliver what we commit. We’d love it if you could give us another opportunity to make things right.

6/10 Okay

Stephen

Traveled with partner
Liked: Staff & service
Disliked: Amenities
What seemed to be "unsavory" characters hanging around.
Stayed 1 night in Oct 2023
Response from The Staff at Americas Best Value Inn & Suites on Oct 11, 2023
Our aim is to provide the best experience to anyone who visits us. Your experience definitely does not sound like the type of experience we normally provide to our guests. We will take your response seriously and see what areas we could improve upon

2/10 Terrible

tammy

Stayed 1 night in Sep 2023
Response from The Staff at Americas Best Value Inn & Suites on Oct 18, 2023
We apologize that our services didn’t meet your expectations. Customer experience is something that we take very seriously. We hope that you’ll give us a second chance to make things right and show you our commitment to providing the best customer experience.

4/10 Poor

Melonie

Liked: Cleanliness, room comfort
You get what you pay for.
We arrived 45 minutes early, I didn't except to be able to check in but it was worth a try. Joanie said rooms wouldn't be ready til 3 or a little after so we went to eat. We got back a few minutes after 3. Our room wasn't ready. They said it would be a few minutes but we didn't get in our room til 3:40. Joanie went above and beyond to help housekeeping get rooms ready. They must really be short staffed. Joanie was great. This is a dated hotel but clean. I was most disappointed because there was NO BREAKFAST. It was advertised as having breakfast included but was told because of covid it was not available. That's nonsense. We've stayed in several hotels since covid and breakfast was served! That's one of the reasons we booked there. But like i said earlier, you get what you pay for!
Stayed 1 night in Sep 2023
Response from The Staff at Americas Best Value Inn and Suites on Oct 11, 2023
We appreciate your feedback! We would be grateful if you give us an opportunity to make amends and improve your experience during your next stay.Do stay with us anytime you visit the city. We’re eager to host you again and serve you with nothing but the best.

4/10 Poor

Jasmine

Traveled with family
Liked: Room comfort
Stayed 2 nights in Sep 2023
Response from The Staff at Americas Best Value Inn & Suites on Oct 18, 2023
We’re disappointed to hear about your negative experience. Please know that this isn’t the usual standard of our hotel, and we always aim to deliver what we commit. We’d love it if you could give us another opportunity to make things right.

4/10 Poor

Sheryl

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
The hotel is obviously used as low income housing for locals, and because of that they’re not as respectful concerning noise levels, as maybe fellow travellers would be lots of slamming doors, loud talking in the hallways. Linens On the bed were stained. The bathtub doesn’t drain properly. There was no garbage can in the room. The microwave was dirty inside. The lobby stairs needed to be vacuumed. I booked off of a third-party that said I was getting a special deal $40 off the regular. If I had paid the full price, I would’ve been appalled
Stayed 1 night in Sep 2023
Response from The Staff at Americas Best Value Inn on Sep 23, 2023
Hi! Our aim is to provide the best experience to anyone who visits us. Your experience definitely does not sound like the type of experience we normally provide to our guests. We will take your response seriously.

4/10 Poor

Joann

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
Very Outdated Bad Smell Not Clean No Trash Can Smoke Alarm had no battery in it However when checking in we heard the big spill about no smoking allowed in which we don’t smoke anyway so the talk didn’t matter But we did feel unsafe with no working smoke detector People running around all night Smell of drugs in the hallway
Smoke Alarm ???? Really
Stayed 2 nights in Sep 2023
Response from The Staff at Americas Best Value Inn and Suites on Sep 23, 2023
Thank you for sharing your experience. We always like to ensure that our guests have the best time when they visit us. We’d be glad if you give us one more chance to provide better experience. We’re eager to host you again and serve you with nothing but the best. Your feedbacks and suggestions are always welcome.Regards,

6/10 Okay

Mark

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Decent hotel… .you get what you pay for
Stayed 3 nights in Aug 2023
Response from The Staff at Americas Best Value Inn and Suites on Oct 11, 2023
We’re happy to see your review here. It will help us improve our services andprovide a better experience to you again. It was great to have you at Americas Best Value Inn and Suites. Visit soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Staff at Americas Best Value Inn & Suites on Oct 11, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Gang

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I like they charge the fees by room and numbers of the person
Stayed 1 night in Aug 2023

8/10 Good

Shanice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 2 nights in Aug 2023

6/10 Okay

Mark

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not bad… you get what you pay for… .beds were comfortable…room was clean… .staff was awesome especially JONIE… .SHE WAS AWESOME… ..i will stay there again… ..and location was good… ..OWNERS SPEND SOME $$$ AND UPDATE HOTEL
Stayed 2 nights in Aug 2023

2/10 Terrible

Katrina, Milwaukee

Traveled with group
Disliked: Property conditions & facilities
I had to leave hotel shortly after checking in because there were roaches in fridge and in bathroom. I have never had issues before and now I will never stay again
Stayed 2 nights in Aug 2023

10/10 Excellent

Angela

Stayed 1 night in Jun 2023
Response from THE STAFF AT AMERICAS BEST VALUE INN on Jun 26, 2023
DEAR VALUED GUEST, THANK YOU FOR TAKING THE TIME TO RATE OUR HOTEL. GLAD YOU ENJOYED YOUR STAY HERE AT AMERICAS BEST VALUE INN.

4/10 Poor

timothy, davie

Business traveler
Disliked: Cleanliness, property conditions & facilities
Dump! Especially for the price I paid. Room was musty, tv plugged into the nearby lamp, no blackout curtains, Seedy people. And pay $5 to use a pool towel. Bathroom toilet barely flushed, toiletries were substandard. Thin bars of soap cracked during 1st use. Not worth it.
Stayed 2 nights in Jun 2023
Response from Staff at America's Best Value Inn & Suites on Jun 18, 2023
Thank You. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our rooms and facilities, and also implementing utmost care in our maintenance. If given the opportunity, we will implement more efforts to provide you a better experience when you visit us next time. Sincerely,The Staff at Americas Best Value Inn and Suites

2/10 Terrible

Joe

Stayed 2 nights in Jun 2023
Response from The Staff at Americas Best Value Inn on Jul 6, 2023
Hi Joe, thank you for leaving a review. We are sorry that we didn't meet your expectations. May we ask why you left a negative review? Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.

4/10 Poor

Michael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
We arrived late afternoon 6/9/23 and checked in for a one-night stay, took our suitcase to the room, then left to meet friends for dinner. An employee was in the hall, and my husband complimented her on the cleanliness of the room. We should have looked around a bit more. When’s we returned after a long day staffing a FAIRTAX table at the Georgia GOP convention and dinner, we brushed our teeth and went to bed. The next morning, I woke up early, planning to take a shower. Oops! No shower curtain. I decided to wash my face and skip the shower. No trashcan in the bathroom. No plastic bag for dirty clothes. No lightbulbs in one of the bedside lamps. When my husband woke up and wanted to take a shower, I called the front desk, and the desk clerk brought a shower curtain within a few minutes and hung it up. My husband showered and tried to use the hairdryer. The plug was cracked and we saw green corrosion inside it. The desk clerk brought a replacement, but she would have needed a screwdriver to remover the dead dryer and mount the replacement. There is no elevator, and the stairs leading to the second floor needed vacuuming. We won’t stay here again.
Stayed 1 night in Jun 2023
Response from Staff at America's Best Value Inn & Suites on Jun 18, 2023
Thank You. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our rooms and facilities, and also implementing utmost care in our maintenance. If given the opportunity, we will implement more efforts to provide you a better experience when you visit us next time. Sincerely,The Staff at Americas Best Value Inn and Suites