Find hotels in Ponta do Sapê, Angra dos Reis from $26

"First, on the day we arrived, that night we had to change rooms because the bath tub was leaking water all over the bathroom floor. Also, the toilet lid was broken, the air conditioning had a loud noise and wasn’t cooling property. On the second room, the same happened with the air conditioning. The hotel was poorly staffed and several times, the excuse was: “right now, we have no concierge or hostess or bellboy”. Also I speak for languages fluently (spanish, english, italian and french) and many times we had to wait for the staff to find someone that spoke one of those languages. The last night, we had to go to bed without having dinner because we ordered room service and they said that food would arrive in 15mins. One hour passed and I called to see the status of our order and the person said that he couldn’t comply with out order because he couldn’t prepare the food because the kitchen was getting maintenance. If I hadn’t called no one would have let us know. It was a time to relax and enjoy as a couple in a luxury resort but it felt more like a resort that is about to close or go bankrupt. So sad to see such a beautiful place give their clients that poor customer service. "

"The hotel reminded me of a small resort which was nice. They have security at the entrance which makes you feel safe. The pool area was my favourite part, very beautiful view. There’s a shopping mall in walking distance which was very convenient. "

"Great room size, amazing staff, great facilities. Had some ants in the washroom but being in a tropical country I guess that’s expected. "

"People "

"beach front hotel, literally the dining room is 3 meters fromthe beach. Lots of restaurants and ahops nearby and 5 minute walk from the Abrao pier. The swimming pool was closed due to renovations. Breakfast was good, wirh delicious tapioca pancakes made to order, fresh fruit and lots of cakes. Staff could not have been more helpful and friendly. "

"Perhaps the best hotel at Ilha Grande. Located away from Abrao. 5 min by hotel boat taxi, cost 20 BRL (4 USD) during the day hours and 40 BRL (8 USD) when it is dark, i.e. after 6pm. Walking is impossible for much of the time as the pathway is frequently flooded. Make sure you call/send whatsapp message to the reception in advance about your trips there and back. There is normally one trip every hour. The boat is quite small and at the beginning hard to identify but after a while you get used to it. Location away from Abrao is good for some if one needs a quiet secure place and a disadvantage if you need some more life around but then again using the boat helps in getting a good balance of everything. The property itself is very good, comfortable, the views are stunning. The staff members are very helpful. Regarding Ilha Grande I had a tour around some beaches, which was not bad. However if you wish to visit the best place then forget other beaches and go Lopes Mendes. Getting there is a quest but worth it: you first go by water taxi to Pouso beach (located in inner lagoon, no big waves) and then walk 20 min through the forest. One could walk all the way from Abrao but that is then few hours. The beach closer to sunset is really stunning. Overall, great experience at Ilha Grande. Thanks a lot. "

"It's a nice place to get a way to, but there's really not that much to do at night time"

"This place is so magical. Quiet, clean, so beautiful, the staff is exceptional. Played tennis which was so fun, used the bikes, the beach is awesome We loved our stay here! "