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Reviews of North Star Inn & Suites

2.5 out of 5
North Star Inn & Suites
1550 Victoria Street, Prince George, BC

Reviews

6.6
Rating 10 - Excellent. 90 out of 399 reviews" "
Rating 8 - Good. 111 out of 399 reviews" "
Rating 6 - Okay. 71 out of 399 reviews" "
Rating 4 - Poor. 59 out of 399 reviews" "
Rating 2 - Terrible. 68 out of 399 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Virginia

Stayed 2 nights in Apr 2024

2/10 Terrible

Scott

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was long dark hair on the pillows and sheets, a broken crack pipe on the floor in the bathroom behind the toilet. Wouldn't recommend this place !!!
Stayed 1 night in Apr 2024
Response from Northstar Management on Apr 6, 2024
We are deeply sorry for your disappointing experience. Your feedback is crucial, and we take it seriously. We're investigating the issues you raised and taking corrective measures. We apologize for any inconvenience and hope to regain your trust in the future

8/10 Good

Ben, Burns Lake

Liked: Staff & service
I got moved to the econo lodge city centre inn since the northern is under construction and there’s limited parking on noisy
Stayed 1 night in Feb 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

John

Stayed 3 nights in Jan 2024

8/10 Good

John

Stayed 2 nights in Jan 2024

6/10 Okay

John

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed because it is a decent price. Rooms are renovated. Rooms have a not so nice smell. The floors aren't the cleanest never heard or saw a vacumn. Would be nice if there were kichenettes,Laundry facilities that were repaired for use . Not sure how long the washer has been broken. Exterior needs plug ins to plug in your block heater. This review is for Econo Lodge.
Stayed 3 nights in Jan 2024
Response from Northstar Management on Apr 6, 2024
We are deeply sorry for your disappointing experience. Your feedback is crucial, and we take it seriously. We're investigating the issues you raised and taking corrective measures. We apologize for any inconvenience and hope to regain your trust in the future

10/10 Excellent

Aldrin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are some homeless around the area that bothers me. Two of them are fighting at the parking lot when I arrived.
Stayed 1 night in Dec 2023
Response from Northstar Management on Apr 6, 2024
Dear KellyWe are deeply sorry for your disappointing experience. Your feedback is crucial, and we take it seriously. We're investigating the issues you raised and taking corrective measures. We apologize for any inconvenience and hope to regain your trust in the future

4/10 Poor

Barry

Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and kind staff. Newly renovated. Nice and quiet
Stayed 1 night in Dec 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service
Convenient Check in and out were great
Stayed 1 night in Dec 2023

10/10 Excellent

Marci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital
Stayed 1 night in Dec 2023

4/10 Poor

Jules

Stayed 1 night in Nov 2023
Response from Northstar Management on Dec 4, 2023
We apologize for the inconvenience caused, we will work on the things.

6/10 Okay

Sudesh

Stayed 1 night in Oct 2023
Response from Northstar Management on Dec 4, 2023
We apologize for the inconvenience caused during your stay, We will work on the things and look forward to welcome you back again.

8/10 Good

Anthony

Liked: Staff & service, amenities
This is an older motel but staff was good, lots of shopping and food across the street.
Stayed 1 night in Oct 2023
Response from front desk on Oct 24, 2023
Thanks

8/10 Good

Rowland

Business traveler
Liked: Staff & service
Quiet and roomy.
Stayed 6 nights in Oct 2023
Response from front desk on Oct 24, 2023
Thanks

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all good
Stayed 1 night in Oct 2023
Response from front desk on Oct 24, 2023
Thanks

2/10 Terrible

Chantel

Disliked: Cleanliness, property conditions & facilities, room comfort
This property is not for me.
The hotel was not what I was expecting. The stairs were literally crumbling and the property was not a welcoming environment. The key card wouldn’t work and a new room had to be issued. The room was very very dirty and I could smell cigarette smoke from other rooms (I’m not a smoker so it’s more noticeable for me).
Stayed 1 night in Sep 2023
Response from front desk on Oct 29, 2023
Sorry!!!

2/10 Terrible

Geraldine

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Don’t go
Mean front desk, unfriendly and English language barrier, took my visa and tapped. Huge problem for me. Noisy, cold, horrible bedding , pubic hair in tub. Didn’t use any toiletries, slept on top of bedding , stayed 5 hours, never going back again.
Stayed 1 night in Sep 2023
Response from front desk on Sep 29, 2023
HI GERALDINEOur staff arrange room on the ground floor even in the middle night for you because you have back problem. Moreover we change room rent from the same card which was mentioned in the profile.However you checked the room 2 times begore stay in room. Unfortunately you got inconvenience service, we will be trying to give you better service on your next stay.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
I made it there at 5 or 6 am and didn’t have the room I paid for had to buy another night!!! Do not like the staff no help, had rough long ride with a baby to get there and they didn’t feel bad
Stayed 1 night in Sep 2023
Response from front desk on Sep 29, 2023
HI LISAour cheak in time is 3pm to 4am and unfortunately your booking goes as no-show in the system because you unable to cheak in on right time. Moreover, you didnt give any info to the front desk regarding to this one. sorry for the inconvenience

6/10 Okay

Les

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly. The price was exceptional but the condition of the fixtures and amenities needs improvements and some serious cleaning top to bottom is required. Location is great, but noisy.
Stayed 3 nights in Sep 2023
Response from front desk on Sep 29, 2023
HI leswe really appreciated your valuable feedback. we continuously upgrade our services. we are waiting for your next stay

10/10 Excellent

Marjorie

Stayed 1 night in Sep 2023
Response from front desk on Oct 29, 2023
Thanks

2/10 Terrible

Thaleshwari

Disliked: Cleanliness, staff & service, property conditions & facilities
Big water leak room had a very bad smell floors were very dirty
Stayed 2 nights in Sep 2023
Response from front desk on Oct 29, 2023
Sorry!!!

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always helpful checking in here.
Check in went good, staff were helpful with my deposit as i paid cash and my gf paid my deposit from home for me, no problems. My stay was comfortable, i just kept to myself but was offered housekeeping everyday. Check out especially friendly as im becomung a regualr every other week. I'd use this hotel again, i am next week.
Stayed 7 nights in Sep 2023
Response from front desk on Oct 29, 2023
Thanks

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from front desk on Oct 29, 2023
Thanks

2/10 Terrible

Travis

Business traveler
Disliked: Amenities
First room had a collapsed ceiling and water pouring down. Should I say more. Broken lights, just gross
Stayed 2 nights in Sep 2023
Response from front desk on Oct 29, 2023
Sorry!!!

6/10 Okay

Jennifer

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Average hotel. Ok for one night. Moderate smell of cigarettes in the room. Stairs to upper floor old and don't feel very safe. Beds are comfortable but squeaky. Lots of parking and easy to find. Staff are friendly and open 24/7.
Stayed 1 night in Sep 2023
Response from front desk on Oct 29, 2023
Okay !!!

6/10 Okay

Julia

Liked: Staff & service
Disliked: Property conditions & facilities
The room was nice but smelled like strong air freshner, light didn't work neither did the fan, but you get what you pay for.
Stayed 2 nights in Sep 2023
Response from front desk on Oct 29, 2023
Appreciate !!!

4/10 Poor

Lloyd

Business traveler
Disliked: Cleanliness, property conditions & facilities
The door to the suite is damaged and looks like it has been kicked in. One of the beds is broken. The overall cleanliness of the suite is absolutely awful. The fridge was left unplugged and stunk up the room. Stains on the bedding. One night stay is more than enough
Stayed 1 night in Sep 2023
Response from front desk on Oct 29, 2023
Sorry!!!

8/10 Good

Darrell

Traveled with partner
Our first couple of nights were a little rough with the room.But the manager gave us a better room the last few nights we were there were great
Stayed 5 nights in Aug 2023
Response from front desk on Oct 29, 2023
Thanks

8/10 Good

Michael

Traveled with family
Stayed 1 night in Aug 2023
Response from front desk on Oct 29, 2023
Thanks

6/10 Okay

Garrett

Business traveler, Traveled with pets, Traveled with family
You get what you pay for.
Stayed 1 night in Aug 2023
Response from front desk on Oct 29, 2023
Appreciate !!!

8/10 Good

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 4 nights in Aug 2023
Response from front desk on Oct 29, 2023
Thanks

10/10 Excellent

Calvin

Stayed 1 night in Jul 2023
Response from front desk on Oct 29, 2023
Thanks

10/10 Excellent

Jem

Stayed 1 night in Aug 2023
Response from front desk on Oct 29, 2023
Thanks

10/10 Excellent

Lishpreet

Stayed 1 night in Aug 2023

10/10 Excellent

Jose Ben

Liked: Cleanliness, staff & service, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Aug 2023
Response from FD on Sep 4, 2023
Dear Jose Thanks for posting your valuable feedback we would expect you soon with your new booking.

6/10 Okay

Linn

Traveled with family
Liked: Cleanliness, staff & service
Liked that it was a convenient location downtown.
Stayed 1 night in Aug 2023
Response from FD on Sep 4, 2023
Dear LinnThanks for posting a review that we were not able to fulfill your expectations. Please let us know how best we can improve our services.

8/10 Good

hamed

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reach everything in Prince George city
Stayed 3 nights in Aug 2023
Response from FD on Sep 4, 2023
Dear Hamed Thanks for posting your valuable review. We hope to fulfill all your expectations in your next stay.

4/10 Poor

kyle

Traveled with family
Disliked: Property conditions & facilities
Lots of parties and drunk people
Stayed 2 nights in Aug 2023
Response from FD on Sep 4, 2023
Dear Guest Sorry to hear that you faced some disappointment due to some other guests. We will consider your review as a vital part of our services improvement and we will try to sort out the concern of yours. We hope next time there will be no such unwanted events.

4/10 Poor

Calvin, Grande Prairie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price very budget friendly.
The agent that checked me in was very helpful. The room itself was decent, and was definitely worth the price
Stayed 1 night in Aug 2023
Response from Sandeep Ruhal on Aug 21, 2023
Thank you for your glowing review of your recent stay with us! We're thrilled to learn that you enjoyed your time at our Hotel. We appreciate your kind words and look forward to welcoming you back in the future

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are remodeling the facilities and at night the hotel looks very elegant, it is a safe place and at night it is very quiet both inside and outside, it is very well located and the receptionist's attention at check in was very friendly and timely.
Stayed 1 night in Aug 2023
Response from Sandeep Ruhal on Aug 21, 2023
Dear ErickThank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback about our hotel is greatly appreciated. We look forward to welcoming you back for another wonderful experience.

8/10 Good

Sanjaya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sandeep Ruhal on Aug 21, 2023
Dear Sanjaya Thank you for your review We are glad to improve our services in the best way possible for your entire satisfaction

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The motel is run down. The front part of hoten burned down last year because of someone cooking meth in there room. Outside of building there is addicts passing out. Very unsafe
Stayed 1 night in Aug 2023

4/10 Poor

Jeremy

Stayed 1 night in Aug 2023

8/10 Good

Deborah

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Great motel, just a lot of junkies in the neighborhood.
Stayed 1 night in Jul 2023

8/10 Good

Deanne

Stayed 1 night in Jul 2023

6/10 Okay

Earl

Stayed 6 nights in Jul 2023

4/10 Poor

Stephane

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs to burn down.
Stayed 6 nights in Jul 2023