Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
76% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Texas

A Canadian & Mexican Tourist Hotspot

Posted Apr 29, 2015
Pros: Waiters at the restaurants were really solid, and the service staff in general was pretty good
I spent 3 days to go surfing from this destination. I figured I can cut the hassles of finding food by staying here. As with any all inclusive, you will get tired of the food. It is pretty standard fare, and by the end of it, you will push back on that plate of nachos. The place overall is crowded and has a lot of action, so don't come here if you want peace and quiet. The main pool is a children's aquatic center and the adult pool is a bit smaller, but full of people who are trying to take down Modelos as if it was going out of style. They have shows at night and a zoo to walk through (I saw an ostrich). That said, it is load, full of people trying to squeeze every last drop of the "all-inclusive". The hotel rooms are fairly standard (the bathrooms looked promising, but my toilet wasn't as clean as I would have hoped). The beach view is at an angle and is pretty small balcony. That said, nothing really wrong with the rooms. It is a bit of a hike to get into Punta Mita (120 Pesos / 10 minutes), but if you are just hanging around at the hotel, its not a problem. All in all, not my cup of tea, but I already had low expectations which is met or slightly exceeded by its attentive hotel staff
4 out of 5
Recommended
for Couples
by A verified travelerfrom Santa Cruz, CA

Nice staff great value, good location to relax

Posted Apr 20, 2015
Pros: The location, the price the overall value
Cons: The frontline staff in reception, the rest of the staff was great and just having more ocean view rooms available that are non smoking
Location: Not alot
Good overall experience. We booked and were confirmed an ocean view room on expedia. When we got to the our room it was a garden view. We explained to Patricia the reception supervisor and she stated that the only way to get this room was is we wanted to pay extra. We explained that we got a confirmation and then she said there was none available. We insisted and finally had our room changed to a very nice room, after this any time we came up to the counter Patricia, the supervisor would walk away or pass us over to someone else to talk to. We also had a person working on our balcony without warning on our final day. About the only real negative was Patricia
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
Good surf. Great food at the speciality restraunts
5 out of 5
Recommended
for Everyone
by A verified travelerfrom México

Fabuloso plan todo incluido

Posted Mar 25, 2015
Mi estancia fue tan grata que pienso regresar muy pronto con mi familia. La atención del personal, los alimentos, las instalaciones, las actividades, excelentes.
2 out of 5
by A verified travelerfrom s

Nottingham to go back for

Posted Mar 22, 2015
Food in Buffet lunes was always warm at best. Always cold. Nothing Hot to eat in buffet
Comment from Hotel Management
Mar 28, 2015 by Ana Castro, Hotel Management
Dear Mr./Mrs. I am sorry to learn that your stay and experience at the Palladium Resort and SPA in Vallarta was a disappointing one. While the staff at Palladium do their best to make sure that our guests have a great experience while with us, at times we do fall short in our efforts. I will take note about your comments in order to improve our food and beverages services best regards
4 out of 5
by A verified travelerfrom Minnesota

nice resort but....

Posted Mar 5, 2015
Pros: pretty resort, nice foliage. nice pools, also an adults only pool which gives the option of getting away from the kids activities and associated noise
Cons: phone numbers and restaurant info needs to be posted in the rooms.
Location: too far from puerto vallarta
did not get the room we reserved and paid for, a LOT of walking,inclines, and steps. no elevators. only way to find out which restaurants are open on which nights is to walk out to the conceirge desk, phone extensions are not posted in the rooms. also the website does not tell you that men need to have long pants for some of the restaurants. also, it is not well communicated that some events, i.e. the bbq on the beach needs reservations which also have to be made in the lobby early the morning of the event. i'm all for recycling and conservation but the key card system that controls the lights and air is to be removed each time you leave the room (its also your room key). they do spot checks and if they find you have left one card in the system while not there they take the card. air takes a while to catch up and towels, swim suits don't ever dry out.
1 out of 5
by A verified travelerfrom punta mita

La playa bonita el hotel viejo y meseros nefastos

Posted Mar 4, 2015
La playa bonita el hotel viejo y meseros nefastos, es un hotel grande con mucho ruido... No lo recomiendo, bebidas de pésima calidad, meseros atienden primero a extranjeros (eso se llama discriminacion) no dan ganas de regresar ni recomendar este hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom A. slc, ut

We loved our week there!

Posted Feb 23, 2015
It is beautiful and relaxing. The food was delicious and we loved the choice of evening restaurants. We look forward to returning in the near future.
Comment from Hotel Management
Mar 12, 2015 by Ana Castro, Hotel Management
Dear Yearly On behalf of the Grand Palladium Vallarta, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the hotel, and I was very happy to read that you liked our hotel. We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasurable experience. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel agradable y su comida muy buena

Posted Feb 3, 2015
No fue muy grata por el clima nada que ver del hotel, me toco lluvia rodos los días pero disfrutamos las instalaciones muy bien
5 out of 5
Recommended
for Couples
by A verified travelerfrom San Francisco

Super Vacation

Posted Jan 30, 2015
Pros: everything
Cons: better ice cream, greek yogurt:)
This is our second stay there. We were in 2012 with our first child (2 years old back then) and loved it. Now for the first vacation with a new baby - the choice was a no brainer. We've been visiting PV for years and so far this hotel somehow proves best for vacation experience with children. The new children pool is great mini park amusement. The Kids club is open daily for babies (till 5PM), toddlers and bigger kids (till 11PM). They keep them busy with a lot of activities, projects and so on. Gaby/Keren and the rest are just great - my daughter (4) did not want to leave the club to go to the beach:) The food is adequate - we were only on the buffet - plenty and thank you, Isabelle for the crapes. The small zoo is adorable - little rabbits, monkeys, parrots, peacocks, dears..what else? The nightly shows are presented by POP - the ensemble is good and also they are kids games prior to the show. We forgot our "ducky" blanket lovey toy upon check out - so far the staff is searching for it and show their concern. Will see.. Bottom line: very, very nice - and if you have kids - go there.