"We had 2 nights reserved. When we arrived, they gave us an upgrade to the rooftop room that had a huge terrace. It was rather small, made of black wood and navy-blue wallpaper. There were no night tables, a useless mirrored buffet (?), and a tiny bathroom. And it was too hot to stay outside enjoying the large terrace. So, the following day, we asked to be downgraded back to what we had reserved. They gave us a bright sunny room, with large night tables, lots of places to keep our clothes, and a...