6/10 Okay
RACHAEL
Traveled with family
Jun 6, 2024
Liked: Staff & service
Disliked: Cleanliness
While the staff was friendly, professional & kind; the bed was comfortable; and the hot breakfast bar tasty, there was NO MAID SERVICE and we had to tidy our room ourselves. We stayed 4 nights and was told at check in that housekeeping services were every 3 days (I don’t remember this being posted online). After cringing upon hearing this, we decided to make the best of it, anticipating housekeeping service on the 3rd day. They did not clean the room on day 3. The front desk told us they could have someone clean the next day which was our check out date. They offered their apologies and some gift cards to Wendy’s which we never received. I couldn’t help but wonder if we were of a lower priority since we had booked through a third party and paid in full.—they couldn’t discount our stay.
Clean people like things CLEAN!
RACHAEL
Stayed 4 nights in May 2024